FACTORS INFLUENCING EDUCATION QUALITY MANAGEMENT: CONTINUOUS IMPROVEMENT, LEADERSHIP STYLE AND CUSTOMER SATISFACTIO (LITERATURE REVIEW MPI)
DOI:
https://doi.org/10.31933/dijms.v3i6.1307Keywords:
Education Quality Management, Continuous Improvement, Leadership Style, Customer SatisfactionAbstract
Previous research or relevant research is very important in a research or scientific article. Previous research or relevant research serves to strengthen the theory and phenomena of the relationship or influence between variables. This article reviews the factors that influence education quality management, namely: continuous improvement, leadership style, and customer satisfaction, a literature study of Islamic education management. The purpose of writing this article is to build a hypothesis about the influence between variables that can be used in further research. The results of this literature review article are: 1) Continuous Improvement has an effect on Education Quality Management; 2) Leadership Style has an effect on Education Quality Management; and 3) Customer Satisfaction has an effect on Education Quality Management.
References
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Midun, H. (2017). Membangun Budaya Mutu dan Unggul di Sekolah. Jurnal Pendidikan Dan Kebudayaan Missio, 9(1), 50–59.
Munir, M. (2020). Kepuasan Pelanggan Dan Pemilihan Jasa Pendidikan. Intizam?: Jurnal Manajemen Pendidikan Islam, 3(2), 46–66.
No, P., Sanusi, A., Desfiandi, A., Ali, H., St, A. B., & Ct, R. A. (2017). PERFORMANCE-BASED ON THE HIGHER EDUCATION QUALITY IN PRIVATE COLLEGES. Proeeding MICIMA.
Nurjali, N., & Imron Rosadi, K. (2021). Faktor Yang Mempengaruhi Konsep Al-Qur’an Dan Hadits Dalam Meningkatkan Mutu Pendidikan Islam: Manajemen, Guru, Lingkungan. Jurnal Ilmu Manajemen Terapan, 3(1), 20–37. https://doi.org/10.31933/jimt.v3i1.667
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Rabiah, S., Rabiah, S., & Indonesia, U. M. (2019). Management of Higher Education in Improving the Quality of Education. 6(1), 58–67.
Richardo, Hussin, M., Bin Norman, M. H., & Ali, H. (2020). A student loyalty model: Promotion, products, and registration decision analysis-Case study of griya english fun learning at the tutoring institute in wonosobo central Java. International Journal of Innovation, Creativity and Change.
Riyanto, S., B, S., & Ali, H. (2017). The Influence of Workplace Spirituality and Oganizational Culture on Employee Engagement of Y Generation in PT. Krama Yudha Tiga Berlian Motors (KTB). The International Journal of Social Sciences and Humanities Invention. https://doi.org/10.18535/ijsshi/v4i7.05
Riyanto, S., Pratomo, A., & Ali, H. (2017). EFFECT OF COMPENSATION AND JOB INSECURITY ON EMPLOYEE ENGAGEMENT (STUDY ON EMPLOYEE OF BUSINESS COMPETITION SUPERVISORY COMMISSION SECRETARIAT). International Journal of Advanced Research. https://doi.org/10.21474/ijar01/4139
Rosadi, K. I. (2020). MANAJEMEN KINERJA DAN PENJAMINAN MUTU PENDIDIKAN (Teori dan Praktik). In UIN Sulthan Thaha Saifuddin Jambi.
Rusdi, R. (2018). Continues Improvement Sebagai Upaya Dalam Meningkatkan Mutu Pendidikan Pedesaan. Al-Tanzim?: Jurnal Manajemen Pendidikan Islam, 2(2), 150–160. https://doi.org/10.33650/al-tanzim.v2i2.396
Samsirin. (2015). Konsep Mutu dan Kepuasan Pelanggan dalam Pendidikan Islam. Jurnal At-Ta’dib, 10(1), 139–153.
Sukrisno, H. (2010). Hubungan Antara Responsibilitas Manajemen, Akuntabilitas Mutu Pelayanan, Budaya Mutu, Pembelajaran Organisasi, Kinerja Tim Dengan Keefektifan Sistem Penjaminan Mutu Pada Universitas Swasta Di Surabaya. Jurnal Pendidikan Dan Pembelajaran Universitas Negeri Malang, 17(1), 23–31.
Suriyana, N. (2021). Determinasi Kepuasan Kerja Dan Kinerja Pegawai?: Motivasi, Komunikasi, Dan Gaya Kepemimpinan (Literature Review Manajemen Sumberdaya Manusia). Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 2(1), 389–412.
Widayati, C.C., Ali, H., Permana, D., & Nugroho, A. (2020). The role of destination image on visiting decisions through word of mouth in urban tourism in Yogyakarta. International Journal of Innovation, Creativity and Change, 12(3).
Widayati, Christina Catur, Ali, H., Permana, D., & Nugroho, A. (2020). The role of destination image on visiting decisions through word of mouth in urban tourism in Yogyakarta. International Journal of Innovation, Creativity and Change.
Widodo, D. S., Silitonga, P. E. S., & Ali, H. (2020). The influence of good governance, culture, and performance in increasing public satisfaction and implication to public trust: Study in Indonesian government. Talent Development and Excellence.
Yus, A. (n.d.). Implementasi Continuous Improvement Dalam Organisasi. 2016, 1–5.
Yusuf, M. (2009). Membangun Manajemen Mutu Pendidikan Menghadapi Tantangan Global. Edukasia Islamika, 7(1), 55–65.
Agussalim, M., Ayu Rezkiana Putri, M., & Ali, H. (2016). Analysis work discipline and work spirit toward performance of employees (case study tax office Pratama two Padang). International Journal of Economic Research.
Agussalim, M., Ndraha, H. E. M., & Ali, H. (2020). The implementation quality of corporate governance with corporate values: Earning quality, investment opportunity set, and ownership concentration analysis. Talent Development and Excellence.
Ali, H. (1926). Evolution of Tank Cascade Studies of Sri Lanka. Saudi Journal of Humanities and Social Sciences. https://doi.org/10.21276/sjhss
Amin, N., & Siswanto, F. (2018). Budaya Pendidikan, Budaya Organisasi, dan Budaya Mutu Lembaga Pendidikan Islam. Al-Tanzim: Jurnal Manajemen Pendidikan Islam 2 (1), 94–106.
Anggreni, M. (2021). Pengaruh Budaya Organisasi Terhadap Mutu Pendidikan. Jurnal PTK Dan Pendidikan, 6(2), 49–56. https://doi.org/10.18592/ptk.v6i2.4101
Ansori, A., & Ali, H. (2017). Analisis Pengaruh Kompetensi Dan Promosi Terhadap Kinerja Pegawai Negeri Sipil Pada Sekretariat Daerah Kabupaten Bungo. Jurnal Ilmiah Universitas Batanghari Jambi. https://doi.org/10.33087/jiubj.v15i1.198
Anwar, K., Muspawi, M., Sakdiyah, S. I., & Ali, H. (2020). The effect of principal’s leadership style on teachers’ discipline. Talent Development and Excellence.
Armawati, A., Imron Rosadi, K., & Author, C. (2021). Faktor Yang Mempengaruhi Manajemen Lembaga Pendidikan Islam: Sistem Pendanaan. Jurnal Ilmu Manajemen Terapan, 2(3).
Dan, S., Pendidikan, P., & Sma, D. I. (2019). Kepuasan konsumen pendidikan tentang manajemen.
Elmi, F., Setyadi, A., Regiana, L., & Ali, H. (2016). Effect of leadership style, organizational culture and emotional intelligence to learning organization: On the Human Resources Development Agency of Law and Human Rights, Ministry of Law and Human Rights. International Journal of Economic Research.
Fahmi, I. (2021). Faktor-Faktor Yang Mempengaruhi Kinerja Karyawan: Motivasi, Gaya Kepemimpinan, Kepuasan Kerja Dan Organisasi Budaya (Studi Literatur Manajemen Sumber Daya). Jurnal Ekonomi Manajemen Sistem Informasi, 3(1), 52–67. https://doi.org/10.31933/jemsi.v3i1.677
Faisal, F., Ali, H., & Rosadi, K. I. (2021). Kependidikan Berbasis Simdik Dalam Manajemen. 3(1), 77–85.
Firmansyah, A. B., & Hersona, S. (2021). Servant Leadership, Manajemen Mutu Pendidikan dan Budaya Organisasi Terhadap Kinerja Dosen. Jurnal Ilmiah Manajemen Dan Bisnis, 22(2), 335–350. https://doi.org/10.30596/jimb.v22i2.6813
Harini, S., Hamidah, Luddin, M. R., & Ali, H. (2020). Analysis supply chain management factors of lecturer’s turnover phenomenon. International Journal of Supply Chain Management.
Indriyati, R. (2018). Pengaruh Kepemimpinan, Budaya Organisasi Dan Komitmen Organisasi Terhadap Kinerja Manajemen Mutu (Studi pada AKPELNI Semarang). Media Ekonomi Dan Manajemen, 33(1), 51–58. https://doi.org/10.24856/mem.v33i1.614
Kemas, I. R. (2012). Efektifitas Kinerja Lembaga Penjaminan Mutu Pendidikan (LPMP) Dalam Meningkatkan Mutu Pendidikan. Jurnal Administrasi Pendidikan, 14(1), 1–19.
Lestari, I. A., Lestari, I. A., & Hamzah, N. (2019). Pengaruh Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Pegawai. PARADOKS?: Jurnal Ilmu Ekonomi, 2(1), 164–177. https://doi.org/10.33096/paradoks.v2i1.138
Limakrisna, N., Noor, Z. Z., & Ali, H. (2016). Model of employee performance: The empirical study at civil servants in government of west java province. International Journal of Economic Research.
Mahfud, M. (2020). Pengaruh Kepemimpinan Kepala Sekolah, Motivasi Kerja Dan Displin Kerja Terhadap Kinerja Guru SMA Negeri Se-Kota Bima. Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 2(1), 1–17.
Malayu, H. (2014). Ciri-ciri gaya kepemimpinan otokratis dan demokratis.
Mattayang, B. (2019). Tipe Dan Gaya Kepemimpinan: Suatu Tinjauan Teoritis. JEMMA | Journal of Economic, Management and Accounting, 2(2), 45. https://doi.org/10.35914/jemma.v2i2.247
Midun, H. (2017). Membangun Budaya Mutu dan Unggul di Sekolah. Jurnal Pendidikan Dan Kebudayaan Missio, 9(1), 50–59.
Munir, M. (2020). Kepuasan Pelanggan Dan Pemilihan Jasa Pendidikan. Intizam?: Jurnal Manajemen Pendidikan Islam, 3(2), 46–66.
No, P., Sanusi, A., Desfiandi, A., Ali, H., St, A. B., & Ct, R. A. (2017). PERFORMANCE-BASED ON THE HIGHER EDUCATION QUALITY IN PRIVATE COLLEGES. Proeeding MICIMA.
Nurjali, N., & Imron Rosadi, K. (2021). Faktor Yang Mempengaruhi Konsep Al-Qur’an Dan Hadits Dalam Meningkatkan Mutu Pendidikan Islam: Manajemen, Guru, Lingkungan. Jurnal Ilmu Manajemen Terapan, 3(1), 20–37. https://doi.org/10.31933/jimt.v3i1.667
Nyoman, N., Handayani, L., Ketut, N., Muliastrini, E., Ganesha, U. P., & Mutu, P. (2021). INTERNAL TERHADAP PENINGKATAN MUTU PINTU?: Pusat Penjamin Mutu. 2(2).
Rabiah, S., Rabiah, S., & Indonesia, U. M. (2019). Management of Higher Education in Improving the Quality of Education. 6(1), 58–67.
Richardo, Hussin, M., Bin Norman, M. H., & Ali, H. (2020). A student loyalty model: Promotion, products, and registration decision analysis-Case study of griya english fun learning at the tutoring institute in wonosobo central Java. International Journal of Innovation, Creativity and Change.
Riyanto, S., B, S., & Ali, H. (2017). The Influence of Workplace Spirituality and Oganizational Culture on Employee Engagement of Y Generation in PT. Krama Yudha Tiga Berlian Motors (KTB). The International Journal of Social Sciences and Humanities Invention. https://doi.org/10.18535/ijsshi/v4i7.05
Riyanto, S., Pratomo, A., & Ali, H. (2017). EFFECT OF COMPENSATION AND JOB INSECURITY ON EMPLOYEE ENGAGEMENT (STUDY ON EMPLOYEE OF BUSINESS COMPETITION SUPERVISORY COMMISSION SECRETARIAT). International Journal of Advanced Research. https://doi.org/10.21474/ijar01/4139
Rosadi, K. I. (2020). MANAJEMEN KINERJA DAN PENJAMINAN MUTU PENDIDIKAN (Teori dan Praktik). In UIN Sulthan Thaha Saifuddin Jambi.
Rusdi, R. (2018). Continues Improvement Sebagai Upaya Dalam Meningkatkan Mutu Pendidikan Pedesaan. Al-Tanzim?: Jurnal Manajemen Pendidikan Islam, 2(2), 150–160. https://doi.org/10.33650/al-tanzim.v2i2.396
Samsirin. (2015). Konsep Mutu dan Kepuasan Pelanggan dalam Pendidikan Islam. Jurnal At-Ta’dib, 10(1), 139–153.
Sukrisno, H. (2010). Hubungan Antara Responsibilitas Manajemen, Akuntabilitas Mutu Pelayanan, Budaya Mutu, Pembelajaran Organisasi, Kinerja Tim Dengan Keefektifan Sistem Penjaminan Mutu Pada Universitas Swasta Di Surabaya. Jurnal Pendidikan Dan Pembelajaran Universitas Negeri Malang, 17(1), 23–31.
Suriyana, N. (2021). Determinasi Kepuasan Kerja Dan Kinerja Pegawai?: Motivasi, Komunikasi, Dan Gaya Kepemimpinan (Literature Review Manajemen Sumberdaya Manusia). Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 2(1), 389–412.
Widayati, C.C., Ali, H., Permana, D., & Nugroho, A. (2020). The role of destination image on visiting decisions through word of mouth in urban tourism in Yogyakarta. International Journal of Innovation, Creativity and Change, 12(3).
Widayati, Christina Catur, Ali, H., Permana, D., & Nugroho, A. (2020). The role of destination image on visiting decisions through word of mouth in urban tourism in Yogyakarta. International Journal of Innovation, Creativity and Change.
Widodo, D. S., Silitonga, P. E. S., & Ali, H. (2020). The influence of good governance, culture, and performance in increasing public satisfaction and implication to public trust: Study in Indonesian government. Talent Development and Excellence.
Yus, A. (n.d.). Implementasi Continuous Improvement Dalam Organisasi. 2016, 1–5.
Yusuf, M. (2009). Membangun Manajemen Mutu Pendidikan Menghadapi Tantangan Global. Edukasia Islamika, 7(1), 55–65.
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2022-07-11
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Alfian, M., Hapzi Ali, Kemas Imron Rosadi, & Fitriyani Fitriyani. (2022). FACTORS INFLUENCING EDUCATION QUALITY MANAGEMENT: CONTINUOUS IMPROVEMENT, LEADERSHIP STYLE AND CUSTOMER SATISFACTIO (LITERATURE REVIEW MPI). Dinasti International Journal of Management Science, 3(6), 1079–1087. https://doi.org/10.31933/dijms.v3i6.1307
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