The Model of Employee Experience And Productivity

Authors

  • Elvie Maria Universitas IBBI Medan, Medan, Indonesia
  • Peni Cahyati Politeknik Kesehatan Tasikmalaya, Tasikmalaya, Indonesia
  • April Gunawan Sekolah Tinggi Ilmu Pelayaran (STIP), Jakarta, Indonesia
  • Brilliant Handyman Manalu Universitas STEKOM Semarang, Semarang, Indonesia
  • Andriasan Sudarso Universitas IBBI Medan, Medan, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v6i5.4628

Keywords:

Employee Experience, Employee Productivity, Leadership, Well-Being, Organizational Culture, Work Technology

Abstract

This study aims to examine the effect of employee experience on employee productivity in service sector companies located in West Java Province, Indonesia. Employee experience is assessed through four main dimensions: work technology, organizational culture, leadership, and employee well-being. The study adopts a quantitative explanatory research approach. Data were collected using a structured questionnaire distributed to 100 permanent employees across various service-based companies. Multiple linear regression analysis was employed using SPSS software. The results show that all dimensions of employee experience have a positive and significant effect on employee productivity, with leadership emerging as the most dominant factor. The regression model demonstrates an R square value of 0.507, indicating that 50.7% of the variability in employee productivity can be explained by the four dimensions of employee experience. These findings highlight the importance of strategically managing employee experience as an effective managerial approach to enhancing both individual and organizational performance.

References

Bersin, J. (2019). Employee experience: A new paradigm for HR. Deloitte Insights. Retrieved from https://www2.deloitte.com

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.

Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602

Gallup. (2023). State of the Global Workplace 2023 Report. Gallup, Inc. Retrieved from https://www.gallup.com

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage Learning.

Morgan, J. (2017). The employee experience advantage: How to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate. Wiley.

Plaskoff, J. (2017). Employee experience: The new human resource management approach. Strategic HR Review, 16(3), 136–141. https://doi.org/10.1108/SHR-12-2016-0108

Rathi, N., & Lee, K. (2021). Understanding the role of organizational culture in employee experience and engagement. European Journal of Training and Development, 45(5/6), 481–497. https://doi.org/10.1108/EJTD-06-2020-0111

Saks, A. M. (2022). Quiet quitting and employee engagement: A conceptual analysis and research agenda. Human Resource Development Review, 21(4), 441–458. https://doi.org/10.1177/15344843221138098

Sugiyono. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (4th ed.). Alfabeta.

World Economic Forum. (2020). The future of jobs report 2020. World Economic Forum. Retrieved from https://www.weforum.org/reports/the-future-of-jobs-report-2020

Downloads

Published

2025-06-08

How to Cite

Maria, E., Cahyati, P., Gunawan, A., Manalu, B. H. ., & Sudarso, A. . (2025). The Model of Employee Experience And Productivity. Dinasti International Journal of Education Management And Social Science, 6(5), 3435–3442. https://doi.org/10.38035/dijemss.v6i5.4628

Most read articles by the same author(s)