The Influence of Work Conflict on Employee Performance at Bhayangkara Sartika Asih Bandung Hospital

Authors

  • Suherman Jaksa Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Jakarta, Indonesia

DOI:

https://doi.org/10.31933/dijms.v5i4.2520

Keywords:

Work Conflict, Employee Performance

Abstract

In this study the method used is descriptive and with a quantitative approach. The sampling technique used in this study is the Slovin formula technique with a sample size of 84 people from the total population of 510 employees. This study aims to determine whether work conflict can significantly affect employee performance, both positively and negatively. The method used is a survey with a questionnaire using a questionnaire as a data collection instrument. The sample of this study amounted to 84 respondents, namely employees who work at Bhayangkara Sartika Asih Bandung Hospital. The data collected will be analyzed using descriptive statistical methods and regression analysis. This research consists of four main stages. The first stage is primary data collection through a questionnaire distributed through Google Form to employees at the hospital. This questionnaire includes variables related to work conflict and employee performance. The second stage is data processing, where the collected data will be analyzed using descriptive statistical methods to get an overview of the level of work conflict and employee performance in the hospital. Furthermore, regression analysis will be conducted to examine the relationship between work conflict and employee performance. The third stage is the interpretation of the analysis results, where the findings from the data analysis will be explained and analyzed in depth. These results will provide a better understanding of the relationship between work conflict and employee performance at Bhayangkara Sartika Asih Bandung Hospital. The final stage is the preparation of the research report, in which the findings and recommendations will be presented in a systematic and comprehensive manner. The results of this study are expected to provide a better understanding of the relationship between work conflict and employee performance in the hospital. In addition, this research is also expected to provide recommendations to hospital management in managing work conflict in order to improve employee performance.

References

Agrisistem, J., Sosek, S., Extension, D., Oleh, D., Asis, A., Agribusiness, P. P., Agriculture, F., & Forestry, D. (2019). Analysis of the relationship between conflict and employee performance (Case Study of Pt. Semen Bosowa Maros). Jurnall Agrisistem: Sociology and Extension Series, 15, 89-93. http://ejournal.polbangtan-gowa.ac.id

Agus Ariana Putra. (2023). Article 4 Conflict and Dispute Resolution of Pelaba Land (causes of conflict).

Alamsyah, M. F. (2020). The effect of financial literacy and financial management quality on financial performance in furniture SMEs in Gorontalo city, 245-255. http://journal.feb.unmul.ac.id/index.php/FORUMEKONOMI

Amelia, A., Ardani Manurung, K., & Daffa Baihaqi Purnomo, M. (2022). Mimbar Kampius: Journal of Education and Islamic Religion The Role of Human Resource Management in Organizations. Journal of Islamic Education and Religion, 21, 128-138. https://doi.org/10.17467/mk.v21i2.935

Aprilia, A. L., Hartono, E., & Wibowo, S. N. (2022). THE INFLUENCE OF CONFLICT AND JOB STRESS ON EMPLOYEE JOB SATISFACTION IN THE COMPANY.

PT PG RAJAWALI II UNIT PSA PALIMANAN. Scientific Journal of Business Economics, 27(2), 274-288. https://doi.org/10.35760/eb.2022.v27i2.4871

Aulia Vaidatul. (2021). The Effect of Competence and Organizational Commitment on Employee Performance of PT HAMATAEK INDO BEKASI. JIMEN Innovative Journal of Management Students, 1, 158-168.

Azhari, M. T., Al Fajri Bahri, M. P., Asrul, M. S., & Rafida, T. (2023). Quantitative research methods. Sonpedia Publishing Indonesia.

Bahagia, R., & Astuti, R. (2019). Analysis Of Factors That Affect Employee Performance.

Bambang Sudaryana, D. E. A., Ak, M., Agusiady, H. R. R., & SE, M. M. (2022a). Quantitative Research Methodology. Deepublish.

Bambang Sudaryana, D. E. A., Ak, M., Agusiady, H. R. R., & SE, M. M. (2022b). Quantitative Research Methodology. Deepublish.

Damiyana, D., & Sari, D. M. (2020). DUTIES AND RESPONSIBILITIES OF FRONT OFFICE STAFF AT MEKARSARI HOSPITAL. JOURNAL BUSINESS LANTERN, 9(1), 12. https://doi.org/10.34127/jrlab.v9i1.334

Darsana, I. M., & Sukaarnawa, I. G. M. (2023). Human resource management. Mafy Media Literacy Indonesia.

Daulay, R., Kurnia, E., & Maulana, I. (2019). Analysis of Factors Affecting Employee Performance at Regional Companies in Medan City. 1(1), 209-218. https://doi.org/10.30596/snk.v1i1.3612

Debby Christine, Jessica Wijaya, Kevin Chandra, Mia Pratiwi, Mahmuddin Syah Lubis, S. E. , M. S., & Isna Asdiani Nasution, S. Sos. , M. I. K. (2019). The Effect of Profitability, Leverage, Total Cash Flow and Company Size on Financial Distress in Property and Real Estate Companies Listed on the Indonesia Stock Exchange in 2014-2017. Journal of Sharia Economics & Economics, 2, 340-351.

Defitamila, S., & Saleh, B. (2022). YUME: Journal of Management The Effect of Physical Work Environment and Work Discipline on the Performance of Employees of the Bekasi City Otrismo Medical Center Clinical Laboratory. YUME: Journal of Management, 5(2), 89-99. https://doi.org/10.37531/yume.vxix.3456

Devi, Ulfah, M., & Mirzachaerulsyah, E. (2023). The Effect of Using the Critical Pedagogy-Based Questions Student Have Method in History Learning. Scientific Journal of Wahana Pendidikan, July, 9(14), 256-264. https://doi.org/10.5281/zenodo.8173410

Edi Siregar. (2021). A01 Journal Vol 5 No 2 GANJIL 2020-2021 EDISIREG (Performance Busro employees). 5, 1-11.

Fauzan Ahmad Siregar, & Lailatul Usriyah. (2021). The Role of Organizational Communication in Conflict Management. Idarah (Journal of Education and Education), 5(2), 163-174. https://doi.org/10.47766/idarah.v5i2.147

Fauzan, R., Ekasari, R., Sucandrawati, N. L. K. A. S., Jauhar, N., Sudirjo, F., Ramli, A., & Raniadita, M. A. (2023). Conflict Management. Global Executive Technology.

Fauzi, A. (2020). Performance management. Airlangga university press.

Henda Dwi Piana. (2017). THE INFLUENCE OF WORK CONFLICT ON EMPLOYEE PERFORMANCE.

Juartini, T. (2021). THE EFFECT OF CONFLICT AND WORK STRESS ON EMPLOYEE PERFORMANCE PT. DELIMA PINGLOGISTRA EAST JAKARTA. Journal of Economics and Industry, 22.

Juhji, Wawan Wahyudin, Eneng Muslihah, & Nana Suryapermana. (2020). 3733- Article Text-10983-2-10-20210108 (introduction to hasi management). Nusantara Education Literacy Journal, 1, 111-124.

Khasanah, J. S. N., & Jaya, A. (2023). Introduction to Management. Nawa Litera Publishing.

Kosasih, N. (2022). Introduction to Management. Guepedia.

Kurniawati Indra Kusdarianto, O., & Mustafa Muhani, P. (2020). THE EFFECT OF WORK CONFLICT ON EMPLOYEE PERFORMANCE AT THE OFFICE OF PT PLN (Persero) RAYON MASAMBA NORTH LUWU DISTRICT.

Kusuma, A. M., & Mahardi, P. (2021). Descriptive analysis of lectora inspire-based e-module development DEScriptive ANALYSIS OF INTERACTIVE E-MODULE LEARNING MEDIA DEVELOPMENT BASED ON LECTORA INSPIRE APPLICATION SOFTWARE.

Kusumastuti, A., Khoiron, A. M., & Achmadi, T. A. (2020). Quantitative research methods. Deepublish.

Maharani, D. (2019). THE INFLUENCE OF HUMAN RESOURCE MANAGEMENT AND ORGANIZATIONAL CULTURE ON THE QUALITY OF EMPLOYEE PERFORMANCE AT THE CIKIJING SUB-DISTRICT OFFICE, MAJALENGKA REGENCY.

Miftahul Janna. (2021). CONCEPT OF VALIDITY AND RELIABILITY TEST USING SPSS.

Napitu, R., & Tarigan, W. J. (2022). The Impact of Conflict and Work Stress on Performance at PTPN IV Dolok Sinumbah. J-MAS (Journal of Management and Science), 7(1), 290. https://doi.org/10.33087/jmas.v7i1.395

Nasir STAI Hasan Jufri Bawean, M. (2022). PERFORMANCE EVALUATION IN EDUCATIONAL ORGANIZATIONS. In AKSI: Journal of Islamic Education Management (Vol. 01, Issue 01).

Ningsih, S., & Dukalang, H. (2019). Application of Successive Interval Method in Multiple Linear Regression Analysis. Jambura Journal of Mathematics, 1(1). http://ejurnal.ung.ac.id/index.php/jjom,

Nova Syafira Ariyanti, N., Syafira Ariyanti, N., Mustiningsih, M., & Arifin, I. (2019, December 30). The Principal's Conflict Management Strategy Through Increased Community Participation in the Era of Industrial Revolution 4.0. https://doi.org/10.2991/icet-19.2019.7

Nugroho, A. S., & Mawardi, M. (2021). Development of an Instrument for Assessing the Attitude of Responsibility in Thematic Learning in Elementary Schools. Basicedu Journal, 5(2), 808-817. https://doi.org/10.31004/basicedu.v5i2.825

Nurfitriani, M. M. (2022). Employee Performance Management. Cendekia Publisher. Nurwulandari, A., & Darwin, M. (2020). Heywood Case Data Statistics. NUCLEUS, 1(2), 74-84. https://doi.org/10.37010/nuc.v1i2.173

Oscar, B. (2019). The Effect of Grooming on Customer Relations Coordinator (CRC) on Customer Satisfaction at PT Astra international TBK Toyota Sales Operation (Auto2000) Pasteur Bandung. Journal of Business and Marketing, 9, 11.

Pakaya S. (2022). The Effect of Performance Appraisal on Career Development at the Atinggola Sub-District Office, North Gorontalo Regency. Journal of Technopreneurshipon Economics and Business Review, 3, 82-96. https://jtebr.unisan.ac.id

Prof. Dr. Sugiyono. (2019). QUANTITATIVE, QUALITATIVE RESEARCH METHODS, AND R&D (Prof. Dr. Sugiyono, Ed.). ALFABETA, cv.

Putri Soetanto, F. (2022). PROMO, LOYALTY POINTS AND SERVICE QUALITY AS MAKERS OF PURCHASE DECISIONS THROUGH THE BURGER KING APP (Vol. 3, Issue 2).

RADHIANA, AMRI, S., & PUTRA, D. M. (2022). The Effect of Work Conflict on Employee Performance at the Youth and Sports Office of Banda Aceh City. JEMSI (Journal of Economics, Management, and Accounting), 8(1), 17-33. https://doi.org/10.35870/jemsi.v8i1.641

Rio Ardi Wicaksono, & Kis Indriyaningrum. (2022). YUME: Journal of Management. YUME: Journal of Management, 5(1), 277-288. https://doi.org/10.37531/yume.vxix.455

Ronal, O.:, Sihaloho, D., Siregar, H., Sisingamangaraja, U., Tapanuli, X., Kunci, K., Kerja, L., & Karyawan, K. (2019). THE INFLUENCE OF THE WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT. SUPER SETIA SAGITA MEDAN.

Rosyandi Ihwan Muh, & Suyantiningsih. (2021). The Correlation Between Perceptions of Library Management and Services with Learning Motivation at UNY Digital Library. EPISTEMA Journal, 1, 67.

Sahabuddin, D. R. R., Idrus, D. R. M. I., Abdul Karim, S. E., & PUSTAKA, M. S.L. (2021). Introduction to statistics: Department of management. Liyan Library.

Saputra, A. (2020a). CAMI: Web-based Research Instrument Validity and Reliability Test Application. Yayasan Ahmar Cendekia Indonesia.

Saputra, A. (2020b). CAMI: Web-based Research Instrument Validity and Reliability Test Application. Yayasan Ahmar Cendekia Indonesia.

Sri Mulyati, S. E., M. M., Dr. Harries Arizonia Ismail, S. E., M. M., M. Kom., Rudi Yanto Batara Silalhi, S. E., M. Si., & Habibuddin Nasution, S. E., M.M. (2022). HUMAN RESOURCE MANAGEMENT.

Sule, E. T., & Saeful, K. (2019). Introduction to management. Prenada Media. Susan, E. (2019). HUMAN RESOURCE MANAGEMENT.

Syamsir, M., Tamsah, H., & Nobel Makassar Ramli Hatma, S. (2018). THE EFFECT OF JOB SATISFACTION AND COMPENSATION ON PERFORMANCE THROUGH MOTIVATION OF CLARO HOTEL EMPLOYEES. MAKASSAR Effect of Work Satisfaction and Compensation on Performance Through Motivation of Employees Claro Makassar Hotel. In Mirai Management Journal (Vol. 3, Issue 2). https://journal.stieamkop.ac.id/index.php/mirai

Syuhada, I., & Amelia, W. R. (2021). The Effect of Work Conflict and Morale on Employee Performance of Angkasa Pura Avsec Division. Scientific Journal of Management and Business (JIMBI), 2(2), 136-145. https://doi.org/10.31289/jimbi.v2i1.455

Sadikin Ali, Isra Misra, & Muhammad Sholeh Hudin. (2020). Introduction to Management and Business Ali, Isra & Muhammad.

Ulfa, A. (2023). 63 Innovative Leadership in School Organizational Conflict Resolution. https://journal.arpenta.org/index.php/Sraddha

Wikansari, R., Sri Mulyono, S. E., Kustina, K. T., Supraptiningsih, J. D., Wendy Liana, S. T., Sofyanty, D., Abdul, K. M., IP, S., Khasanah, S. P., & Kom, M. (2022). Conflict Management. Cendikia Mulia Mandiri.

Winner Clinton Purba, & Sri Langgeng Ratnasari. (2018). THE INFLUENCE OF WORK CONFLICT, WORK STRESS, AND WORKLOAD ON PERFORMANCE. EMPLOYEE of PT MUTIARA HUTAMA SUCCESS winner clinton purba 1) , sri langgeng ratnasari 2). 5, 180-189.

Published

2024-04-17

How to Cite

Jaksa, S. (2024). The Influence of Work Conflict on Employee Performance at Bhayangkara Sartika Asih Bandung Hospital. Dinasti International Journal of Management Science, 5(4), 920–933. https://doi.org/10.31933/dijms.v5i4.2520