Dinasti International Journal of Management Science https://dinastipub.org/DIJMS <p style="text-align: justify;"><strong>Dinasti International Journal of Management Science (DIJMS)</strong> from Volume 1 Number 1 of 2019 to Volume 5 Number 6 of 2023 <a href="https://sinta.kemdikbud.go.id/journals/profile/10728">Accredited Rank 5</a> according to Accreditation Number: <a href="https://storage.googleapis.com/arjuna-files/file/info/Salinan_79_E_KPT_2023.pdf" target="_blank" rel="noopener">0826/E5.3/HM.01.00/2023</a></p> <p style="text-align: justify;">DIJMS, ISSN 2686-522X (Online) &amp; 2686-5211 (Print), is a management science journal published since 2019 by Dinasti Publisher. This journal aims to publish scholarly research articles to academics, practitioners, students, and other parties interested in management science in the fields of financial management, marketing management, operational management, human resource management, management science, innovation management, Management of Information Technology, Management Information Systems, Technology and Knowledge Management, etc.</p> <p style="text-align: justify;">Editors will accept articles that have never been published by other journal publishers. The article published in the opinion of the researcher and not the opinion of the editor or the Publisher. Journal published periodically 6 (six) times a year with the frequency of publication in January, March, May, July, September, and November. The determination of articles published in Dinasti International Journal of Management Science (DIJMS) has been passed a review process by the editorial team by considering the following: Fulfillment of the standard requirements of journal publications, the research methods used, the significance, and contribution of research results to the development of Management science.</p> Dinasti Publisher en-US Dinasti International Journal of Management Science 2686-5211 <p>Authors who publish their manuscripts in this journal agree to the following conditions:</p> <ol> <li>The copyright on each article belongs to the author(s).</li> <li>The author acknowledges that the Dinasti International Journal of Management Science (DIJMS) has the right to be the first to publish with a&nbsp;<a href="https://creativecommons.org/licenses/by/4.0/">Creative Commons Attribution 4.0 International license</a>&nbsp;(Attribution 4.0 International (CC BY 4.0).</li> <li>Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Management Science (DIJMS).</li> </ol> The Influence of Transformational Leadership, Interpersonal Communication, and Job Satisfaction on Organizational Commitment (A Survey at the Islamic Higher Education Institution in Province of Jambi) https://dinastipub.org/DIJMS/article/view/2164 <p>The high interest of the community in pursuing higher education in Islamic institutions certainly needs to be supported by effective educational management. This is to ensure that Islamic Higher Education institutions in the Jambi Province can compete and produce quality graduates. This research aims to examine the influence of transformational leadership style, interpersonal communication, and job satisfaction on the organizational commitment of lecturers, both partially and simultaneously, as well as directly and indirectly. This quantitative research employed a survey method conducted at the Islamic College (STAI) in the Jambi Province, with a population of 144 lecturers. The analysis tool used Path Analysis followed by Determination Analysis (R Square), Hypothesis Testing with t-tests and F-tests, and a significance level of alpha 5 percent. The results of the study indicate that: 1) Transformational leadership style has an effect on job satisfaction with a t-value of 3.261; 2) Interpersonal communication affects job satisfaction with a t-value of 3.958. 3) Transformational leadership style and interpersonal communication simultaneously affect job satisfaction with an F-value of 67.198; 4) Transformational leadership style influences organizational commitment with a t-value of 5.035; 5) Interpersonal communication affects organizational commitment with a t-value of 4.088; 6) Transformational leadership style and interpersonal communication simultaneously influence organizational commitment with an F-value of 107.340; 7) Job satisfaction influences organizational commitment with a t-value of 11.213; 8) Transformational leadership style, interpersonal communication, and job satisfaction simultaneously influence organizational commitment with an F-value of 83.408; 9) Transformational leadership style through job satisfaction affects organizational commitment; and 10) Interpersonal communication through job satisfaction affects organizational commitment. Based on these findings, the better the Transformational Leadership Style, Interpersonal Communication, and Job Satisfaction of lecturers, the higher the Organizational Commitment of lecturers will be.</p> Umil Muhsinin Martinis Yamin Hidayat Hidayat Copyright (c) 2024 Umil Muhsinin, Martinis Yamin, Hidayat Hidayat 2024-01-02 2024-01-02 5 3 302 315 10.31933/dijms.v5i3.2164 Building Performance Through Work Discipline Influenced By Leadership and Compensation https://dinastipub.org/DIJMS/article/view/2165 <p>This research aims to examine and analyze the influence of work discipline, leadership, and compensation in Jakarta. The research design adopts a quantitative approach. The sample selection method involves professionals working in the Jakarta area, utilizing purposive sampling technique with 100 respondents, to be analyzed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method. The research topic has been aligned with RIP UMB 2021-2024, and the current study refers to several previous research findings, incorporating relevant topics and literature. The research implementation begins with the measurement of the Technology Readiness Level, which is at level 3 with the criteria of proof-of-concept, demonstrating the analytical functionality and/or essential characteristics. The significance of conducting this research is grounded in various relevant references, indicating that the performance level across all sectors, both public and private, especially in the business sector, experiences fluctuations. Therefore, the researcher proposes factors that are considered crucial for employees in terms of performance. These factors are indicated to be work discipline, leadership, and compensation.</p> Paijan Paijan Jubaedah Agung Hudaya R. Joko sugiharjo Copyright (c) 2024 Paijan Paijan, Jubaedah, Agung Hudaya, R. Joko sugiharjo 2024-01-03 2024-01-03 5 3 316 327 10.31933/dijms.v5i3.2165 Transformational Leadership and Work Engagement on Organizational Citizenship Behavior With Learning Organization as A Mediation Variable https://dinastipub.org/DIJMS/article/view/2166 <p>This study aims to find out that Leadership Leadership in Work Engagement has an influence on Organizational Citizenship Behavior in Leadership Leadership mediates the influence of Leadership Leadership and Work Engagement on Organizational Citizenship Behavior. The population used is employees of PT. Penida Kreasi Persada with a sample of 85 employees. Data collection was carried out using a questionnaire method where respondents answered questions arranged in choice form and the question scale used a Likert scale (1-5). The method used in this research is quantitative analysis with the SEM analysis tool and the SmartPLS 3.3 tool. The research results show that Transformational Leadership is positive and has no significant effect on Organizational Citizenship Behavior. Work engagement has a significant positive effect on Organizational Citizenship Behavior. Transformational Leadership and Work Engagement have a significant positive effect on learning organizations. Learning organization has a significant positive effect on Organizational Citizenship Behavior. Transformational leadership and work engagement have a significant positive effect on organizational citizenship behavior through learning organizations.</p> Agung Soilihin Fathihani Copyright (c) 2024 Agung Soilihin, Fathihani 2024-01-03 2024-01-03 5 3 328 337 10.31933/dijms.v5i3.2166 Analysis of Factors Affecting Customer Loyalty with Customer Satisfaction as an Intervening Variable on Indomie Products in Superindo Bekasi Regency https://dinastipub.org/DIJMS/article/view/2175 <p>This study set out to ascertain, using customer satisfaction as an intervening variable, the impact of the independent variables—such as brand image, product quality, and promotion—on the dependent variable of consumer loyalty. This study was carried out in the Bekasi Regency's Superindo. This study employed a quantitative methodology. Primary data obtained through a questionnaire were used in this investigation. The Accidental Sampling technique was the sampling strategy employed in this investigation. The population under investigation comprises all Superindo clients. 221 respondents served as samples for this study, which was determined by using the table that Isaac and Michael created to determine the number of samples. The analysis process makes use of path analysis, multiple linear regression analysis, and descriptive quantitative analysis. The data was processed using SPSS version 25, a programme for data analysis. The results of the study indicate that brand image, product quality, and promotion all positively and significantly affect consumer satisfaction, either simultaneously or in part. In Superindo Bekasi Regency, these factors also positively and significantly affect customer loyalty to Indomie products.</p> John E.H.J. FoEh Dimas Priyo Copyright (c) 2024 John E.H.J. FoEh, Dimas Priyo 2024-01-03 2024-01-03 5 3 338 351 10.31933/dijms.v5i3.2175 The Influence of Work Environment, Career Development and Organizational Commitment on Employee Job Satisfaction. (Study at Bank "M" IT Group) https://dinastipub.org/DIJMS/article/view/2177 <p>This research aims to determine the influence of the work environment, career development, and organizational commitment on job satisfaction among employees of the IT group of bank "M". The population in this study were 330 employees who worked in the IT Group of Bank "M". The sampling method used in this research is random sampling where the number of samples used is based on the Slovin formula. The population is 330, with a margin of error of 5%, the minimum number of samples taken is 181 employees. The data analysis technique uses Structural Equation Model (SEM) with the help of the SmartPLS program version 3.2.9. The results of this study show a positive and significant influence of the work environment on job satisfaction at IT Bank "M". The positive and significant influence of career development on job satisfaction at IT Bank "M". The positive and significant influence of organizational commitment on employee performance at IT Bank "M".</p> Tommy Alexander Tambunan M. Ali Iqbal Copyright (c) 2024 Tommy Alexander Tambunan, M. Ali Iqbal 2024-01-03 2024-01-03 5 3 352 359 10.31933/dijms.v5i3.2177 The Effect of Motivation and Communication on Employee Performance with Employee Engagement as an Intervening Variable in The PT XYZ Contact Center https://dinastipub.org/DIJMS/article/view/2174 <p>This study aims to determine the effect of Motivation and Communication on Employee Performance with Employee Engagement as an intervening variable at the PT XYZ Contact Center. The number of samples in this study was 103 people who were determined by the saturated sampling technique. This study uses quantitative methods and statistical analysis of Structural Equation Modeling and Partial Least Square (SEM-PLS) 3.3.9 software. The results of this study indicate that motivation has a positive and significant effect on employee engagement and employee performance. Communication has no significant effect on employee engagement and employee performance. Employee engagement has a positive and significant effect on employee performance. Motivation has a positive and significant effect on employee performance through employee engagement. And communication has no significant effect on employee performance through employee engagement.</p> Reza Fitrah Ramdhani Masydzulhak Djamil Copyright (c) 2024 Reza Fitrah Ramdhani, Masydzulhak Djamil 2024-01-03 2024-01-03 5 3 360 368 10.31933/dijms.v5i3.2174 Does Profitability Mediate the Influence of Corporate Social Responsibility on Stock Prices in ESG-Leading Firms in Indonesia? https://dinastipub.org/DIJMS/article/view/2134 <p>This research aims to analyze whether profitability mediates the influence of corporate social responsibility on stock prices in ESG Leading firms in Indonesia. The sample for this study is 14 companies listed in IDXESGL during 2020–2022. In this quantitative study, path analysis of data panels using Eviews 12. The study's findings suggest that CSR and ROA have a significant influence on stock prices. However, ROA is not influenced by CSR, and ROA cannot act as a mediator for CSR in influencing stock prices. The study's findings provide businesses and stakeholders with insight that CSR is a long-term initiative that will eventually help both businesses and society.</p> <p><em>Penelitian ini bertujuan menganalisis apakah profitabilitas menjadi mediator dalam pengaruh corporate social responsibility terhadap harga saham pada perusahaan ESG Leaders di Indonesia. Sampel terdiri dari 14 perusahaan yang terdaftar di IDXESGL selama 2020–2022. Dalam studi kuantitatif, analisis jalur data panel menggunakan Eviews 12. Temuan menunjukkan bahwa CSR dan ROA berpengaruh signifikan terhadap harga saham. Namun, CSR tidak mempengaruhi ROA, dan CSR tidak berpengaruh signifikan terhadap harga saham melalui ROA. Temuan ini memberikan wawasan kepada bisnis dan pemangku kepentingan bahwa CSR merupakan inisiatif jangka panjang yang akan memberikan manfaat bagi bisnis maupun masyarakat.</em></p> Ellisia Dwitama Tannia Tannia Copyright (c) 2024 Ellisia Dwitama, Tannia Tannia 2024-01-04 2024-01-04 5 3 369 382 10.31933/dijms.v5i3.2134 Selection of The Best Marketplace Using The Weighted Product Method (Case Study in Jabodetabek Area) https://dinastipub.org/DIJMS/article/view/2137 <p>The rapid growth of internet users has a major impact, especially in providing opportunities for producers and consumers to conduct business transactions online. During the Covid-19 pandemic, the marketplace can be said to be one of the businesses that has not experienced a decline like other conventional businesses. How to choose a marketplace that sells products at the cheapest price, product quality and the best online customer reviews is an interesting study to research. Research conducted on 5 marketplaces. The analytical tool used in this study uses the Weighted Product (WP) method. Tokopedia is the best marketplace that consumers can choose to shop. The marketplace with the cheapest price is owned by Blibli.com and the best online customer review is owned by Lazada.</p> Elizabet Tabita Kastilia Ana Kurniawati Copyright (c) 2024 Elizabet Tabita Kastilia, Ana Kurniawati 2024-01-04 2024-01-04 5 3 383 389 10.31933/dijms.v5i3.2137 The Influence of Business Orientation And Company Capabilities On Business Strategy And Its Implications For Business Performance Sustainability in The Fashion Commodity Creative Industry in West Java https://dinastipub.org/DIJMS/article/view/2181 <p style="font-weight: 400;">The fashion creative industry is one of the creative industry sectors that continues to grow along with the development of fashion trends, especially in West Java.&nbsp; High competition makes fashion creative businesses face various challenges in achieving the sustainability of their business performance. The right business strategy is needed to compete in a competitive market and the emergence of many new competitors. Based on this background, this study aims to examine the influence of business orientation and company capabilities on business strategy and its implications for business performance sustainability in the fashion commodity creative industry in West Java.&nbsp; The research was conducted on the unit of analysis of fashion commodity creative industry players in West Java in the center of the fashion commodity creative industry with a sample of 200 respondents. The sample was taken by simple random sampling. Data were processed and analyzed using Structural Equation Modeling (SEM). The results showed that business strategy contributes to the sustainability of business performance, where competitive strategy has a greater contribution than competitive strategy. Business strategy is dominantly built by business orientation, which is supported by company capabilities. The results of this study provide theoretical implications in extending the importance of business strategy. Managerially, the results of this study provide implications for fashion commodity creative industry players under business strategies, especially competitive strategies, need to be formulated by improving business orientation and increasing company capabilities.</p> Ahmad Rachmawan Nani Sudiarti Anang Wahyudi Copyright (c) 2024 Ahmad Rachmawan, Nani Sudiarti, Anang Wahyudi 2024-01-05 2024-01-05 5 3 390 398 10.31933/dijms.v5i3.2181 Beyond the Paycheck: Unveiling the Combined Effect of Skill and Reward on Employee Motivation and Effectiveness https://dinastipub.org/DIJMS/article/view/2178 <p>The purpose of this study was to determine the effect of competence and compensation on employee performance, both simultaneously and partially, and discussed descriptively. The research method used is descriptive and verification. The unit of analysis in this study is the employees of PT. XYZ Branch taken as many as 47 samples (n). The findings of this study are employee competencies are generally assessed on good criteria; Compensation provided to employees is inadequate; employee performance has a fairly high performance and Compensation and competence together or individually affect the performance of employees of PT. XYZ Branch. But partially dominant compensation affects employee performance rather than competence.</p> Mutmainah Mutmainah Copyright (c) 2024 mutmainah mutmainah 2024-01-06 2024-01-06 5 3 399 407 10.31933/dijms.v5i3.2178 How Distributors’ Service Quality Drove Revisit Intention: Evidence Of Music Conventions And Exhibitions https://dinastipub.org/DIJMS/article/view/2176 <p>The study aimed to analyze relationship factors affecting revisit intention in music industries in particular music industries in major cities of Indonesia. The substance variables were core service quality and peripheral service quality. The intermediary variables involved were appraisal emotion and perceived value. Structural equation model analysis was developed involving more than dozens of music event organizers in major cities of Indonesia. The results of this study showed that the data supports the phenomenon and the literature that had been built. Appraisal emotion had a positive influence on perceived value. The results of this study showed that the data supports the phenomenon and the literature that had been built. This proved that the sense of pleasure that arises from good customer service and music performances, as well as music performances that could fulfill a person's emotional desires and needs for music festivals, were able to create value felt by visitors to the music festival itself. Core service quality had a positive influence on appraisal emotion with a t-value of 1.85.</p> Mohammad Annas Humairoh Humairoh Copyright (c) 2024 Mohammad Annas, Humairoh Humairoh 2024-01-06 2024-01-06 5 3 408 419 10.31933/dijms.v5i3.2176 The Effect of Liquidity, Activity, Profitability, and Leverage on The Financial Distress of Properties And Real Estate Companies in 2019-2022 https://dinastipub.org/DIJMS/article/view/2159 <p><em>The purpose of this study is to examine how financial distress is affected by liquidity, activity, profitability, and leverage in real estate and property companies that are listed on the Indonesia Stock Exchange between 2019 and 2022. This study is inspired by the recent financial distress of major industry participants such as FORZ, COWL, MYRX, and ARMY. The approach in this study is quantitative, and the data was gathered using a documentation technique with a sample of 33 companies. This study is conducted with panel data regression using Eviews 12. The results of this study reveal that liquidity, activity, profitability, and leverage simultaneously have a significant impact on financial distress. Liquidity and profitability partially exhibit negative and significant effects on financial distress, while leverage has a positive and significant impact on financial distress. However, activity alone does not significantly affect financial distress. In addition, the findings affirm that the risk of financial distress can be influenced by financial factors such as liquidity, activity, profitability, and leverage.</em></p> Jessie Jessie Tannia Tannia Copyright (c) 2024 Jessie Jessie, Tannia Tannia 2024-01-07 2024-01-07 5 3 420 429 10.31933/dijms.v5i3.2159 The Influence of Leadership and Work Culture on Organizational Commitment and Its Impact on Employee Performance at Rupbasan All Riau Region https://dinastipub.org/DIJMS/article/view/2193 <p>High employee performance is always a demand for organizational leaders, both public organizations and private organizations, because high employee performance will have an impact on the development of the organization in the future. Therefore, knowing the factors that influence employee performance is an important thing to do. This research was conducted in Rupbasan throughout the Riau Region with the research aim of knowing and analyzing the influence of leadership and work culture on organizational commitment, knowing and analyzing the direct influence of leadership and work culture on employee performance, knowing and analyzing the influence of organizational commitment on employee performance, knowing and analyze the indirect influence of leadership and work culture on performance through organizational commitment. This research uses primary data and secondary data obtained by distributing questionnaires and conducting research files. The sample for this research consisted of 61 Rupbasan employees throughout the Riau Region. Data analysis and hypothesis testing tools are used Structural Equation Modling using the SmartPLS program. Hypothesis testing is carried out at alpha 5%. Based on the research results, it was concluded that leadership and work culture were proven to have a significant influence on organizational commitment, leadership was directly proven to have a significant influence on employee performance, work culture was not directly proven to have a significant influence on employee performance, organizational commitment was proven to have a significant influence on employee performance, leadership and Work culture has been proven to have a significant influence on performance through organizational commitment, or organizational commitment can mediate the influence of leadership and work culture on employee performance</p> Suarni Norawati Muhammad Diharja Zamhir Basem Copyright (c) 2024 Suarni Norawati, Muhammad Diharja, Zamhir Basem https://creativecommons.org/licenses/by/4.0 2024-01-14 2024-01-14 5 3 430 440 10.31933/dijms.v5i3.2193 The Influence of Work Performance Assessment and Leadership Style on Employee Loyalty with Job Satisfaction as an Intervening Variable at PT. XYZ West Java Regional Head Office Bandung https://dinastipub.org/DIJMS/article/view/2154 <p>This study aims to determine and explain the effect of work performance assessment and leadership style on employee loyalty with job satisfaction as an intervening variable (Case study at PT. XYZ West Java Regional Head Office Bandung). This research is a quantitative study with 53 employees as a population and uses non-probability sampling techniques, so the sample size uses the entire population. The data sources used are primary data and secondary data, then processed with the help of SPSS 26.0 for windows. The results showed that there was a significant influence of 78,4% of the work performance assessment variable and leadership style on job satisfaction. And also this study shows a significant influence of 93,4% of the job satisfaction variable in mediating work performance assessment and leadership style on employee loyalty.</p> Fadhilah Dwiputri Ramadhani Rama Chandra Jaya Dayan Hakim Natigor Ezra Karamang Ridlwan Muttaqin Copyright (c) 2024 Fadhilah Dwiputri Ramadhani, Rama Chandra Jaya, Dayan Hakim Natigor, Ezra Karamang, Ridlwan Muttaqin https://creativecommons.org/licenses/by/4.0 2024-01-15 2024-01-15 5 3 441 448 10.31933/dijms.v5i3.2154 Decision Quality Questionnaire: An Instrument to Measure the Quality of Your Decision in Professional Life https://dinastipub.org/DIJMS/article/view/2140 <p>Research objectives so that the quality of decisions made by leaders in the organization can be measured using valid and reliable measurement tools measured by using valid and reliable measuring instruments. Method literature review, questionnaire formulation, validity &amp; reliability test validity &amp; reliability of the questionnaire. Results The questionnaire is valid and reliable to be used as a measuring tool for Decision Quality. Contribution this study aims to provide a research instrument that is to measure Decision Quality. The quality of the decision is the quality that results from the results of the decision that has been applied or tested to the maximum and the results are seen to the maximum and assessed to the maximum as well. From the results of data processing using SPSS, it produces a Scale Statistics Mean of 46.8829, Variance 41.133, Std Deviation 6.41352, Validity respondent 205, Crochbach Alpa 0.888. Product Moment Correlation coefficient or rcount &gt; 0.3, so it can be said that all statement items on the questionnaire have good validity. Meanwhile, the entire Cronbach's Alpha coefficient value obtained for all items is &gt; 0.872 so it can be stated that all statement items on the questionnaire have good reliability (&gt; 0.6).</p> Fiona Laurensia Kwartarini Wahyu Yuniarti Muhadjir Darwin Sumaryono Sumaryono Copyright (c) 2024 Fiona Laurensia, Kwartarini Wahyu Yuniarti, Muhadjir Darwin, Sumaryono Sumaryono https://creativecommons.org/licenses/by/4.0 2024-01-16 2024-01-16 5 3 449 459 10.31933/dijms.v5i3.2140 The Influence of Organizational Culture on the Performance Efforts of Pusdatin Employees to Support the Main Tasks of Pusdatin Kemhan https://dinastipub.org/DIJMS/article/view/2203 <p>Every organization has efforts to improve employee performance in order to create competent personnel, so it is necessary to make efforts to support Human Resources which is the main effort of the organization in improving employee performance, this is because Human Resources is an important role holder who has responsibility big to improve it, the organization carries out socialization, training/training, work discipline, a good work environment, good work motivation for employees to increase the competence of employees who have high loyalty and responsibility to the organization. Improving the performance of human resources is also very important to pay attention to, one of which is implementing the policies of an effective leader of an organization. Case studies were carried out at the Ministry of Defense Data and Information Center. The research method uses a descriptive qualitative approach and employees who work in the Pusdatin environment are required to be able to shows good performance. Leadership actors play a very important role in overall efforts to improve performance, both at the individual, group and organizational levels.</p> Thia Karmila Rentina Romauli Rahmawati Rahmawati Azis Hakim Copyright (c) 2024 Thia Karmila, Rentina Romauli, Rahmawati Rahmawati, Azis Hakim https://creativecommons.org/licenses/by/4.0 2024-01-16 2024-01-16 5 3 460 467 10.31933/dijms.v5i3.2203 The Effect of Work From Home, Digital Platform and Digital Literacy on Employee Productivity at PT. XYZ Cirebon Regency https://dinastipub.org/DIJMS/article/view/2156 <p>This study aims to test and analyze the effect of work from home, digital platforms and digital literacy on work productivity at PT XYZ Cirebon Regency partially or simultaneously. This research is a quantitative study with a population of 35 employees and uses non-probability sampling techniques, so that the sample size uses the entire population. The data sources used are primary data and secondary data processed with the help of SPSS 26.0 for windows. The data analysis technique used is multiple linear regression. Based on the partial test results, work from home and digital platforms have a positive and significant effect, while digital literacy has a positive but insignificant effect on the work productivity of employees of PT XYZ Cirebon Regency. In simultaneous testing work from home, digital platform and digital literacy together have a positive and significant effect on the work productivity of employees of PT. XYZ Cirebon Regency. The coefficient of determination shows that work from home, digital platform and digital literacy are able to explain the contribution of work from home, digital platform and digital literacy to the work productivity of employees of PT. XYZ Cirebon Regency, which is 98.1%, while the remaining 1.9% is influenced by other variables outside this regression equation or variables not examined.</p> Sabrina Eka Nurwidyani Rama Chandra Jaya Widyastuti Nurmalia Utami Dadan Abdul Aziz Mubarok Gurawan Dayona Ismail Copyright (c) 2024 Sabrina Eka Nurwidyani, Rama Chandra Jaya, Widyastuti Nurmalia Utami, Dadan Abdul Aziz Mubarok, Gurawan Dayona Ismail https://creativecommons.org/licenses/by/4.0 2024-01-16 2024-01-16 5 3 468 474 10.31933/dijms.v5i3.2156 The Impact of Service Quality on Customer Loyalty Through Customer Satisfaction of PT Multicom Persada International Jakarta https://dinastipub.org/DIJMS/article/view/2202 <p>In today's competitive business environment, firms are continuously seeking for methods to acquire a competitive advantage and assure long-term success by using proven techniques, such as concentrating on establishing client loyalty. Companies that develop great customer loyalty can not only boost client retention but also generate growth and profitability. The purpose of this investigation was to investigate and examine 1) the impact of service quality on customer satisfaction, 2) the impacts of customer satisfaction on customer loyalty, 3) the impact of service quality on customer loyalty, and 4) the effect of service quality on loyalty through customer satisfaction. This study employed a descriptive research design using quantitative methodologies. The study includes 80 respondents chosen at random from clients of PT Multicom Persada Internasional Jakarta and other cities in Indonesia. As a consequence, with a score of 0.293, customer satisfaction was determined to have a positive influence on customer loyalty. Furthermore, with a score of 0.690, service quality was found to have a positive influence on customer satisfaction. Service quality has a positive impact on customer loyalty of 0.261, and service quality influences customer loyalty through customer satisfaction, yielding a value of 0.203</p> Indra Sani Tin Agustina Karnawati Widi Dewi Ruspitasari Copyright (c) 2024 Indra Sani, Tin Agustina Karnawati, Widi Dewi Ruspitasari https://creativecommons.org/licenses/by/4.0 2024-01-16 2024-01-16 5 3 475 485 10.31933/dijms.v5i3.2202 Satisfaction Analysis of Museum Bank Indonesia Visitors using Integration Importance-Performance Analysis (IPA) and Kano Model https://dinastipub.org/DIJMS/article/view/2162 <p>At In this era, museum paradigm is having a growth from traditional museum paradigm to paradigm of new museology. New museology offers active role and also participation of visitor in the Museum but new museology concept is not much implemented in Indonesian museums. By always improving service quality will improve the satisfaction of visitors which will impact on visitor’s interest or visitor’s participation towards museum. This research is intended to analyze visitor’s satisfaction towards service quality given by museum. This research is done by using non-probability sampling which is purposive sampling. Integration of Importance Performance Analysis and Kano Model is used in this research so it can analyze the satisfaction of museum visitors with 30 testing indicators. The results of this research shows that there is indicators that was not proper with visitor’s demands which is the ability of officers to explain collections and promotion that had been done. Even though those indicators influences satisfaction of museum visitors, therefore museum must do more evaluation towards its service and to follow the state of technology nowadays.</p> Wibawa Prasetya Putri Copyright (c) 2024 Wibawa Prasetya, Putri https://creativecommons.org/licenses/by/4.0 2024-01-17 2024-01-17 5 3 486 499 10.31933/dijms.v5i3.2162 Analysis of E-Wallet Growth As a Cashless Transaction In Indonesia: Literature Review https://dinastipub.org/DIJMS/article/view/2207 <p>This research aims to analyze the growth of e-wallets as cashless transactions in Indonesia. This research applies a qualitative descriptive method, namely describing the theory obtained as well as library research, which means looking for article sources that are related and relevant to the title raised in analyzing data that will be carefully related to e-wallets which have been widely implemented in Indonesia. As well as using Mendeley to cite previous research so that article writing is neat and suitable for publication. The research results show that from the three factors above, namely: e-wallet analysis, driving factors, and estimates of e-wallet usage in the next few years, the growth of digital transactions cannot be avoided, what we need to do is adapt to it so that we can carry out our daily activities. day smoothly, which in this case is about fintech above. Therefore, we as a society should at least increase literacy in the financial sector so that we are not easily directed in bad directions when carrying out transactions.</p> Rispa Eliza Zulkifli Z Elfiswandi Elfiswandi Lailani Fitria Lusiana Lusiana Silvia Sari Copyright (c) 2024 Rispa Eliza, Zulkifli Z, Elfiswandi Elfiswandi, Lailani Fitria, Lusiana Lusiana, Silvia Sari https://creativecommons.org/licenses/by/4.0 2024-01-17 2024-01-17 5 3 500 505 Efforts to Build Employee Loyalty of E-Commerce Companies https://dinastipub.org/DIJMS/article/view/2167 <p>The loyalty of employees of <em>E-commerce companies </em> needs to be questioned, given the difference in compensation and welfare received from their companies. This problem is interesting to examine, so that it is known which variables are able to build E-commerce <em>employee loyalty</em>, for example the variables of Work Stress, work communication, compensation and job satisfaction. The population in this study, employees of <em>E-Commerce</em> Companies in Jakarta, were selected by researchers, with <em>a random sampling</em> technique obtained by 99 employees as respondents. Data processing and analysis as well as hypothesis testing using <em>SmartPLS program version </em>4. The results of the study found that the direct influence, variables of work stress, work communication, compensation significantly on job satisfaction. However, the variables of work stress and work communication do not have a direct effect on employee loyalty, while the variables of compensation and job satisfaction have a direct effect on employee loyalty of <em>E-commerce Companies. </em>The variable of job satisfaction is not able to play a role in mediating the variables of work stress and work communication because <em> the effect size </em>is very low. In contrast to the job satisfaction variable which is able to mediate the compensation variable for employee loyalty of <em>E-commerce Companies </em> because <em> the effect size</em> is low to medium or medium. To increase employee loyalty, it is necessary to improve work communication, reduce work stress and ensure the maintenance of compensation received, so that employees feel they have high job satisfaction.</p> Herminda Herminda Ita Reinita Hadari Abdullah Muksin Copyright (c) 2024 Herminda Herminda, Ita Reinita Hadari, Abdullah Muksin https://creativecommons.org/licenses/by/4.0 2024-01-17 2024-01-17 5 3 506 511 10.31933/dijms.v5i3.2167 Pengaruh Komitmen Kerja dan Komunikasi Terhadap Kinerja Pegawai Melalui Intellectual Capital https://dinastipub.org/DIJMS/article/view/2246 <p><em>This research aims to identify and analyze the factors that influence employee performance including: work commitment, communication, and intellectual capital at OJK. This research method used quantitative descriptive using Structural Equation Modeling (SEM) Partial Least Square (PLS) (SEM-PLS). The population of this study is 225 organic employees of the Department of Organization and Human Resources and the Administration Section in the Field of Strategic Management I and Strategic Management II. The sample used was 100 employees, the sampling used in this study is Simple Random Sampling and has filled in 40 item questionnaire distributed online. The results of this study show that work commitment and communication have a direct positive and significant effect on intellectual capital. Work commitment does not have a direct effect on employee performance. Communication has a direct positive and significant effect on employee performance. Intellectual capital has a positive and significant effect on employee performance and is able to play a mediating role in work commitment and communication on employee performance.</em></p> Herawati Akbar Tjiptogoro Dinarjo Soehari Copyright (c) 2024 Herawati Akbar, Tjiptogoro Dinarjo Soehari https://creativecommons.org/licenses/by/4.0 2024-01-25 2024-01-25 5 3 512 520 The Influence of Servant Leadership and Intrinsic Motivation on Employee Performance Through Organizational Commitment in Subdistrict Government Institutions https://dinastipub.org/DIJMS/article/view/2248 <p>This research aims to determine and analyze the influence of servant leadership and intrinsic motivation on employee performance through organizational commitment in Subdistrict Government Institutions. The method used in this research is descriptive verification and quantitative methods. The object of research in this study is the Influence of Servant Leadership and Intrinsic Motivation on Employee Performance Through Organizational Commitment in Jelutung Sub District Government, Jambi City. In this research, the sampling technique used was a nonprobability sampling approach with a purposive sampling method. Based on the approach, it can be seen that the number of samples is 56 people. This research uses the PLS analysis method. Based on data processing, Servant Leadership is in the serving category. Then, to describe the Intrinsic Motivation variable, it shows that the Intrinsic Motivation of employees in Subdistrict Government Institutions is high. Next is a description of the Organizational Commitment variable in the high category. Meanwhile, an overview of employee performance variables in the high category. Based on the research results, Servant Leadership has a positive and significant effect on Organizational Commitment, Intrinsic Motivation has a positive and significant effect on Organizational Commitment, Servant Leadership has a positive and significant effect on employee performance, Intrinsic Motivation has a positive and significant effect on employee performance, Organizational Commitment has a positive and significant effect on employee performance, Servant Leadership has a significant and positive effect on employee performance through Organizational Commitment and Intrinsic Motivation has a significant and positive effect on employee performance through Organizational Commitment in SubDistric Government.</p> M. Zahari Fakhrul Rozi Yamali Hartono Hartono Copyright (c) 2024 M. Zahari, Fakhrul Rozi Yamali, Hartono v https://creativecommons.org/licenses/by/4.0 2024-01-25 2024-01-25 5 3 521 532 10.31933/dijms.v5i3.2248 Financial Condition Analysis Based on Profitability Ratios at XYZ Rural Bank in 2020-2022 https://dinastipub.org/DIJMS/article/view/2211 <p>Researchers conducted this research, namely in order to find out how the development of financial performance in terms of profitability ratios using return on equity (ROE) analysis in BPR Banks. The subject used is BPR Bank while the object used in this research is an analysis of financial conditions based on profitability ratio analysis. The type of data used is quantitative data. Data collection methods in this research are interviews and documentation. The results of this research illustrate that the financial performance of BPR Banks from 2020 to 2022 can be said to be quite good because according to the results of the calculations the author has made, the results can reach industry standards for profitability ratios that have been set. Therefore, the development and growth of ROE in BPR Banks from 2020 to 2022 has created an average value of 14.90% and has met the industry standard for profitability ratios that have been set, which is 12.50% and can be categorized in a healthy condition.</p> <p><em>&nbsp;</em></p> <p><strong>Keyword: </strong>Rural Banks, Profitability Ratios, Return on Equity</p> Endah Suci Damayanti N.N. Sawitri Wahyu Wastam Hidayat Sugeng Suroso Copyright (c) 2024 endah suci damayanti, N.N. Sawitri, Wahyu Wastam Hidayat, Sugeng Suroso https://creativecommons.org/licenses/by/4.0 2024-01-30 2024-01-30 5 3 533 539 10.31933/dijms.v5i3.2211 The Influence of Organizational Culture, Work Environment and Workload on Employee Performance https://dinastipub.org/DIJMS/article/view/2214 <p>This study aims to analyze the influence of organizational culture, work environment, and workload on employee performance. Population in this research is 35 employees of PT. Sunrider Nusaperdana. The sample used is 35 employees, with a saturation sampling, meaning the entire population is used as the sample. Data collection method uses field research, with the research instrument being a questionnaire measured using a Likert scale. Data analysis method uses component or variance-based structural equation modeling, processed using the Partial Least Square (Smart-PLS) version 3.0 program. The research design used is a causal research with a quantitative approach. This study proves that the organizational culture variable has an original sample value of 0.363, t-statistics of 4.146 &gt; 1.96, and a p-value of 0.000 &lt; 0.05, meaning that organizational culture has a positive and significant influence on employee performance. The work environment variable has an original sample value of 0.176, t-statistics of 3.584 &gt; 1.96, and a p-value of 0.000 &lt; 0.05, meaning that the work environment has a positive and significant influence on employee performance. The workload variable has an original sample value of 0.468, t-statistics of 6.002 &gt; 1.96, and a p-value of 0.000 &lt; 0.05, meaning that workload has a positive and significant influence on employee performance.</p> Abdul Rahmat Christina Christina Copyright (c) 2024 Abdul Rahmat, Christina Christina https://creativecommons.org/licenses/by/4.0/ 2024-01-31 2024-01-31 5 3 540 554 10.31933/dijms.v5i3.2214 Stress as Mediator of Organizational Culture and Learning Organizations on Work Achievement of PT. Kazeto Putra Perkasa Employees https://dinastipub.org/DIJMS/article/view/2172 <p>The Covid-19 pandemic has occurred almost all over the world and has become a new problem for all mankind, as well as Indonesia has been affected from the Covid-19 pandemic. The impact of the Covid-19 pandemic has had an impact on various sectors, especially on educational institutions. The Covid-19 pandemic situation puts a lot of pressure and new challenges in the world of education. This can cause instability for both employees from various aspects, one of which is the aspect of employee performance. Based on a number of literatures, work achievement is influenced by several other variables, namely; organizational culture, organizational learning and stress. This study uses a quantitative approach with Structural Equation Modeling (SEM) – SmartPLS. The subjects in this study were all employees of PT. Kazeto Putra Perkasa with 101 employees. The sampling technique used in this study is a saturated sample, where the entire population is used as the research sample. The practical implication of this research is that it is known how important work achievement is as a key indicator of success for both employees of PT. Kazeto Putra Perkasa as well as for companies, the importance of understanding stress from concept to application is mainly related to how to manage stress, as well as the implementation of organizational culture and learning organizations as a concept that affects work achievement with stress as a mediator.</p> Antonius Dieben Robinson Manurung Dimas Ramdani Triputra Copyright (c) 2024 Antonius Dieben Robinson Manurung, Dimas Ramdani Triputra https://creativecommons.org/licenses/by/4.0 2024-02-04 2024-02-04 5 3 555 563 10.31933/dijms.v5i3.2172 The Influence of Tax Service Quality, Taxpayer Awareness and Tax Sanctions on Individual Taxpayer Compliance (At the Bandung Bojonagara Pratama Tax Service Office) https://dinastipub.org/DIJMS/article/view/2269 <p>Indonesia is a country that works hard to improve the lives of its citizens. The government relies mainly on tax income to generate revenue. To collect more taxes, the government uses various strategies. Tax is a mandatory contribution that individuals or companies owe to the state, based on the law, and is utilized for the benefit of the people. The aim of this research is to determine and explain how the quality of tax services, taxpayer knowledge, and tax sanctions affect individual taxpayer compliance in the Bandung Bojonagara Pratama Tax Service Office. The research method used in this study is quantitative, with a descriptive and verification approach, and the sample was purposefully selected. This study collected primary data from the Bandung Bojonagara Pratama Tax Service Office, literature studies, and questionnaires. The population of this study was 293,817, with a sample size of 100 individual taxpayers. The study found that the quality of tax services and taxpayer knowledge have a significant impact on taxpayer compliance in paying individual taxes. However, tax penalties have little influence on taxpayer compliance in paying individual taxes.</p> Fransisko Caserio Daur Astrin Kusumawardani Muhammad Ihsan Muchtar Copyright (c) 2024 Fransisko Caserio Daur, Astrin Kusumawardani, Muhammad Ihsan Muchtar https://creativecommons.org/licenses/by/4.0 2024-02-05 2024-02-05 5 3 564 569 10.31933/dijms.v5i3.2269 Patient Safety Determinants in Surgical Settings: A Literature Review https://dinastipub.org/DIJMS/article/view/2223 <p>This research highlights the importance of patient safety in surgical procedures and the influencing factors. Patient safety becomes the primary focus, particularly within the scope of the operating room. Several crucial factors that contribute to maintaining patient safety include the operating room environment, staff participation, safety protocols, and communication among surgical team members. Nineteen journals have been analyzed by the researcher to identify determinants of patient safety within the surgical operating room. The analysis results from this literature review reveal that factors such as safety culture, effective communication among surgical teams, and the physical conditions of the operating room significantly impact patient safety. The significance of medical team skills, implementation of safety protocols, and the use of checklists have proven to reduce the risk of errors in surgical procedures. Conversely, occurrences of surgical wound infections, medical equipment failures, and lack of communication among medical teams can jeopardize patient safety.</p> Muhammad Dwi Satriyanto Nur Sayidah Sri Utami Ady Copyright (c) 2024 Muhammad Dwi Satriyanto, Nur Sayidah, Sri Utami Ady https://creativecommons.org/licenses/by/4.0 2024-02-07 2024-02-07 5 3 570 576 10.31933/dijms.v5i3.2223 Analysis Of Consumer Perceptions And Preferences In Selecting A University For Higher Education https://dinastipub.org/DIJMS/article/view/2215 <p>This research aims to explore consumers perceptions and preferences in choosing a university as a place to pursue higher education. This research is a qualitative study using interactive analysis primary and secondary data with data collection techniques including in-depth interviews with seven student informants of University of Indonesia Membangun known as INABA University, and analysis of related documents. The results show that there are internal and external factors of perceptions such as university reputation, quality of study programs, location, tuition fees, and flexibilities of the course in the decision to choose a university. And also internal factors such as motivation, interest, or psychological characteristics, from which students eventually choose Inaba as their university preference. This research contributes to an in-depth understanding of the factors that influence consumers decision to choose a university, as well as practical implications for higher education institutions to enhance their appeal. By understanding consumer preferences and perceptions, universities can develop marketing strategies improvements to meet prospective students expectations and build a positive image in the higher education market.</p> Farha Salsabila Mochammad Mukti Ali Copyright (c) 2024 Farha Salsabila, Mochammad Mukti Ali https://creativecommons.org/licenses/by/4.0 2024-02-07 2024-02-07 5 3 577 582 10.31933/dijms.v5i3.2215 Analysis of Management Behavior on Employee Performance Employee Performance at PT Abcd https://dinastipub.org/DIJMS/article/view/2228 <p><strong>:</strong> This research will analyze the relationship between management behavior and employee performance at PT ABCD. This study aims to understand how management behaviors, such as leadership, motivation, and communication, affect employee performance. The purpose in this study is to analyze management behavior on employee performance at PT ABCD. This research uses a qualitative descriptive method with primary data sources through data collection techniques of interviews, observation and documentation. The results in this study indicate that the research conducted an analysis of management behavior at PT Abcd is appropriate or good. Judging from the performance of human resources section, all of which have been systemized and measured clearly and in detail at PT Abcd. clear and detailed at PT Abcd, management behavior analysis in measuring employee performance has a good role in measuring employee performance. measurement of employee performance has a good role in realizing conducive work situation and the implementation of a good and healthy corporate governance system. good and healthy corporate governance system. And is expected to provide useful insight for management of PT ABCD in improving employee performance through improved management behavior. management behavior.</p> Rachmat Pramukty Nera Marinda Machdar Adler Manurung Wastam Wahyu Hidayat Copyright (c) 2024 Rachmat Pramukty, Nera Marinda Machdar, Adler Manurung, Wastam Wahyu Hidayat https://creativecommons.org/licenses/by/4.0 2024-02-11 2024-02-11 5 3 583 588 10.31933/dijms.v5i3.2228 The Influence of Workload, Compensation and Work Motivation on Job Satisfaction at Al-Islam Hospital Bandung https://dinastipub.org/DIJMS/article/view/2307 <p>This study, titled "The Influence of Workload, Compensation, and Work Motivation on Job Satisfaction at Al-Islam Hospital Bandung," a to identify the elements that might affect employee work satisfaction, either partially or concurrently. The study will focus on three factors: Workload (X1), Compensation (X2), and Work Motivation (X3). The data will be collected through interviews and questionnaires. The test findings demonstrate that the Workload variable has a very negative and significant influence on job satisfaction, whereas compensation and work motivation have a very positive and significant influence, both partially and concurrently on job satisfaction among employees at Al-Islam Hospital Bandung. The findings of this report have implications that extend beyond academic interest. Organizations such as Al-Islam Hospital Bandung can benefit from a better understanding of the factors that influence employee job satisfaction. By addressing workload concerns and aligning compensation and motivation practices strategically, companies may provide a more pleasant work environment, resulting in better levels of employee satisfaction and well-being. This report can be used as a helpful tool for companies seeking to improve organizational performance by optimizing their human resource management strategies to promote employee happiness.</p> Shofa Yulia Putri Dedi Gumilar Dadan Abdul Aziz Mubarok Copyright (c) 2024 Shofa Yulia Putri Putri, Dedi Gumilar, Dadan Abdul Aziz Mubarok https://creativecommons.org/licenses/by/4.0 2024-02-15 2024-02-15 5 3 589 597 10.31933/dijms.v5i3.2307 Analysis of the Impact of the Implementation of the Government's Zero ODOL Policy in 2023 on Commodity Distribution in the Special Capital Region of Jakarta and West Java Provinces https://dinastipub.org/DIJMS/article/view/2268 <p><strong><em>Abstract</em></strong> <em>- </em>The phenomenon of ODOL became a public and government highlight when, according to the data of the Ministry of Public Works and People's Housing (PUPR), the state losses due to ODOL trucks turned out to have reached Rs 43 trillion in accordance with the budget of annual expenditure of the PUPR Ministry. Since the initial announcement of the Indonesian policy Free of Vehicles Over Dimension and Over Load (ODOL) in 2023, it has received a varied response from the parties directly related as well as various layers of society, but the opinion is to implement the total Zero ODOL since the beginning of the year 2023 without exceptions and other opinions of the implementation of zero ODOL to be postponed in the period 2023-2025. Demos related to the rejection or request for the delay of the Zero Odol policy are becoming more pronounced at the end of this. The hopes of the people of DKI Jakarta and West Java provinces are that the distribution needs of important commodities are routine and must not be interrupted, the implementation of which will depend heavily on a transport fleet that has sufficient volumes of demand. The closer to the implementation of the government's Zero ODOL policy, the more the government needs to step up its efforts to keep the situation under control, ensuring that no accumulation becomes anarchic, widespread, or jeopardizes or interferes with the distribution of commodities to the public . This research aims to obtain answers on the impact of commodity distribution on DKI Jakarta Raya Province and West Java Province with the implementation of the Free ODOL policy in 2023, as well as the readiness of carriage entrepreneurs and fleet owners to meet the free ODOL regulation in 2023. This research uses qualitative methods with data collection techniques such as observations, interviews, documentation, and combination/triangulation. With the triangulation of sources, techniques, and time, as well as data analysis methods, the Miles and Huberman Interactive Model is an option to answer the problems that have already been formulated <em>.</em></p> <p><strong><em>&nbsp;</em></strong></p> Simon Gultom Datu Nabolon Sarinah Sarinah Prima Widianto Yuwono Dwisilo Sucipto Copyright (c) 2024 Simon Gultom, Datu Nabolon, Sarinah Sarinah, Prima Widianto, Yuwono Dwisilo Sucipto https://creativecommons.org/licenses/by/4.0 2024-02-19 2024-02-19 5 3 598 620 10.31933/dijms.v5i3.2268 Financial Report Analysis to Measure Financial Performance at PT. Pelat Timah Nusantara Tbk (NIKL) https://dinastipub.org/DIJMS/article/view/2126 <p><strong>Abstra</strong><strong>ct:</strong> Penelitian ini mengevaluasi kinerja keuangan PT. Pelat Timah Nusantara Tbk (NIKL) selama tahun 2020-2021. Dengan menggunakan analisis statistik deskriptif pada Laporan Keuangan Desember 2020 dan 2021, penelitian ini menggunakan rasio likuiditas, aktivitas, solvabilitas, dan profitabilitas untuk penilaian. Analisis menunjukkan bahwa rasio likuiditas dan profitabilitas pada tahun 2020-2021 berada di bawah standar industri, menunjukkan kondisi yang kurang baik. Selain itu, rasio utang, Debt to Equity Ratio (DER), LTDtER, Time Interest Earned Ratio, dan Fixed Charge Coverage Ratio melebihi standar industri, sehingga menunjukkan kondisi solvabilitas yang memprihatinkan. Sebaliknya, LTDtER, Time Interest Earned Ratio, dan Fixed Charge Coverage Ratio tetap memuaskan di bawah rata-rata standar industri. Meskipun rasio perputaran persediaan dan perputaran aset total berada di bawah rata-rata industri, rasio perputaran modal kerja dan perputaran aset tetap melampaui rata-rata tersebut.</p> <p><strong>Kata Kunci :</strong> Laporan keuangan, Analisis rasio, Rasio Likuiditas, Rasio Solvabilitas, Rasio Aktivitas, Rasio Profitabilitas<em>.</em></p> <p><strong>&nbsp;</strong></p> <p>This study evaluates the financial performance of PT. Pelat Timah Nusantara Tbk (NIKL) during 2020-2021. Utilizing descriptive statistical analysis on their Financial Statements from December 2020 and 2021, the research employs liquidity, activity, solvency, and profitability ratios for assessment. The analysis reveals that liquidity and profitability ratios for 2020-2021 fall below industry standards, indicating an unfavorable state. Additionally, debt ratios, Debt to Equity Ratio (DER), LTDtER, Time Interest Earned Ratio, and Fixed Charge Coverage Ratio exceed industry standards, suggesting a concerning solvency condition. Conversely, LTDtER, Time Interest Earned Ratio, and Fixed Charge Coverage Ratio remain satisfactory below average industry standards. While inventory turnover and total asset turnover ratios fall below industry averages, the working capital turnover and fixed asset turnover ratios surpass them.</p> <p><strong>Keywords :</strong> Financial statements, Ratio Analysis Ratio, Liquidity ratios, activity ratios, solvency ratios and profitability ratios.</p> Kelik Heri Purnomo Sri Yusriani Iwan Setiyawan Prambudi Ramdany Ramdany Copyright (c) 2024 Kelik Heri Purnomo, Sri Yusriani, Iwan Setiyawan Prambudi; Ramdany Ramdany https://creativecommons.org/licenses/by/4.0 2024-02-19 2024-02-19 5 3 621 633 10.31933/dijms.v5i3.2126 The Influence of Human Resources in Successfully Improving the Quality of Employee Performance (Systematic Literature Review) https://dinastipub.org/DIJMS/article/view/2334 <p>Competence is basically a dimension of abilities, skills, and attitudes required of a person to be able to meet the demands of the position in general and can be considered as a requirement for a person to carry out his work professionally. Human resources have a very important role in an organization. Without human resources or lack of quality of human resources, companies or organizations will be difficult to run and operate properly. One of the things that companies can do in managing and maintaining human resources is to pay attention to the quality of employee performance. The purpose of SLR is to analyze the Influence of Human Resources in the Success of Improving the Quality of Employee Performance. The results of this literature review study show that the company's success rate is the performance of its employees. Every employee certainly wants to be one part of the company's success, Performance is a real effort given by each individual or group in accordance with his role to the company. An employee who has high and good performance can support the achievement of goals and objectives set by the company</p> Sugiyono Zahara Tussoleha Rony Copyright (c) 2024 Sugiyono, Zahara Tussoleha Rony https://creativecommons.org/licenses/by/4.0 2024-02-19 2024-02-19 5 3 634 642 10.31933/dijms.v5i3.2334 The Effect of Mobile Advertising on Purchase Intention through Advertising Value and Flow Experience on Smartphone Users https://dinastipub.org/DIJMS/article/view/2319 <p><em>Current technological developments are in line with the development of increasingly sophisticated mobile phone technology and have an influence on people's lifestyles. The sophistication of smartphones is also accompanied by the high number of smartphone users in Indonesia, which has resulted in several brands dominating the Indonesian market until 2021. As smartphone sophistication continues to develop, customers who watch an advertisement will find the value of the advertisement and feel it when the message of the advertisement matches the customer's needs. Advertising value can be the main predictor in the context of smartphone mobile advertising. Apart from advertising value, it can also be influenced by Flow experience. Flow experience or flow experience is a positive emotion that individuals feel when carrying out activities with full involvement. This research will present the results of the quantitative analysis regarding the impact of mobile advertising on purchase intentions mediated by advertising value and flow experience. Data analysis in this study used 350 respondents by using PLS SEM analysis tools. The research results show that there is a positive and significant influence from the five hypotheses, including the influence of mobile advertising on purchase intention through advertising value and flow experience on smartphone users.</em></p> Ita Prihatining Wilujeng Handri Dian Wahyudi Raisa Fitri Alifia Ratna Sungkar Copyright (c) 2024 Ita Prihatining Wilujeng, Handri Dian Wahyudi , Raisa Fitri, Alifia Ratna Sungkar https://creativecommons.org/licenses/by/4.0 2024-02-19 2024-02-19 5 3 643 654 10.31933/dijms.v5i3.2319 The Influence of Online Marketing, Brand Image and Purchase Decision on Customer Loyalty https://dinastipub.org/DIJMS/article/view/2328 <p>The effect of online marketing, Brand image and buying decision on Customer loyalty is a scientific articlee in the literature study within the scope of the field of science. The purpose of this article is to build a hypothesis of the influence betweeen variables that will be used in further researrch. Research objects in online librariess, Google Scholar, Mendeley and othrer academic online media. The research method with the research library comes from e-books and open access e-journals. The results of this article: 1) Online marketing has an effect on Customer loyalti; 2) Brand image has an effect on Customer loyalti; and 3) purchasing decision has an effect on Customer loyalty.</p> Khusnul Khotimah Lailani Fitria Rafnelly Rafky Yolanda Oktarina Nofriadi Nofriadi Ahmad Yani Hapzi Ali Copyright (c) 2024 Khusnul Khotimah, Lailani Fitria, Rafnelly Rafky, Yolanda Oktarina, Nofriadi Nofriadi, Ahmad Yani, Hapzi Ali https://creativecommons.org/licenses/by/4.0 2024-02-21 2024-02-21 5 3 655 661 10.31933/dijms.v5i3.2328 Interpersonal Communication Relationship of Parents with the Motivation to Learn Public Elementary School Students in Sungai Penuh City https://dinastipub.org/DIJMS/article/view/2323 <p>Communication is the process by which two or more people exchange information with each other, which in turn will arrive at a deep mutual understanding (Hafied cangara 2017). Man is inseparable from the process of communication, because man is a social creature and always needs others in his life. Communication in the family is one that affects the life circumstances of each family member, because the education carried out in the family environment by parents to their children is reflected through communication activities that take place face-to-face between parents and children. The purpose of this study was to determine the relationship between parents' interpersonal communication with the learning motivation of elementary school students in Sungai Penuh city. This type of research is a correlational descriptive researcher with a quantitative approach. The study used a survey method by distributing questionnaires to the object of research as many as 100 respondents who were elementary school students in Sungai Full city. The sampling technique used is the <em>simple random sampling quota</em> technique. Social integration theory is used to analyze research. The data analysis used was linear regression analysis There was a relationship between parents' interpersonal communication and student learning motivation, with a relationship of 22.5%. The regression coefficient x is 0.614. That is, every addition of 1 value of interpersonal communication, the value of learning motivation increases by 0.614.</p> Yolanda Oktarina Dani Prayogo Hapzi Ali Rafnelly Rafki Nofriadi Nofriadi Rinda Lestari Ahmad Yani Lailani Fitria Khusnul Khotimah Copyright (c) 2024 Yolanda Oktarina, Dani Prayogo, Hapzi Ali, Rafnelly Rafki, Nofriadi Nofriadi, Rinda Lestari, Ahmad Yani, Lailani Fitria, Khusnul Khotimah https://creativecommons.org/licenses/by/4.0 2024-02-21 2024-02-21 5 3 662 667 10.31933/dijms.v5i3.2323 The Effect of Customer Experience and Brand Trust on Customer Loyalty Steaky Steak Bandar Lampung https://dinastipub.org/DIJMS/article/view/2359 <p>Customer loyalty is one of the important aspects that needs to be considered by every company in order to retain existing customers. Companies can increase customer loyalty by improving customer experience and fostering brand trust. The purpose of this study was to determine the effect of customer experience and brand trust on customer loyalty. The population of this study were all consumers of Steaky Steak Bandar Lampung. The sample in this study amounted to 100 respondents who were customers of Steaky Steak Bandar Lampung. The sampling technique in this study was simple random sampling. The independent variables in the study are customer experience and brand trust, customer loyalty as the dependent variable. Multiple regression analysis, along with the t-test and f-test, is the method used in this study. Based on the research results, customer experience has a positive and significant effect on customer loyalty, brand trust has a positive and significant effect on customer loyalty, customer experience and brand trust together have a positive and significant effect on customer loyalty Steaky Steak Bandar Lampung.</p> Ambia Samudra Tri Lestira Putri Warganegara Copyright (c) 2024 Ambia Samudra, Tri Lestira Putri Warganegara https://creativecommons.org/licenses/by/4.0 2024-02-27 2024-02-27 5 3 668 675 10.31933/dijms.v5i3.2359 Comparative Study of Financial Performance in The Company Sampoerna TBK and Gudang Garam TBK https://dinastipub.org/DIJMS/article/view/2360 <p>The purpose of this study was to determine the differences in financial performance between PT Sampoerna TBK and PT Gudang Garam TBK. This study compares the financial performance of PT Sampoerna TBK and PT Gudang Garam TBK using quantitative methods with comparative studies. Samples were taken purposively from the annual financial statements of the two companies in the 2020-2022 period. The variables used include current ratio, quick ratio, debt-to-asset ratio, profit margin, and return on assets. Although both companies show good financial performance, financial management should maintain and improve profitability, liquidity, and solvency. The performance evaluation of PT HM SAMPOERNA TBK indicates a decrease in liquidity and an increase in financial risk. On the other hand, PT Gudang Garam (GRM TBK) experienced fluctuations in liquidity, debt to assets ratio, profit margin, and return on assets from 2020 to 2022. Further analysis is required to understand these changes and identify corrective measures.</p> Rizky Muhammad Saputra Habiburahman Copyright (c) 2024 Rizky Muhammad Saputra, Habiburahman https://creativecommons.org/licenses/by/4.0 2024-02-27 2024-02-27 5 3 676 681 10.31933/dijms.v5i3.2360