STUDY OF COMPARISON AND CORRELATION OF QUALITY MANAGEMENT PRACTICES AND PERFORMANCE OF CENTRAL MUI MANAGERS BEFORE AND AFTER THE IMPLEMENTATION OF ISO 9001: 2015
DOI:
https://doi.org/10.31933/dijemss.v2i6.969Keywords:
Practice Management, Performance Management, ISO 9001: 2015Abstract
This research was conducted to identify and analyze the Comparative Study of Quality Management Practices and Management Performance at Central MUI before and after ISO 9001: 2015 implementation and the relationship between Quality Management Practices and Management Performance before ISO implementation, the relationship between Quality Management Practices and Management Performance after ISO implementation. , The sampling method used was purposive sampling with a sample size of 100 respondents. Measurements were made using questionnaires and then the data were processed using SPSS software. This research was conducted at the central MUI. The results of this study indicate that Quality Management Practices before ISO and Quality Management Practices after ISO 9001: 2015 have a strong relationship in influencing the success of ISO 9001: 2015 which is implemented in the central MUI and the Performance of the Central MUI Management before ISO and the Performance of the Central MUI Administrators after ISO 9001 : 2015 has a very strong influence in influencing the success of ISO 9001: 2015 which is implemented at the central MUI. So it can be said that the Quality Management Practices and Performance Management at the Central MUI before and after the implementation of ISO 9001: 2015 have improved so that it needs to be maintained and maintained in order to stay good in implementing ISO 9001: 2015 which is implemented by the central MUI.
References
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Kemalasari, N., et al. (2018). The Effect of Human Capital, Structural Capital and Relation Capital on Company Performance. Saudi Journal of Humanities and Social Sciences (SJHSS), 6256. https://doi.org/10.21276/sjhss.2018.3.5.9
Keng, T. C., & Kamil, S. Z. (2016). Implementation of ISO quality management system in construction companies of Malaysia. Journal of Technology Management and Business, 3(1).
Khattak, A.B., & Arshad, M.I. (2015). Barricades in Implementation and Adaptation Level of ISI-9001 in Construction Industry of Pakistan. Journal of Business Management and Economics.
Laura Bravi, Federica Murmura, Gilberto Santos, 2015. ISO 9001: 2015 Quality Management System Standards: Urgency, Benefits, and Constraints in Implementation. Vol 23, No 2 (2015)
Mahmudah Eny W, Universitas Bhayangkara Surabaya (2015). The influence of ISO 9001-2008 QMS, Total Quality Management and the work environment on job satisfaction and management performance at PT Mount Dreams Indonesia in Gresik. The International Journal Of Business & Management Vol 3 Issue 4
Maureen Nyawira Njeru dan Mary Omindi, 2016. the relationship between the application of integrated quality management and employee performance, by taking the case at Kirinyaga, Vol. 3, Iss. 2 (21), pp 455-483, May 12, 2016
Musanti, T., et al. (2019). Pengaruh Pelatihan, Motivasi Kerja Dan Kompetensi Terhadap Kinerja Personel Di Makosek Hanudnas I. Journal of Management and Business Review, 16(1), 87–109. https://doi.org/10.34149/jmbr.v16i1.151
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Nuryanto, U. W., et al. (2020). Keunggulan Bersaing dalam Meningkatkan Kinerja Organiasi Berkelanjutan. Jurnal Ilmu Manajemen Dan Bisnis Islam, 6(1), 1–22.
Njeru, Maureen Nyawira & Omondi, Mary (2016). Relationship Between Total Quality Management and Employee Performance in Public Unuiversity in Kenya: A Case Study of Kirinyaga University College. The Strategic Journal of Business and Management, Vol. 3 No. 2 pp 455-483.
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Pramudena, S. M., et al. (2020). The Effect of Intellectual Capital With The Components of Human Capital and Satisfication on The Companies’Performance in …. Journal of Critical …, 7(19), 10118–10126. http://www.jcreview.com/?mno=26083
Puji Hartoyo RBP/23-09-15. (2015). International Standar ISO 9001-2015. Fifth Edition.
Triraharjo, J., et al.(2020). Effect of Treshia, Y., et al. (2018). Pengaruh Motivasi Kerja, Disiplin Kerja dan Kompensasi Terhadap Kinerja Karyawan(Studi Kasus di Perusahaan PT IE). Jurnal Ilmiah Manajemen Dan Bisnis, 02(January), 50–70.
Samuel, Hatane & Zulkarnain, Joni (2011). Pengaruh Sistem Manajemen Mutu ISO terhadap Kinerja Pengurus Melalui Budaya Kualitas Lembaga (Studi Kasus PT. Otsuka Indonesia Malang). Jurnal Manajemen dan Kewirausahaan, Vol. 13 No. 2, September 2011: 162-176
Sinuraya, Paul Patriot, (2018). Pengaruh Penerapan Iso 9001:2015 Terhadap Kualitas Hasil Proyek Pembangunan Industri Konstruksi. S2 Thesis, Universitas Mercu Buana Jakarta.
Richard E. Reid (2015). Research on increasing productivity and quality which includes the implementation of a framework, E-Journal Ekonomika, Volume 1 Nomor 1 Agustus 2015
Roslina Ab Wahid, Universiti Teknologi MARA, Shah Alam, Malaysia (2019). quality management system (QMS) in higher education, The TQM Journal Volume 31 Issue 4.
Tjoputro, Davin Otniel. (2014). “Penerapan Sistem Manajemen Mutu ISO 9001:2008 di PT. Brantas Teknik Unggul, Surabaya”. Jurnal Ilmiah. Calyptra: Jurnal Ilmiah Mahasiswa Universitas Surabaya. Vol.3 No.1
T.R. Veena and G.V. Prabhushanka (2019). a literature review on lean, Six Sigma and ISO 9001: 2015 in the manufacturing industry to improve process performance, International Journal of Advanced Science and Technology Vol. 29 No. 05.
Tumbel, Christy M, dkk. (2016). Penerapan Sistem Manajemen Mutu dalam Meningkatkan Kinerja Operasional Koperasi Simpan Pinjam (Studi pada Koperasi Glaistygil Manado). Jurnal Berkala Ilmiah Efisiensi, Vol. 16 No. 3
Zahari, Mohd Khairulnizam & Zakuan, Norhayati (2016). The Effect of Total Quality Management on the Employee Performance in Malaysian Manufacturing Industry. Procceding of Academics World 49th International Conference, Istanbul, Turkey, 27-28 October 2016.
Zherlita, Ayu Devi, (2018). Analisis Penerapan Kinerja Mutu Iso 9001:2008 Pt. Adhi Karya (Persero). Tbk Pada Proyek Renovasi Stadion Utama Gelora Bung Karno. S1 thesis, Universitas Mercu Buana Jakarta.
Aimie Nadia Dedy, dkk. (2016). An Analysis of the Impact of Total Quality Management on Employee Performance with mediating role of Process Innovation. IOP Conference Series; Material Science and Engineering 2016.
Amjad Khalili, Md Yusof Ismail dan A.N.M. Karim, 2019. the quality management and sustainable performance, in this study the role of soft total quality management (STQM), International Islamic University Malaysia, (2019).
Bambang M.,et al. 2019. Pengaruh Pelatihan, Motivasi Kerja Dan Kompetensi Terhadap Kinerja Personel Di Makosek Hanudnas I, Vol. 16, No. 1, Hal : 87-109.
Branislav Tomic, Vesna K. Spasojevic Brkic (2019). customer satisfaction and the requirements for increasing ISO 9001 in the supply chain. Volume: 231 issue: 13, page(s): 2430-2442
Bungaran Sihombing, Arjuna Josua, (2018). Analisis Faktor-Faktor Yang Mempengaruhi Keberhasilan Implementasi ISO 9001:2015 Pada Industri Manufaktur. Journal of Departemen Teknik Industri Fakultas Teknik - Universitas Diponegoro, Indonesia.
Camila dos Santos Ferreira (2019). ISO 9001: 2015 and ISO 14001: 2015: analyzing the relationship between management system standards and company sustainability. Volume 26 número 4
Chusnul Chatimah Asmad, Abdul Rahman Rahim, Andi Jam’an, 2019. Pengaruh ISO 9001: 2015, motivasi, dan kompetensi terhadap kinerja pustakawan di Perpustakaan Universitas Hasanuddin, Jurnal Kajian Informasi & Perpustakaan 7(2):113
Colquitt, Lepine & Watson. (2009). Organizational Behavior. New York:McGraw-Hill.
David Kiiru, Kenya 2019. The validity of the instrument was tested using lecturers and quality management experts who work in public hospitals in Kenya,Vol 3 No II (2019): International Journal of Current Aspects
Denny Handayani 2018. Evaluasi penerapan iso 9001:2015 pada pt pulau sambu group (psg) sungai guntung kabupatan indra giri hilir riau, Vol 8, No 2 (2018) > Handayani
Biju John M, 2016. Customer expectations and customer satisfaction and service quality, Associate Professor Research, Multimedia & Publications,India, vol. 8(1), pages 59-63, January 2016
Fapohunda, Tinuke (2012). Correlates of Total Quality Management and Employee Performance; An Empirical Study a Manufacturing Company in Nigeria. International Journal of Academic Research in Business and Social Sciences, June 2012, Vo. 2 No. 6. ISSN: 2222-6990.
Fitriana Fajrin Ramadhany Supriono2017. Analisis Penerapan Sistem Manajemen Mutu Iso 9001:2015 Dalam Menunjang KinerjaPengurus Pemasaran, Jurnal Administrasi Bisnis (JAB)|Vol. 53 No. 1 Desember 2017.
Garingging, R., et al. (2020). Influence of Leadership, Organizational Culture, and Millennial Employee Performance Compensation (Case Study in PT. XYZ Company). Irejournals.Com, 4(1), 75–89. https://www.irejournals.com/formatedpaper/1702425.pdf
Gustiah, I. P., et al. (2018). The Influence of Transformational Leadership Style, Work Motivation, and Organizational Culture on Employee Performance. Scholars Journal of Economics, Business and Management (SJEBM), 5(3), 1–12. https://doi.org/10.21276/sjebm.2018.5.7.16
Gururaj Upadhyaya dan K. Subrahmanya Bhat, 2019. prove the significance of performance measures (PM) with quality and quality reward (QI / QA) initiatives in public organizations in India, (Vol.26 No.3 International Journal of Productivity and Quality Management).
Hendra Gunawan 2017. Pengaruh Manajemen Mutu Iso 9001:2015 Dan Motivasi Terhadap Kinerja Pengurus Pada Kantor Pt. Kereta Api Indonesia (Persero) Daerah Operasi Ix Unit Kerja Jember, Vol 5 No 1 : Ecobuss Maret 2017
Irna Yusanti., Novawiguna Kemala Sari.,et al.,, 2017. Pengaruh Implementasi ISO 9001: 2008 Terhadap Kinerja Pengurus Di PT. Kustodian Sentral Efek Indonesia, Seminar Nasional Keluarga Alumni Pascasarjana Universitas Sebelas Maret ISBN 978-602-97496-4-Jilid 1 Halaman 11.
Irawati S, (2013). Analisis Pengaruh Sistem Manajemen Mutu ISO terhadap Kinerja Pengurus Melalui Budaya Patient Safety di RSUD Haji Provinsi Sulses Tahun 2012. Teses pada Magister Ilmu Administrasi Rumah Sakit Fakultas Kesehatan Masyarakat, Universitas Hasanudin, Makassar.
Irdaningsih, H., Parwoto, & Saluy, A. B. (2020). Influence of Leadership, Compensation & Commitment to Employee Performance In Pasar Mobil Kemayoran Management (PPMK). Dinasti Internastional Journal of Education Management and Social Science, 1(3), 455–468. https://doi.org/10.31933/DIJEMSS
Kemalasari, N., et al. (2018). The Effect of Human Capital, Structural Capital and Relation Capital on Company Performance. Saudi Journal of Humanities and Social Sciences (SJHSS), 6256. https://doi.org/10.21276/sjhss.2018.3.5.9
Keng, T. C., & Kamil, S. Z. (2016). Implementation of ISO quality management system in construction companies of Malaysia. Journal of Technology Management and Business, 3(1).
Khattak, A.B., & Arshad, M.I. (2015). Barricades in Implementation and Adaptation Level of ISI-9001 in Construction Industry of Pakistan. Journal of Business Management and Economics.
Laura Bravi, Federica Murmura, Gilberto Santos, 2015. ISO 9001: 2015 Quality Management System Standards: Urgency, Benefits, and Constraints in Implementation. Vol 23, No 2 (2015)
Mahmudah Eny W, Universitas Bhayangkara Surabaya (2015). The influence of ISO 9001-2008 QMS, Total Quality Management and the work environment on job satisfaction and management performance at PT Mount Dreams Indonesia in Gresik. The International Journal Of Business & Management Vol 3 Issue 4
Maureen Nyawira Njeru dan Mary Omindi, 2016. the relationship between the application of integrated quality management and employee performance, by taking the case at Kirinyaga, Vol. 3, Iss. 2 (21), pp 455-483, May 12, 2016
Musanti, T., et al. (2019). Pengaruh Pelatihan, Motivasi Kerja Dan Kompetensi Terhadap Kinerja Personel Di Makosek Hanudnas I. Journal of Management and Business Review, 16(1), 87–109. https://doi.org/10.34149/jmbr.v16i1.151
National Standards Authority of Ireland (NSAI). (2016). QUALITY MANAGEMENT SYSTEM QUESTIONNAIRE, John Tighe Certification Services.
Nuryanto, U. W., et al. (2020). Keunggulan Bersaing dalam Meningkatkan Kinerja Organiasi Berkelanjutan. Jurnal Ilmu Manajemen Dan Bisnis Islam, 6(1), 1–22.
Njeru, Maureen Nyawira & Omondi, Mary (2016). Relationship Between Total Quality Management and Employee Performance in Public Unuiversity in Kenya: A Case Study of Kirinyaga University College. The Strategic Journal of Business and Management, Vol. 3 No. 2 pp 455-483.
Nenet Natasudian Jaya (2016). Manajemen Mutu dan Produktivitas Organisasi. Jurnal GaneC Swara,Vol. 10 No. 1, Maret 2016.
Parwoto, ET Luhkita, 2020. Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja Guru SMK Assalam Depok, Ad-Deenar: Ekonomi dan Bisnis Islam, jilid-4 Halaman 95-104
Pramudena, S. M., et al. (2020). The Effect of Intellectual Capital With The Components of Human Capital and Satisfication on The Companies’Performance in …. Journal of Critical …, 7(19), 10118–10126. http://www.jcreview.com/?mno=26083
Puji Hartoyo RBP/23-09-15. (2015). International Standar ISO 9001-2015. Fifth Edition.
Triraharjo, J., et al.(2020). Effect of Treshia, Y., et al. (2018). Pengaruh Motivasi Kerja, Disiplin Kerja dan Kompensasi Terhadap Kinerja Karyawan(Studi Kasus di Perusahaan PT IE). Jurnal Ilmiah Manajemen Dan Bisnis, 02(January), 50–70.
Samuel, Hatane & Zulkarnain, Joni (2011). Pengaruh Sistem Manajemen Mutu ISO terhadap Kinerja Pengurus Melalui Budaya Kualitas Lembaga (Studi Kasus PT. Otsuka Indonesia Malang). Jurnal Manajemen dan Kewirausahaan, Vol. 13 No. 2, September 2011: 162-176
Sinuraya, Paul Patriot, (2018). Pengaruh Penerapan Iso 9001:2015 Terhadap Kualitas Hasil Proyek Pembangunan Industri Konstruksi. S2 Thesis, Universitas Mercu Buana Jakarta.
Richard E. Reid (2015). Research on increasing productivity and quality which includes the implementation of a framework, E-Journal Ekonomika, Volume 1 Nomor 1 Agustus 2015
Roslina Ab Wahid, Universiti Teknologi MARA, Shah Alam, Malaysia (2019). quality management system (QMS) in higher education, The TQM Journal Volume 31 Issue 4.
Tjoputro, Davin Otniel. (2014). “Penerapan Sistem Manajemen Mutu ISO 9001:2008 di PT. Brantas Teknik Unggul, Surabaya”. Jurnal Ilmiah. Calyptra: Jurnal Ilmiah Mahasiswa Universitas Surabaya. Vol.3 No.1
T.R. Veena and G.V. Prabhushanka (2019). a literature review on lean, Six Sigma and ISO 9001: 2015 in the manufacturing industry to improve process performance, International Journal of Advanced Science and Technology Vol. 29 No. 05.
Tumbel, Christy M, dkk. (2016). Penerapan Sistem Manajemen Mutu dalam Meningkatkan Kinerja Operasional Koperasi Simpan Pinjam (Studi pada Koperasi Glaistygil Manado). Jurnal Berkala Ilmiah Efisiensi, Vol. 16 No. 3
Zahari, Mohd Khairulnizam & Zakuan, Norhayati (2016). The Effect of Total Quality Management on the Employee Performance in Malaysian Manufacturing Industry. Procceding of Academics World 49th International Conference, Istanbul, Turkey, 27-28 October 2016.
Zherlita, Ayu Devi, (2018). Analisis Penerapan Kinerja Mutu Iso 9001:2008 Pt. Adhi Karya (Persero). Tbk Pada Proyek Renovasi Stadion Utama Gelora Bung Karno. S1 thesis, Universitas Mercu Buana Jakarta.
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Published
2021-09-28
How to Cite
Ningsih Yuliati, T., Parwoto, P., & Badawi Saluy, A. (2021). STUDY OF COMPARISON AND CORRELATION OF QUALITY MANAGEMENT PRACTICES AND PERFORMANCE OF CENTRAL MUI MANAGERS BEFORE AND AFTER THE IMPLEMENTATION OF ISO 9001: 2015. Dinasti International Journal of Education Management And Social Science, 2(6), 954–965. https://doi.org/10.31933/dijemss.v2i6.969
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