Analysis of QRIS's Role in Encouraging Indonesia's Financial Inclusion and Digital Economic Growth Using Qualitative Methods with a Phenomenological Approach

Authors

  • Azerwin Barchia Information Systems Management, Business Information Systems, Universitas Gunadarma, Jakarta, Indonesia
  • Irwan Bastian Information Systems Management, Business Information Systems, Universitas Gunadarma, Jakarta, Indonesia
  • Dewi Agushinta R. Information Systems Management, Business Information Systems, Universitas Gunadarma, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v7i2.5657

Keywords:

Digital Economy, Financial Inclusion, MSMEs, Qualitative Method, QRIS

Abstract

Quick Response Code Indonesian Standard (QRIS) is one of the innovations in digital payment systems that are increasingly used by MSMEs in Indonesia. This study aims to understand the role of QRIS in increasing sales and profitability of MSMEs, specifically a coffee shop in East Jakarta. This research employs a qualitative method with a phenomenological approach to explore the experiences of coffee shop owners and customers in using QRIS. It was conducted through several stages, including problem identification, data source selection, data collection (interviews, participatory observation, and documentation), data analysis, data validation, and presentation of findings. The respondents in this study consist of three coffee shop owners and fourteen customers who use QRIS. The findings show that QRIS helps coffee shop owners record transactions digitally, reduces the risk of losing cash, and enhances customer convenience. Some challenges were identified, such as network disruptions and infrastructure limitations. QRIS plays an important role in promoting financial inclusion by facilitating MSMEs' access to formal financial services, such as loans and other facilities. The success of QRIS in driving the largely digital economy depends on government support, clear regulations, and adequate infrastructure.

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Published

2025-12-10

How to Cite

Barchia, A., Bastian, I., & Dewi Agushinta R. (2025). Analysis of QRIS’s Role in Encouraging Indonesia’s Financial Inclusion and Digital Economic Growth Using Qualitative Methods with a Phenomenological Approach. Dinasti International Journal of Education Management and Social Science, 7(2), 1496–1506. https://doi.org/10.38035/dijemss.v7i2.5657

Issue

Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (December 2025 - January 2026)

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Copyright (c) 2025 Azerwin Barchia, Irwan Bastian, Dewi Agushinta R.

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