Factors Influencing Quiet Quitting: An Exploration of Work Stress as a Moderating Variable
DOI:
https://doi.org/10.38035/dijemss.v7i2.5602Keywords:
Quiet Quitting, Job Burnout, Workplace Bullying, Work Conflict, Work StressAbstract
The phenomenon of quiet quitting has gained attention as it reflects employees’ tendency to perform only basic tasks without additional involvement. This study aims to analyze the influence of job burnout, workplace bullying, and work conflict on quiet quitting, while exploring the role of work stress as a moderating variable. A quantitative approach was employed, with data collected through questionnaires distributed to respondents from various sectors. The findings reveal that job burnout, workplace bullying, and work conflict have a positive and significant effect on quiet quitting. Furthermore, work stress was found to moderate the relationship between these factors and quiet quitting, where higher levels of stress amplify the negative impact of burnout, bullying, and conflict on employees’ tendency to engage in quiet quitting. These results emphasize the importance of stress management and workplace climate improvement to reduce the potential occurrence of quiet quitting within organizations.
References
Afrahi, B. et al. (2022). Work disengagement: A review of the literature. Human Resource Management Review, 32(2), 1–16. https://doi.org/10.1016/j.hrmr.2021.100822
Al-Jawazneh, B. I., & Smadi, Z. M. (2017). Workplace bullying as a predictor of intention to leave. International Journal of Academic Research in Economics and Management Sciences, 6(1), 15–39. https://doi.org/10.6007/IJAREMS/v6-i1/2559
Anand, A., Doll, J., & Ray, P. (2023). Drowning in silence: A scale development and validation of quiet quitting and quiet firing. International Journal of Organizational Analysis, 32(4), 721–743. https://doi.org/10.1108/IJOA-01-2023-3600
Arif, I., Muhammad, K., Siddiqui, M., & Kazmi, S. W. (2018). Impact of workplace bullying on job performance, intention to leave, OCB and stress. Pakistan Journal of Psychological Research, 33(1), 55–74.
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD-R approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389–411. https://doi.org/10.1146/annurev-orgpsych-031413-091235
Chen, W., Li, X., & Zhang, Q. (2020). Workplace conflict, job stress, and performance disengagement: An empirical study. Journal of Applied Psychology, 105(2), 301–314.
Choi, Y., et al. (2020). Work stress and job satisfaction: The moderating effects of job autonomy and emotional demands. Journal of Vocational Behavior, 121, 103422. https://doi.org/10.1016/j.jvb.2020.103422
Coetzee, M., & Dyk, J. V. (2017). Workplace bullying and turnover intention: Exploring work engagement as a potential mediator. Psychological Reports, 121(2), 375–392. https://doi.org/10.1177/0033294117725073
Dall’Ora, C., Ball, J., Reinius, M., & Griffiths, P. (2020). Burnout in nursing: A theoretical review. Human Resources for Health, 18(1), 41. https://doi.org/10.1186/s12960-020-00469-9
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499
Devonish, D. (2017). Dangers of workplace bullying: Evidence from the Caribbean. Journal of Aggression, Conflict and Peace Research, 9(1), 69–80. https://doi.org/10.1108/JACPR-05-2016-0228
Einarsen, S. V., Hoel, H., Zapf, D., & Cooper, C. L. (2020). Bullying and harassment in the workplace: Theory research and practice. Taylor & Francis.
Formica, S., & Sfodera, F. (2022). The great resignation and quiet quitting paradigm shifts: An overview of current situation and future research directions. Journal of Hospitality Marketing & Management, 31(8), 899–907. https://doi.org/10.1080/19368623.2022.2136601
Galanis, P., et al. (2023). The influence of job burnout on quiet quitting among nurses: The mediating effect of job satisfaction. https://doi.org/10.21203/rs.3.rs-3128881/v1
Ghani, U., & Razzaghian, M. (2014). Effect of workplace bullying on turnover intention. Business & Economic Review, 6(1), 40–51. https://doi.org/10.22547/BER/6.1.2
Hackman, J. R., & Oldham, G. R. (1980). Work redesign and motivation. Professional Psychology, 11(3). https://doi.org/10.1037/0735-7028.11.3.445
Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495–513. https://doi.org/10.1016/j.jsp.2005.11.001
Hamouche, S., Koritos, C., & Papastathopoulos, A. (2023). Quiet quitting: Relationship with other concepts and implications. International Journal of Contemporary Hospitality Management, 1–16. https://doi.org/10.1108/IJCHM-11-2022-1362
Haryanto, B., Suprapti, A. R., Taufik, A., & Fenitra, R. M. (2022). Moderating role of transformational leadership in the relationship between work conflict and employee performance. Cogent Business & Management, 9(1). https://doi.org/10.1080/23311975.2022.2105578
Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organizational context. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103–128. https://doi.org/10.1146/annurev-orgpsych032117-104640
Jehn, K. A., & Mannix, E. A. (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44(2), 238–251. https://doi.org/10.5465/3069453
Johnson, T. A., Roberts, L., & Smith, M. (2021). Workplace conflict, job stress, and employee disengagement: A moderating model. Journal of Organizational Behavior, 42(3), 589–602.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.2307/256287
Lee, J., Kwon, H., & Lee, S. (2020). The effect of work conflict on job withdrawal behavior: The moderating role of job stress. International Journal of Human Resource Management, 31(7), 1029–1045.
Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: Recent research and its implications for psychiatry. World Psychiatry, 15(2), 103-111. https://doi.org/10.1002/wps.20311
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422.
Park, H., & Kim, Y. (2019). The mediating role of job stress in the relationship between work conflict and employee commitment. Journal of Business Research, 104, 251-263.
Smith, P., & Brown, J. (2021). The relationship between work conflict, job stress, and quiet quitting behavior in organizations. European Journal of Work and Organizational Psychology, 30(4), 512-525.
Xueyun, Z., et al. (2023). Modelling the significance of organizational conditions on quiet quitting intention among Gen Z workforce. Scientific Reports, 13(1), 15438. https://doi.org/10.1038/s41598-023-42591-3
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Anak Agung Gede Marta Pratama, Nyoman Sri Subawa

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Education Management and Social Science (DIJEMSS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Education Management and Social Science (DIJEMSS).









































