Analysis of Employee Job Satisfaction at Aesthetic Clinic PL
DOI:
https://doi.org/10.38035/dijemss.v6i5.4672Keywords:
Compensation, Family Oriented Relationship, Job Satisfaction, Promotion, Safe Haven From Supervisor, Transparent Communication With Finance, Worklife BalanceAbstract
The beauty industry is currently experiencing very rapid growth, driven by various factors such as increased awareness of self-care, technologicay developments, and product innovation. This purpose of this study to determine the factors that influence of job satisfaction at the PL Esthetic Clinic in increasing employee job satisfaction. This research uses a qualitative approach with a case study approach which is a research strategy focusing on-in depth exploration of one or several case in a real-life context. Researchers conduct semi-structured interviews and also direct observation in the field. Based on the results and discussion of research related to the analysis of employee job satisfaction at the PL Aesthetic Clinic, it can be concluded that a family-oriented relationship creates a collaborative and supportive work atmosphere, which increases motivation and morale. In addition, work-life balance gives empolyees the opportunity to manage stress and fulfill responsibilies outside of work, so they full more satisfied at work. Promotion also contributes to job satisfaction, as employees feel valued and have opportunities grow and advanced within the company. Safe haven from supervisors, characterized by good communication and support, further strengthens the sense of satisfaction. Low and inadequate compensation can result in dissatisfaction among employees, especially if they feel their efforts and contributions are not finacially rewarded. In addition, transparent communication with finance can create uncertainty and mistrust among employees, which in turn can lower job satisfaction levels.
References
Abate, H. K., & Mekonnen, C. K. (2021). Job satisfaction and associated factors among health care professionals working in public health facilities in ethiopia: A systematic review. Journal of Multidisciplinary Healthcare, 14, 821–830. https://doi.org/10.2147/JMDH.S300118
Albu, O. B., & Flyverbom, M. (2019). Organizational transparency: Conceptualizations, conditions, and consequences. Business & Society, 58(2), 268–297.
Alrawahi, S., Sellgren, S. F., Altouby, S., Alwahaibi, N., & Brommels, M. (2020). The application of Herzberg’s two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals. Heliyon, 6(9).
Asaari, M., Desa, N. M., & Subramaniam, L. (2019). Influence of salary, promotion, and recognition toward work motivation among government trade agency employees. International Journal of Business and Management, 14(4), 48–59.
Basofi, M. B., & Fatmawati, I. (2023). Perlindungan Hukum Terhadap Pekerja Di Indonesia Berdasarkan Undang-Undang Cipta Kerja. Professional: Jurnal Komunikasi Dan Administrasi Publik, 10(1), 77–86.
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Denzin, N. K., & Lincoln, Y. S. (2011). The Sage handbook of qualitative research. sage.
Dorta-Afonso, D., Romero-Domínguez, L., & Benítez-Núñez, C. (2023). It’s worth it! High performance work systems for employee job satisfaction: The mediational role of burnout. International Journal of Hospitality Management, 108, 103364.
Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.
Esterina, M., Kusuma, P. J., & Saputra, I. J. (2023). Work Stress: The Effect of Psychological Capital and Quality of Work Life of Sales Employees. Jurnal Sains Dan Teknologi, 5(1), 75–78.
Gomm, R., Hammersley, M., & Foster, P. (2000). Case study and generalization. Case Study Method, 98–115.
Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219–247.
Gragnano, A., Simbula, S., & Miglioretti, M. (2020). Work–life balance: weighing the importance of work–family and work–health balance. International Journal of Environmental Research and Public Health, 17(3), 907.
Halawani, L. A., Halawani, M. A., & Beyari, G. M. (2021). Job satisfaction among Saudi healthcare workers and its impact on the quality of health services. Journal of Family Medicine and Primary Care, 10(5), 1873–1881.
Hasibuan, M. S. P. (2016). Manajemen sumber daya manusia. Bumi aksara.
Ivancevich, J. M. (1976). Effects of goal setting on performance and job satisfaction. Journal of Applied Psychology, 61(5), 605.
Janicijevic, I., Seke, K., Djokovic, A., & Filipovic, T. (2013). Healthcare workers satisfaction and patient satisfaction–where is the linkage? Hippokratia, 17(2), 157.
Kitsios, F., & Kamariotou, M. (2021). Job satisfaction behind motivation: An empirical study in public health workers. Heliyon, 7(4).
Kolo, E. S. (2018). Job satisfaction among healthcare workers in a tertiary center in kano, Northwestern Nigeria. Nigerian Journal of Basic and Clinical Sciences, 15(1), 87–91.
Mahaputra, M. R., Maharani, A., & Mahaputra, M. R. (2023). Hubungan pengakuan dan rekan kerja terhadap kepuasan kerja (Studi literature review). Jurnal Pengabdian Masyarakat Dan Penelitian Terapan, 1(1), 1–7.
Mahathir, M., Matondang, A. R., & Wibowo, R. P. (2020). The influence of financial and non-financial compensation on the work motivation of harvest workers in PT. Rizky Fajar Adi Putra. International Journal of Research and Review (Ijrrjournal. Com), 7(1), 1.
Martin, E. D., Eginli, A., & Munavalli, G. S. (2023). Developing relationships with patients, staff, and industry in dermatology. Clinics in Dermatology, 41(2), 262–267.
Merriam, S. B. (1988). Case study research in education: A qualitative approach. Jossey-Bass.
Olaniyan, J. O., Adetunji, K. M., & Adetunji, A. A. (2023). Factors affecting job satisfaction among nurses working in Ondo state. Future Business Journal, 9(1), 87.
Oludayo, A. O., & Omonijo, D. O. (2020). Work-life balance: The relevance of social support. Academy of Strategic Management Journal, 19(3), 1–10.
Patton, M. Q. (1990). Qualitative Evaluation and Research Methods. Sage Publications.
Pebria, R., & Syaebani, M. I. (2023). Praktik Manajemen Sdm, Working Atmosphere, Kepuasan Kerja Dan Intention To Stay Pada Tenaga Kesehatan Di Klinik Kecantikan. Jurnal Ilmiah Ekonomi Dan Bisnis, 20(2), 220–229.
Riyadi, A., Lotte, L. N. A., & Hamas, R. W. (2024). New Market Penetration Strategy: Expanding Beauty Products To Global Markets. International Journal of Economic Literature, 2(4), 1215–1224.
Robbins, S. P., & Judge, T. (2009). Organizational behavior. Pearson South Africa.
Sarwono, J. (2006). Metode penelitian kuantitatif dan kualitatif. Graha ilmu.
Stake, R. E. (2005). Qualitative case studies.
Suparman, S. E. (2022). Pembangunan Ketenagakerjaan: Teori, Konsep, Model, dan Studi Empiris. Publica Indonesia Utama.
Tamene, A., Tediso, D., & Gebretsadik, A. (2023). Level of job satisfaction and associated factors among rural health extension workers in Hadiya Zone, Southern Ethiopia. BMC Health Services Research, 23(1), 258.
Theorell, T., Ahlberg-Hulten, G., Sigala, F., Perski, A., Soderholm, M., Kallner, A., & Eneroth, P. (1990). A psychosocial and biomedical comparison between men in six contrasting service occupations. Work & Stress, 4(1), 51–63.
Widodo, R. S., & Wening, N. (2024). Systematic Literature Review: The Influence of Compensation on Employee Performance in Beauty Clinics in Indonesia. Journal of World Science, 3(5), 530–540.
Yehya, A., Sankaranarayanan, A., Alkhal, A., Al Naemi, H., Almeer, N., Khan, A., & Ghuloum, S. (2020). Job satisfaction and stress among healthcare workers in public hospitals in Qatar. Archives of Environmental & Occupational Health, 75(1), 10–17.
Yin, R. K. (2015). Qualitative research from start to finish. Guilford publications.
Yukl, G. (2006). Leadership in Organizations, 9/e. Pearson Education India.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Winda Chandra, Jacob Donald Tan

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Education Management and Social Science (DIJEMSS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Education Management and Social Science (DIJEMSS).









































