The Influence of Quality Management System and Training on Employee Performance at PT X

Authors

  • Rosmawati Rosmawati Sekolah Tinggi Ilmu Ekonomi STAN IM, Bandung, Indonesia
  • Hariandy Hasbi Sekolah Tinggi Ilmu Ekonomi STAN IM, Bandung, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v7i3.5983

Keywords:

Quality Management System, Training, Employee Performance

Abstract

The study entitled The Effect of Quality Management Systems and Training on Employee Performance at PT X highlights the importance of improving the quality of human resources through the implementation of effective quality management systems and training programs to support employee performance. The purpose of this study is to examine the effect of quality management systems and training, both partially and simultaneously, on employee performance at PT X. The research method used is a quantitative approach with a survey technique involving 98 respondents. The data collection instrument is a Likert scale questionnaire, which is then analysed using simple and multiple linear regression. The results of the study indicate that the quality management system has a positive and significant effect on employee performance. Similarly, training has a positive and significant effect on employee performance. Furthermore, these two variables together have a positive and significant effect on employee performance. These findings confirm that the implementation of a good quality management system and effective training programs are important factors in improving employee performance at PT X.

References

Abukhader, S. M., & Onbaşıoğlu, C. (2021). The impact of training on employee performance within total quality management practices. Uncertain Supply Chain Management, 9(3), 641–650. https://doi.org/10.5267/j.uscm.2021.6.010

Ahmed, U., Kura, K. M., Umrani, W. A., & Pahi, M. H. (2021). Empirical examination of employee training and employee performance. Journal of Management Development, 40(2), 129–148. https://doi.org/10.1108/JMD-10-2019-0435

Elshaer, I. A., & Augustyn, M. M. (2016). Direct and indirect effects of TQM on service quality and customer satisfaction. International Journal of Hospitality Management, 51, 45–59. https://doi.org/10.1016/j.ijhm.2015.09.008

García, J. L., Maldonado, A. A., Martínez, J. C., & Alvarado, A. (2019). Implementation of quality management and its effect on organizational performance. Sustainability,11(3), 730. https://doi.org/10.3390/su11030730

Irfan, M., Hassan, M., & Hameed, W. U. (2025). Total quality management and sustainable performance: Evidence from emerging industries. Discover Sustainability, 5(1), 12–22. https://doi.org/10.1007/s43621-025-01734-4

Jehanzeb, K., & Bashir, N. A. (2013). Training and development program and its benefits to employee and organization. International Journal of Business and Management, 8(12), 79–90. https://doi.org/10.5539/ijbm.v8n12p79

Khan, M., Hussain, M., & Ali, R. (2020). The role of leadership in ISO 9001:2015 implementation and performance improvement. Total Quality Management & Business Excellence, 31(15–16), 1–18. https://doi.org/10.1080/14783363.2020.1812271

Amaruddin, H., Faturrohman, & Wardhani, M. K. (2022). Sistem Manajemen Mutu ISO 9001:2015 terhadap kinerja operasional melalui budaya kualitas dan perilaku produktif karyawan. MASTER: Jurnal Manajemen Strategik Kewirausahaan, 2(1), 29–38. https://journal.lppmpelitabangsa.id/index.php/master/article/view/292

Bradiaswara, T., & Isfahani, M. N. (2024). Analisis penerapan sistem manajemen mutu ISO 9001:2015 terhadap kinerja karyawan konstruksi. Jurnal Teknik Sipil dan Arsitektur, 23(1), 49–57. https://jurnalftspjayabaya.ac.id/index.php/jsa/article/view/170

Ismaini, R., & Gunawan, H. (2019). Implikasi penerapan sistem manajemen mutu terhadap kinerja karyawan dan budaya organisasi. Journal of Applied Accounting and Taxation, 4(1), 44–48. https://jurnal.polibatam.ac.id/index.php/JAAT/article/view/1165

Maulana, F., Sularso, R. A., & Titisari, P. (2022). Pengaruh knowledge sharing dalam penerapan sistem manajemen mutu ISO 9001 terhadap kinerja karyawan. Jurnal Manajemen dan Kewirausahaan. https://jurnal.unmer.ac.id/index.php/jmdk/article/view/2045

Semuel, H., & Zulkarnain, J. (2012). Pengaruh sistem manajemen mutu ISO terhadap kinerja karyawan melalui budaya kualitas perusahaan. Jurnal Manajemen dan Kewirausahaan, 13(2), 162–176. https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18332

Susanto, E. (2023). Penerapan klausul sumber daya manusia dalam ISO 9001:2015 dan pengaruhnya terhadap kinerja karyawan. Economicus: Jurnal Ekonomi dan Bisnis, 17(1). https://jurnal.pertiwi.ac.id/index.php/economicus/article/view/148

Obeidat, B. Y., Al-Suradi, M. M., Masa’deh, R., & Tarhini, A. (2016). The impact of knowledge management, TQM, and organizational excellence on organizational performance. Management Science Letters, 6(6), 409–422. https://doi.org/10.5267/j.msl.2016.5.003

Psomas, E. L., & Jaca, C. (2016). The impact of ISO 9001 effectiveness on the performance of service companies. International Journal of Quality & Reliability Management, 33(3), 380–398. https://doi.org/10.1108/IJQRM-03-2014-0024

Tang, X. (2017). The relationship between training, TQM implementation, and employee performance. International Journal of Productivity and Performance Management, 66(6), 831–847. https://doi.org/10.1108/IJPPM-08-2015-0116

Gunawan, I. F., & Hartono, A. (2022). Pengaruh pelatihan dan budaya organisasional terhadap kinerja karyawan yang dimediasi oleh kepuasan kerja pada karyawan PT Amanah Bersama Berkah. Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen, 1(4), 47–63. Retrieved from https://journal.uii.ac.id/selma/article/view/25399 Jurnal Universitas Islam Indonesia

Hartini, L. D., & Rahmawati, N. I. (2020). Pengaruh standarisasi ISO 9001:2008 dan budaya organisasi terhadap kinerja karyawan pada PT Sumberdaya Dian Mandiri. Jurnal Ekobis: Ekonomi Bisnis & Manajemen, 8(1), 40–54. https://doi.org/10.37932/j.e.v8i1.18 E-Journal UTMJ

Ismaini, R., & Gunawan, H. (2019). Implikasi penerapan sistem manajemen mutu terhadap kinerja karyawan dan budaya organisasi. Journal of Applied Accounting and Taxation, 4(1), 44–48. https://doi.org/10.30871/jaat.v4i1.1165 Jurnal Politeknik Negeri Batam+1

Maulana, F., Sularso, R. A., & Titisari, P. (2021). Analisis pengaruh knowledge sharing dalam penerapan sistem manajemen mutu ISO 9001:2008 terhadap kinerja inovasi dan kinerja karyawan. Jurnal Manajemen dan Kewirausahaan, 6(1). https://doi.org/10.26905/jmdk.v6i1.2045 Jurnal Unmer

Pusfitalisya, L. N. W. (2020). Pengaruh implementasi sistem manajemen mutu ISO 9001:2008 terhadap budaya organisasi dan kinerja manajerial. Jurnal Ecodemica, 4(1). https://doi.org/10.31294/jeco.v4i1.7710 E-Journal BSI

Saleh, M. Y., & Azimi, H. (2025). Impact of training & development (T&D) on employee’s performance & productivity (P&P). International Journal of Multidisciplinary Approach Research and Science, 3(01), 365–376. https://doi.org/10.59653/ijmars.v3i01.1476 Riset Press+1

Lasmini, N. P., Djatola, H. R., & Akasse, H. (2023). Pengaruh kompetensi sumber daya manusia dan motivasi terhadap efektivitas guru SMK Negeri 2 Palu. Jurnal Katalogis, 11(1), 12–20. https://jurnal.unismuhpalu.ac.id/index.php/JKS/article/view/651

Fitria, I., Wijayanti, A., Santoso, D., Romadon, R., & Kraugusteeliana, E. (2023). The role of management information systems in human resource competency development. Jurnal Manajemen dan Prosesor Bisnis, 5(2), 112–120. https://jurnal.polgan.ac.id/index.php/jmp/article/view/12764

Musafah, A., & Nurfuadi. (2025). Pelatihan dan pengembangan sumber daya manusia sebagai strategi peningkatan kualitas tenaga kerja. Jurnal Perisai, 9(1), 45–54. https://jurnal.serambimekkah.ac.id/index.php/perisai/article/view/2741

Nugraha, J. (2018). Implementasi sistem manajemen mutu berbasis ISO 9001:2008 (Studi pada Fakultas Ekonomi Universitas Negeri Surabaya). Jurnal Akuntabilitas Manajemen Pendidikan, 6(2), 129–138. https://journal.uny.ac.id/index.php/jamp/article/view/18925

Silitonga, L., Brasit, N., & Munizu, M. (2022). The influence of ISO 9001:2015 quality management system implementation on employee performance (study at PT. Semen Tonasa). Hasanuddin Journal of Applied Business and Entrepreneurship, 5(3).

Palalangan, A. R., Thioritz, S., & Kalangi, H. T. (2024). Pengaruh penerapan Sistem Manajemen Mutu ISO 9001:2015 terhadap kinerja karyawan (studi kasus: proyek pembangunan Bendungan Pamukkulu Paket 2 Takalar Sulawesi Selatan). Jurnal MeDia Teknik Sipil, 2(1).

Syahdan, S. A., Mujennah, & Artinah, B. (2021). Impact of ISO 9001 Quality Management System Implementation on Organizational Quality Culture and Employee Performance. International Journal of Trends in Accounting Research, 2(2), 176–183.

Hartini, L. D., & Rahmawati, N. I. (2018). Pengaruh standarisasi ISO 9001:2008 dan budaya organisasi terhadap kinerja karyawan pada PT. Sumberdaya Dian Mandiri. Jurnal Ekobis: Ekonomi Bisnis & Manajemen, 8(1).

Susanto, H. (2023). Pengaruh Manajemen Mutu ISO 9001:2015 terhadap Kinerja PT Cosmo Makmur Indonesia: Klausul 7 Manajemen SDM. Jurnal Economicus, 15(1).

Bradiaswara, A., & Isfahani, A. H. (2024). Pengaruh Implementasi ISO 9001:2015 terhadap Kinerja Karyawan dan Kinerja Operasional Perusahaan. Industrial Engineering Online Journal, 13(1), 1–12 .https://doi.org/10.9744/jti.13.1.1-12

Latifah, N. (2022). Pengaruh Pelatihan dan Pengembangan SDM terhadap Kinerja Karyawan pada Industri Manufaktur. Jurnal Manajemen Mutu & Organisasi, 7(2), 101–113.

Sari, P. A., & Utama, I. W. M. (2021). Pengaruh Pelatihan, Pengembangan Karier, dan Kompetensi terhadap Kinerja Karyawan Hotel Berbintang. Jurnal Manajemen dan Bisnis, 18(2), 220–233. https://doi.org/10.24843/MAB.2021.v18.i02.p04

Silitonga, R. R., Brasit, N., & Munizu, M. (2022). Pengaruh Implementasi ISO 9001:2015 terhadap Kinerja Karyawan dan Kepuasan Pelanggan. Hasanuddin Journal of Applied Business and Entrepreneurship, 5(3), 45–58.

Susanto, Y. (2023). Implementasi Kebijakan Mutu sebagai Strategi Peningkatan Kinerja Karyawan. Jurnal Ilmu Administrasi dan Kebijakan Publik, 10(1), 55–68.

Wicaksono, A., & Komariah, A. (2020). Pengaruh Pelatihan dan Kompetensi Kerja terhadap Kinerja Karyawan di Perusahaan Manufaktur. Jurnal Ekonomi, Manajemen, dan Bisnis, 8(1), 72–84.

Downloads

Published

2026-02-09

How to Cite

Rosmawati, R., & Hasbi, H. (2026). The Influence of Quality Management System and Training on Employee Performance at PT X. Dinasti International Journal of Education Management and Social Science, 7(3), 2619–2632. https://doi.org/10.38035/dijemss.v7i3.5983

Issue

Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (February - March 2026)

Section

Articles

License

Copyright (c) 2026 Rosmawati Rosmawati, Hariandy Hasbi

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish their manuscripts in this journal agree to the following conditions:

  1. The copyright on each article belongs to the author(s).
  2. The author acknowledges that the Dinasti International Journal of Education Management and Social Science (DIJEMSS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
  3. Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Education Management and Social Science (DIJEMSS).

Most read articles by the same author(s)