The Role of Product Quality, Brand Trust, and KPOP Idol Brand Ambassador in Encouraging Purchase Loyalty

Authors

  • C. Catur Widayati Universitas Mercu Buana, Indonesia
  • Kahla'a Salsabiil Universitas Mercu Buana, Indonesia
  • Hendra Wiyanto Universitas Tarumanagara, Indonesia
  • Purnamawati Helen Widjaja Universitas Tarumanagara, Indonesia
  • Herlina Budiono Universitas Tarumanagara, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v6i2.3592

Keywords:

Brand Image, Product Quality, K-pop Idol Brand Ambassador, Consumer Satisfaction, Generation Z

Abstract

This study aims to examine and analyze the effects of Product Quality, Brand Trust, and K-pop Idol Brand Ambassadors on the repurchase decisions of Scarlett Whitening products among Generation Z in DKI Jakarta. The research focuses on Generation Z consumers who have purchased and used Scarlett Whitening products. A total of 200 respondents were selected using a purposive sampling method. The study employs a quantitative approach, with data collected through surveys. The data were analyzed using the Structural Equation Model (SEM) with SmartPLS software version 3.0. The findings indicate that Product Quality has a positive and significant effect on Purchase Satisfaction and Repurchase Decisions. Brand Trust has a positive but insignificant effect on Purchase Satisfaction, but it shows a positive and significant effect on Repurchase Decisions. Additionally, K-pop Idol Brand Ambassadors positively and significantly influence both Purchase Satisfaction and Repurchase Decisions.

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Published

2024-12-12

How to Cite

Catur Widayati, C., Salsabiil, K. ., Wiyanto, H., Helen Widjaja, P., & Budiono, H. (2024). The Role of Product Quality, Brand Trust, and KPOP Idol Brand Ambassador in Encouraging Purchase Loyalty. Dinasti International Journal of Education Management And Social Science, 6(2), 977–987. https://doi.org/10.38035/dijemss.v6i2.3592

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