Logistics Service Quality, Logistics Cost, and Customs Clearance on Delivery Service Loyalty in the Indonesian Holtikura Industry


  • Nofrisel Institut Transportasi dan Logistik Trisakti, Cipinang Besar Selatan, Jakarta, Indonesia
  • Tiya Gusti Karina Institut Transportasi dan Logistik Trisakti, Cipinang Besar Selatan, Jakarta, Indonesia
  • Siti Maemunah Institut Transportasi dan Logistik Trisakti
  • Sri Raharjo Institut Transportasi dan Logistik Trisakti, Cipinang Besar Selatan, Jakarta, Indonesia
  • Euis Saribanon Institut Transportasi dan Logistik Trisakti, Cipinang Besar Selatan, Jakarta, Indonesia




Quality of Logistics Services, Logistics Costs, Custom Clearance, Horticultural Companies, Satisfaction With Shipping Service Loyalty


Abstract: Horticultural companies in Indonesia have links with shipping service companies. Relationships to support vegetable production activities that will be marketed to various places. Problems often experienced by horticultural companies are delays in delivery to the destination, price of goods, quality of logistics services, logistics costs, custom clearance, satisfaction of horticultural companies, and loyalty of delivery services. This research method is a quantitative method with data processing using the Structural Equation Modeling (SEM) method, namely Partial Least Square (PLS)-SEM. The research results of the Logistic Service Quality, Logistic Cost and Custom Clearance variables have a direct effect on Horticultural Company Satisfaction. Logistic Service Quality and Custom Clearance have a positive influence on delivery service loyalty, while Logistic Cost and Horticultural Company Satisfaction do not have a positive influence on delivery service loyalty.  It is hoped that further research will not only focus on Indonesia but can be developed to developing or developed countries.


Keyword: quality of logistics services, logistics costs, custom clearance, horticultural companies, satisfaction with shipping service loyalty


Arfan, M. M., & Ardi, R. (2021). Selection and Evaluation Criteria of Third-Party Logistics (3PL) with Agility Factor. Proceedings of the 4th Asia Pacific Conference on …. https://doi.org/10.1145/3468013.3468334

Asghar, F., Shamim, N., Farooque, U., Sheikh, H., & Aqeel, R. (2020). Telogen effluvium: a review of the literature. In Cureus. cureus.com. https://www.cureus.com/articles/32514-telogen-effluvium-a-review-of-the-literature

Ashfaq, M. (2020). Effect of Green Logistics on Sustainability Performance in Malaysia Manufacturing Companies. In International Journal of Psychosocial Rehabilitation (Vol. 24, Issue 1, pp. 784–792). researchgate.net. https://doi.org/10.37200/ijpr/v24i1/pr200183

Chan, S. W., Tiwari, S. T. S., Ahmad, M. F., Zaman, I., & Sia, W. L. (2018). Green procurement practices and barriers in furniture manufacturing companies. In International Journal of Supply Chain Management (Vol. 7, Issue 6, pp. 431–438). academia.edu. https://www.academia.edu/download/59917914/Green_Procurement_Practices20190702-53367-hxchp9.pdf

Diphayana, W. (2018). Perdagangan internasional. books.google.com. https://books.google.com/books?hl=en&lr=&id=NJvFDwAAQBAJ&oi=fnd&pg=PR5&dq=holtikura+industry+logistic+custom+clearence+delivery&ots=uxx88rNyWY&sig=8YJiKHFKM_vyB1NeLdCsihXOFQU

Erdogan, S., Adedoyin, F. F., Bekun, F. V, & ... (2020). Testing the transport-induced environmental Kuznets curve hypothesis: The role of air and railway transport. In Journal of Air Transport …. Elsevier. https://www.sciencedirect.com/science/article/pii/S0969699720305184

Firmansyah, M. A., & Maemunah, S. (2021). Lean Management and Green Supply Chain Management Implementation on the Manufacturing and Logistics Industry at an Indonesia. Business and Entrepreneurial Review, 21(1), 11–22. https://doi.org/10.25105/ber.v21i1.9141

Hair, J. F. (2008). Joseph F. Hair, A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2022.

Hakim, M. L. (2024). Merancang Startup Agroindustri: Tahapan Industrialisasi UKM dari Nol. books.google.com. https://books.google.com/books?hl=en&lr=&id=AcX3EAAAQBAJ&oi=fnd&pg=PA5&dq=holtikura+industry+logistic+custom+clearence+delivery&ots=x8jLhJjIsB&sig=7LonLx9i-hrYNGYqIWTdrkZeNfE

Hallock, S., Thai, V., & Peszynski, K. (2019). Enablers of logistics cluster benefits: An exploratory study. In … Transport …. australasiantransportresearchforum …. https://australasiantransportresearchforum.org.au/wp-content/uploads/2022/03/ATRF2019_resubmission_36.pdf

Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention. European Journal of Marketing, 37(11/12), 1762–1800. https://doi.org/10.1108/03090560310495456

Holguín-Veras, J., Kalahasthi, L., Campbell, S., & ... (2021). Freight mode choice: Results from a nationwide qualitative and quantitative research effort. Transportation Research …. https://www.sciencedirect.com/science/article/pii/S0965856420307874

Karatas-Cetin, C. (2021). Port and logistics chains: changes in organizational effectiveness. … Logistics: A Guide to Contemporary Shipping …. https://books.google.com/books?hl=en&lr=&id=cjNREAAAQBAJ&oi=fnd&pg=PA396&dq=freight+forwarding+performance+agility+logistic+customer+loyalty&ots=cPqnzX1Fa8&sig=ROtEqioC2Fo3x9RM8on8rC75rGc

Kimitei, E., Chepkwony, J., Lagat, C., & ... (2019). Influence of Valence of Logistic Information Integration Capability on Firm Performance in Kenya. In Journal of Logistics …. researchgate.net. https://www.researchgate.net/profile/Edwin-Kimitei/publication/338885310_Influence_of_Valence_of_Logistic_Information_Integration_Capability_on_Firm_Performance_in_Kenya/links/5e31440992851c7f7f08d455/Influence-of-Valence-of-Logistic-Information-Integrati

Kurtaliqi, F., Lancelot Miltgen, C., Viglia, G., & Pantin-Sohier, G. (2024). Using advanced mixed methods approaches: Combining PLS-SEM and qualitative studies. Journal of Business Research, 172(November 2023). https://doi.org/10.1016/j.jbusres.2023.114464

Lamarre, E., Smaje, K., & Zemmel, R. (2023). Rewired: the McKinsey guide to outcompeting in the age of digital and AI. books.google.com. https://books.google.com/books?hl=en&lr=&id=DjDFEAAAQBAJ&oi=fnd&pg=PA1&dq=digital+logistic+strategi++agile++performance+supply+chain&ots=YHyhKAZ1Nl&sig=svQ--OFG8hFFTI0Aw_vVtvncWDA

Maemunah, S. (2019). the Effect of Corporate Reputation and Sustainable Innovation Strategy on Business Performance in Automotive Companies. Business and Entrepreneurial Review, 18(1), 65–74. https://doi.org/10.25105/ber.v18i1.5305

Maemunah, S., & Cuaca, H. (2021). Influence of epidemic COVID–19 on business strategy, information technology and supply chain agility to firm performance in medical device industry. Linguistics and Culture Review, 5, 661–669. https://doi.org/10.37028/lingcure.v5nS1.1452

Maemunah, S., Indrayanto Baka, J., Najoan, D., & Setyawati, A. (2021). Shipping Safety in Tanjung Pinang, the Singapore Strait, Riau Islands, Indonesia. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), 08(03), 247–257. https://journal.itltrisakti.ac.id/index.php/jmtranslog

Maemunah, S., & Permana, L. B. (2023). Online Order Delivery On Customer Satisfaction. 177–182.

Maemunah, S., & Susanto, P. H. (2019). The effect of attitude and purchasing of millennials consumers towards brand love in sports wear brands. International Journal of Advanced Science and Technology, 29(5), 515–523.

Maemunah, S., & Syakbani, B. (2021). Strategic Logistics on Halal Products. Valid: Jurnal Ilmiah, 18(2), 128–135. https://doi.org/10.53512/valid.v18i2.177

MALAYSIA-INDONESIA, T. (2016). ASEAN COMMUNITY. Governance In Southeast …. https://books.google.com/books?hl=en&lr=&id=kCBsDwAAQBAJ&oi=fnd&pg=PA40&dq=holtikura+industry+logistic+custom+clearence+delivery&ots=ktJ8CXCH1p&sig=jJlZNWQHU4q_t-yKw_5ZJAUJ2b0

Meshram, A., Choudhary, P., & Velaga, N. R. (2020). Assessing and Modelling Perceived Safety and Comfort of Women during Ridesharing. Transportation Research Procedia, 48, 2852–2869. https://doi.org/10.1016/j.trpro.2020.08.233

Monios, J., & Bergqvist, R. (2017). Intermodal Freight Transport and Logistics. In Intermodal Freight Transport and Logistics. books.google.com. https://doi.org/10.1201/9781315177762

Poulsen, T., & Lema, R. (2017). Is the supply chain ready for the green transformation? The case of offshore wind logistics. In Renewable and Sustainable Energy Reviews (Vol. 73, pp. 758–771). Elsevier. https://doi.org/10.1016/j.rser.2017.01.181

Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Partial Least Squares Structural Equation Modeling. In Handbook of Market Research (26(1), pp. 1–40).

Siti Maemunah. (2020). Create A Customer Loyalty in The Traavel Sector. Business and Entrepreneurial Review, 20.

Siti Maemunah, & Puguh Hadi Susanto. (2020). The Effect of Attitude and Purchasing of Millennials Consumers Towards Brand Love in Sports Wear Brands. Science and Engineering Research Support Society, 29(05), 515–523.

Sugiono, A., Masykuroh, E., & ... (2023). Developing model of logistics capability, supply chain policy on logistics integration and competitive advantage of SMEs. Uncertain Supply …. http://m.growingscience.com/beta/uscm/6138-developing-model-of-logistics-capability-supply-chain-policy-on-logistics-integration-and-competitive-advantage-of-smes.html

Syahputra, M. (2020). Penegakan Hukum Atas Larangan Dan Pembatasan Impor Tekstil Dan Produk Tekstil Oleh Pejabat Bea Dan Cukai Di Sumatera Utara. repositori.uma.ac.id. https://repositori.uma.ac.id/handle/123456789/15539

Tanasale, C. C., Saputro, S. E., Solikin, S., Saptana, S., Febriyanti, F., & Maemunah, S. (2023). Customers Satisfaction of Port Services Hunimua Central Maluku. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), 10(2), 177. https://doi.org/10.54324/j.mtl.v10i2.1070

Tsai, W. H., Chang, Y. C., Lin, S. J., Chen, H. C., & Chu, P. Y. (2014). A green approach to the weight reduction of aircraft cabins. Journal of Air Transport Management, 40, 65–77. https://doi.org/10.1016/j.jairtraman.2014.06.004

Vergueiro, M. P. M. (2021). A Hybrid approach for Wholesale Fulfilment Strategy in the Fashion Industry. search.proquest.com. https://search.proquest.com/openview/bedb4ed2e9e35b5840965b90be1f7597/1?pq-origsite=gscholar&cbl=2026366&diss=y


Yulianto, A. A., & Menza, F. A. (2024). Development of Seternak, Marketplace Application for Production Facilities and Livestock Products. Proceedings of the International …. https://books.google.com/books?hl=en&lr=&id=hjrtEAAAQBAJ&oi=fnd&pg=PA56&dq=digital+logistic+strategi++agile++performance+supply+chain&ots=p8DtgRastJ&sig=qghTc-TTy5yCaPuM4JovoFWqSrQ

Yuliartini, I. M. S., Kartini, I. L., & ... (2020). Improving Durian Fruit Production Through Cultivation Technology in Farmer Groups in Yeh Sumbul Village, Jembrana. … 2019: Proceedings of the …. https://books.google.com/books?hl=en&lr=&id=0GwqEAAAQBAJ&oi=fnd&pg=PA168&dq=holtikura+service+quality&ots=s0W1QO-W-Y&sig=hdp01Ry875p4TUsEszwTAmPa3GY

Zhang, M., Pratap, S., Huang, G. Q., & ... (2017). Optimal collaborative transportation service trading in B2B e-commerce logistics. International Journal of …. https://doi.org/10.1080/00207543.2017.1322731



How to Cite

Nofrisel, Tiya Gusti Karina, Siti Maemunah, Sri Raharjo, & Euis Saribanon. (2024). Logistics Service Quality, Logistics Cost, and Customs Clearance on Delivery Service Loyalty in the Indonesian Holtikura Industry . Dinasti International Journal of Education Management And Social Science, 5(5), 1076–1090. https://doi.org/10.31933/dijemss.v5i5.2742