The Influence of Order Complexity and Logistics System Capability on Task-Technology Fit and Fulfillment Center Logistics System Capability: A Study on E-Commerce Fulfillment Centers

Authors

  • Dani Ramdani University of Logistics and International Business, Bandung, Indonesia
  • Agus Purnomo University of Logistics and International Business, Bandung, Indonesia
  • Erna Mulyati University of Logistics and International Business, Bandung, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v6i6.4859

Keywords:

Order Complexity, Logistics Capability, Task-Technology Fit, Fulfillment Center

Abstract

This study explores how the complexity of customer orders and the strength of logistics systems impact service quality in E-Commerce fulfillment centers, using the Task-Technology Fit (TTF) model as a framework. The research focuses on E-Commerce companies in the Jabodetabek area, gathering data from 200 employees through a quantitative method using SEM-PLS. Results show that while complex orders can improve the alignment between tasks and technology, they may reduce logistics system effectiveness. However, strong logistics capabilities enhance both TTF and service quality. The study highlights TTF as a key factor linking logistics performance to service outcomes. These findings offer both theoretical insights into the TTF model and practical guidance for E-Commerce businesses aiming to improve service efficiency by better aligning technology, logistics, and task demands.

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Published

2025-08-18

How to Cite

Ramdani, D., Purnomo, A., & Mulyati, E. (2025). The Influence of Order Complexity and Logistics System Capability on Task-Technology Fit and Fulfillment Center Logistics System Capability: A Study on E-Commerce Fulfillment Centers. Dinasti International Journal of Education Management and Social Science, 6(6), 4611–4622. https://doi.org/10.38035/dijemss.v6i6.4859

Issue

Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (August - September 2025)

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Copyright (c) 2025 Dani Ramdani, Agus Purnomo, Erna Mulyati

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