THE INFLUENCE OF LEADERSHIP BEHAVIOR AND LEADERSHIP COMMUNICATION ON EMPLOYEE PERFORMANCE, MEDIATED BY EMPLOYEE ENGAGEMENT
DOI:
https://doi.org/10.31933/dijemss.v3i4.1178Keywords:
Leadership Behavior, Organizational Communication, Employee Engagement, Employee PerformanceAbstract
This research analyzes the phenomena that occur to the decrease in employee performance result. To achieve the company's vision in its development requires employees who provide the best performance and contribute to building the company. This research aims to analyze the effect of leadership behavior and leadership communication on employee performance mediated by employee engagement at the Customer Relations and Administration Division of PT XYZ. This research uses a quantitative approach. The population in this research as many as 83 employees with the sampling technique used is a saturated sample so that all populations are used as respondents. The data analysis method used Structural Equation Model-Partial Least Square (SEM-PLS). The results of research show that leadership behavior has a positive but not significant effect on employee performance, as well as on employee engagement. Employeee engagement does not mediate leadership behavior on employee performance. Leadership communication has a positive and significant effect on employee engagement, but has no significant effect on employee performance. Employee engagement has a positive and significant effect on employee performance, and succeeded in fully mediating leadership communication on employee performance.
References
Abdullah, M. (2014). Manajemen dan Evaluasi Kinerja Karyawan. Penerbit Aswaja Pressindo. Yogyakarta.
Agustiani, R. Amanda. (2017). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior Yang Dimediasi Oleh Employee Engagement Pada Karyawan di Beberapa Fakultas Universitas Trisakti Jakarta, Journal Management dan Pemasaran Jasa. 7 (1).
Armstrong, M. (2012). Armstrong's Handbook of Management and Leadership: Developing Effective People Skills for Better Leadership and Management. Kogan Page Publishers. London.
Assefa, T. Tensay and Manjit Singh. (2020). The nexus between HRM, employee engagement and organizational performance of federal public service organizations in Ethiopia. Journal Management, ISSN: 2405-8440. https://doi.org/10.1016/j.heliyon.2020.e04094.
Clampitt, P.G. (2017). Communication for Managerial Effectiveness: Challenges, Strategies, Solutions, Sixth Edition. Sage. United State of America.
Darmawanty, Fiqa., Prihatin L., Arlina N.L., (2018). The Influence of Leadership Behavior, Communication and Work Motivation on The Employees’ Performance at Kopertis Religion I In the North of Sumatera. International Journal Schientific & Technology Research, 7(5). ISSN 2277-8616.
Dessler, Garry. (2015). Manajemen Sumber Daya Manusia. Salemba Empat, Jakarta.
Drajat, D. Y., Maulyan, F. F., (2020). Pengaruh Budaya Organisasi dan Kepemimpinan Terhadap Employee Engagement PT. Insutri Telekomunikasi Indonesia (Persero). Juneal Sain Manajemen, 2(1), 72-84, e-ISSN:2685-6972.
Geralt, F.E., Rosalina A.M.K., Jantje L.S., (2020). Pengaruh Gaya Kepemimpinan Dan Komunikasi Terhadap Kinerja Karyawan PT Bringin Karya Sejahtera. Jurnal Economic Managament Bussiness and Accounting, 2 (2), ISSN 2303-1174.
Ghozali, Imam., (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS). Universitas Diponegoro, Samarang.
Hair, Jr et.al. (2010). Multivariate Data Analysis (7th ed). United States: Pearson
Harrison, E.B., Judith M. (2014). Leadership Communication: How Leaders Communicate and How Communication Lead in Today’s Global Enterprise. Exeter Premedia Services Private Ltd. Chennai India.
Hasibuan, S.P. (2017). Manajemen Sumber Daya Manusia. Bumi Aksara, Edisi Revisi. Jakarta.
Juliana. (2017). Pengaruh Komunikasi Organisasi dan Budaya Organisasi Terhadap Kinerja Karyawan Pada PT Bank OCBC NISP, Tbk Pematangsiantar. Jurnal Manajemen MAKER, 2 (1). ISSN: 2502- 4434.
Kurniawan, A. Wildan. (2018). Pengaruh Komunikasi Organisasi Terhadap
Kinerja Pegawai. Jurnal Komunikasi Hasil Pemikiran dan Penelitian, ISSN: 2461-0836.
Lutfi, M., & Siswanto. (2018). A Transformational Leadership and It’s Implication on Employee Performance through Organizational Culture and Motivation. Jurnal Bisnis dan Manajemen, 2(2), 192-200. ISSN 2549-3604 (Online), ISSN 2549-6972.
Luthans, F. (2014). Organizational Behavior, 12th Edition. McGraw Hill International. New York.
Mangkunegara, A. P. (2013). Manajemen Sumber Daya Manusia. PT Remaja Rosdakarya. Bandung.
Maramis, Enrico. (2018). Kepemimpinan, Budaya Organisasi, dan Motivasi Pengaruhnya Terhadap Kinerja Karyawan Pada PT Bank Tabungan Negara (PERSERO) Cab Manado. Jurnal Economic Managament Bussiness and Accounting, 1 (4). ISSN 2303-1174.
Marceline, Cindy., Demak C.Y.S., Claudia L., Albert. (2021). Pengaruh Komunikasi, Kepemimpinan Dan Insentif Terhadap Kinerja Karyawan Pada PT Jaya Anugrah Sukses Abadi. Jurnal of Economic, Bunisess and Accounting, 4 (2), e-ISSN: 2597-5234.
Muchran, B.L. Muchriana M., Muchriady. M. (2017). The Influence of Leader Communication Skills on Employee Performance and Motivation as a Moderating Variable in the Tourism Industry. Journal of Culture, Society and Development, 36. ISSN 2422-8400.
Pace Wayne. R., & Don Faules F. (2015). Komunikasi Organisasi: Strategi Meningkatkan Kinerja Perusahaan. Deddy Mulyana (Editor). PT Remaja Rosdakarya. Bandung.
Panjaitan, M. (2017). Pengaruh Gaya Kepemimpinan Dan Komunikasi Terhadap Kinerja Karyawan Pada PT Putri Megah Asri Indah Medan. Jurnal Ilmiah Methonomi, 3(1).
Putri, M. D., & Soedarsono, D. K. (2017). Pengaruh Kepemimpinan Transpormasional dan Employee Engagement Terhdadap Kinerja Karyawan Direktorat Solution Operation Telkomsigma. Journal Management, 4(3), 2541. ISSN 2355-9357.
Puspa, Deisya Monika, & Ella Jauvani Sagala. (2018). Pengaruh Employee Engagement dan Komitmen Karyawan Terhadap Kinerja Karyawan Bank Generasi Y (Studi pada Bank BRI Kabupaten Wonosobo). Jurnal Manajemen, 15 (2).
Riono, S.B., M. Syaifulloh, Suci N.U. (2020). Pengaruh Komunikasi Organisasi, Budaya Organisasi, Dan Komitmen Organisasi Terhadap Kinerja Pegawai Di Rumah Sakit Dr. Soeselo Kabupaten Tegal. Jurnal Syntax Idea, 2 (4), 138-147. ISSN: 2684-6853, E-ISSN: 2684-883X.
Robertus, G., & Ahyar Y. (2016). Pengaruh Perilaku Kepemimpinan Transfomasional, Motivasi Kerja, dan Budaya Organisasi Terhadap Kinerja Karyawan. Jurnal Management, 5 (3), ISSN (Online): 2337-3814.
Romadona, M.R., & Sigit S. (2020). Communication of Organizations in Organizations Change’s Phenomenon in Research and Development Institution, Jurnal Pekommas, 5 (1). DOI:10.30818/jpkm.2020.2050110.
Sekaran, U., dan Bougie, R. (2016). Research Methods for Business: A Skill Building Approach. John Wiley and Sons. West Sussex.
Sugiyono. (2016). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Alfabeta. Bandung.
Tamarindang, B., Listbeth M, Merinda P. (2017). Pengaruh Gaya Kepemimpinan, Motivasi dan Disiplin Kerja Terhadap Kinerja Karyawan di Bank BNI Cabang Manado. Jurnal Economic Managament Bussiness and Accounting, 5 (2). ISSN 2303-1174.
Utami, I.W., & Widi N. (2017). Pengaruh Kepemimpinan Dan Komunikasi Terhadap Kinerja Pegawai Kantor Kecamatan Gatak. Jurnal Gentiaras Manajemen dan Akuntansi. ISSN 0215 – 3092.
Veithzal, Rivai Zainal. (2014). Kepemimpinan dan Perilaku Organisasi, Raja Grafindo Persada, Jakarta.
Wibowo. (2017). Manajemen Kinerja. Edisi Kelima. PT Raja Grafindo Persada. Depok, Jawa Barat.
Yukl, Gary A. (2013). Leadership in Organizations. 8th edition. Pearson Education, Inc. New Jersey. Veithzal, Rivai Zainal. (2014). Leadership and Organizational Behavior, Raja Grafindo Persada, Jakarta.
Wibowo. (2017). Work management. Fifth Edition. PT Raja Grafindo Persada. Depok, West Java.
Yukl, Gary A. (2013). Leadership in Organizations. 8th edition. Pearson Education, Inc. New Jersey.
Agustiani, R. Amanda. (2017). Pengaruh Employee Communication Terhadap Organizational Citizenship Behavior Yang Dimediasi Oleh Employee Engagement Pada Karyawan di Beberapa Fakultas Universitas Trisakti Jakarta, Journal Management dan Pemasaran Jasa. 7 (1).
Armstrong, M. (2012). Armstrong's Handbook of Management and Leadership: Developing Effective People Skills for Better Leadership and Management. Kogan Page Publishers. London.
Assefa, T. Tensay and Manjit Singh. (2020). The nexus between HRM, employee engagement and organizational performance of federal public service organizations in Ethiopia. Journal Management, ISSN: 2405-8440. https://doi.org/10.1016/j.heliyon.2020.e04094.
Clampitt, P.G. (2017). Communication for Managerial Effectiveness: Challenges, Strategies, Solutions, Sixth Edition. Sage. United State of America.
Darmawanty, Fiqa., Prihatin L., Arlina N.L., (2018). The Influence of Leadership Behavior, Communication and Work Motivation on The Employees’ Performance at Kopertis Religion I In the North of Sumatera. International Journal Schientific & Technology Research, 7(5). ISSN 2277-8616.
Dessler, Garry. (2015). Manajemen Sumber Daya Manusia. Salemba Empat, Jakarta.
Drajat, D. Y., Maulyan, F. F., (2020). Pengaruh Budaya Organisasi dan Kepemimpinan Terhadap Employee Engagement PT. Insutri Telekomunikasi Indonesia (Persero). Juneal Sain Manajemen, 2(1), 72-84, e-ISSN:2685-6972.
Geralt, F.E., Rosalina A.M.K., Jantje L.S., (2020). Pengaruh Gaya Kepemimpinan Dan Komunikasi Terhadap Kinerja Karyawan PT Bringin Karya Sejahtera. Jurnal Economic Managament Bussiness and Accounting, 2 (2), ISSN 2303-1174.
Ghozali, Imam., (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS). Universitas Diponegoro, Samarang.
Hair, Jr et.al. (2010). Multivariate Data Analysis (7th ed). United States: Pearson
Harrison, E.B., Judith M. (2014). Leadership Communication: How Leaders Communicate and How Communication Lead in Today’s Global Enterprise. Exeter Premedia Services Private Ltd. Chennai India.
Hasibuan, S.P. (2017). Manajemen Sumber Daya Manusia. Bumi Aksara, Edisi Revisi. Jakarta.
Juliana. (2017). Pengaruh Komunikasi Organisasi dan Budaya Organisasi Terhadap Kinerja Karyawan Pada PT Bank OCBC NISP, Tbk Pematangsiantar. Jurnal Manajemen MAKER, 2 (1). ISSN: 2502- 4434.
Kurniawan, A. Wildan. (2018). Pengaruh Komunikasi Organisasi Terhadap
Kinerja Pegawai. Jurnal Komunikasi Hasil Pemikiran dan Penelitian, ISSN: 2461-0836.
Lutfi, M., & Siswanto. (2018). A Transformational Leadership and It’s Implication on Employee Performance through Organizational Culture and Motivation. Jurnal Bisnis dan Manajemen, 2(2), 192-200. ISSN 2549-3604 (Online), ISSN 2549-6972.
Luthans, F. (2014). Organizational Behavior, 12th Edition. McGraw Hill International. New York.
Mangkunegara, A. P. (2013). Manajemen Sumber Daya Manusia. PT Remaja Rosdakarya. Bandung.
Maramis, Enrico. (2018). Kepemimpinan, Budaya Organisasi, dan Motivasi Pengaruhnya Terhadap Kinerja Karyawan Pada PT Bank Tabungan Negara (PERSERO) Cab Manado. Jurnal Economic Managament Bussiness and Accounting, 1 (4). ISSN 2303-1174.
Marceline, Cindy., Demak C.Y.S., Claudia L., Albert. (2021). Pengaruh Komunikasi, Kepemimpinan Dan Insentif Terhadap Kinerja Karyawan Pada PT Jaya Anugrah Sukses Abadi. Jurnal of Economic, Bunisess and Accounting, 4 (2), e-ISSN: 2597-5234.
Muchran, B.L. Muchriana M., Muchriady. M. (2017). The Influence of Leader Communication Skills on Employee Performance and Motivation as a Moderating Variable in the Tourism Industry. Journal of Culture, Society and Development, 36. ISSN 2422-8400.
Pace Wayne. R., & Don Faules F. (2015). Komunikasi Organisasi: Strategi Meningkatkan Kinerja Perusahaan. Deddy Mulyana (Editor). PT Remaja Rosdakarya. Bandung.
Panjaitan, M. (2017). Pengaruh Gaya Kepemimpinan Dan Komunikasi Terhadap Kinerja Karyawan Pada PT Putri Megah Asri Indah Medan. Jurnal Ilmiah Methonomi, 3(1).
Putri, M. D., & Soedarsono, D. K. (2017). Pengaruh Kepemimpinan Transpormasional dan Employee Engagement Terhdadap Kinerja Karyawan Direktorat Solution Operation Telkomsigma. Journal Management, 4(3), 2541. ISSN 2355-9357.
Puspa, Deisya Monika, & Ella Jauvani Sagala. (2018). Pengaruh Employee Engagement dan Komitmen Karyawan Terhadap Kinerja Karyawan Bank Generasi Y (Studi pada Bank BRI Kabupaten Wonosobo). Jurnal Manajemen, 15 (2).
Riono, S.B., M. Syaifulloh, Suci N.U. (2020). Pengaruh Komunikasi Organisasi, Budaya Organisasi, Dan Komitmen Organisasi Terhadap Kinerja Pegawai Di Rumah Sakit Dr. Soeselo Kabupaten Tegal. Jurnal Syntax Idea, 2 (4), 138-147. ISSN: 2684-6853, E-ISSN: 2684-883X.
Robertus, G., & Ahyar Y. (2016). Pengaruh Perilaku Kepemimpinan Transfomasional, Motivasi Kerja, dan Budaya Organisasi Terhadap Kinerja Karyawan. Jurnal Management, 5 (3), ISSN (Online): 2337-3814.
Romadona, M.R., & Sigit S. (2020). Communication of Organizations in Organizations Change’s Phenomenon in Research and Development Institution, Jurnal Pekommas, 5 (1). DOI:10.30818/jpkm.2020.2050110.
Sekaran, U., dan Bougie, R. (2016). Research Methods for Business: A Skill Building Approach. John Wiley and Sons. West Sussex.
Sugiyono. (2016). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Alfabeta. Bandung.
Tamarindang, B., Listbeth M, Merinda P. (2017). Pengaruh Gaya Kepemimpinan, Motivasi dan Disiplin Kerja Terhadap Kinerja Karyawan di Bank BNI Cabang Manado. Jurnal Economic Managament Bussiness and Accounting, 5 (2). ISSN 2303-1174.
Utami, I.W., & Widi N. (2017). Pengaruh Kepemimpinan Dan Komunikasi Terhadap Kinerja Pegawai Kantor Kecamatan Gatak. Jurnal Gentiaras Manajemen dan Akuntansi. ISSN 0215 – 3092.
Veithzal, Rivai Zainal. (2014). Kepemimpinan dan Perilaku Organisasi, Raja Grafindo Persada, Jakarta.
Wibowo. (2017). Manajemen Kinerja. Edisi Kelima. PT Raja Grafindo Persada. Depok, Jawa Barat.
Yukl, Gary A. (2013). Leadership in Organizations. 8th edition. Pearson Education, Inc. New Jersey. Veithzal, Rivai Zainal. (2014). Leadership and Organizational Behavior, Raja Grafindo Persada, Jakarta.
Wibowo. (2017). Work management. Fifth Edition. PT Raja Grafindo Persada. Depok, West Java.
Yukl, Gary A. (2013). Leadership in Organizations. 8th edition. Pearson Education, Inc. New Jersey.
Downloads
Published
2022-04-12
How to Cite
Hexaratih Bassar, L., & Singmin Johanes Lo. (2022). THE INFLUENCE OF LEADERSHIP BEHAVIOR AND LEADERSHIP COMMUNICATION ON EMPLOYEE PERFORMANCE, MEDIATED BY EMPLOYEE ENGAGEMENT. Dinasti International Journal of Education Management And Social Science, 3(4), 516–533. https://doi.org/10.31933/dijemss.v3i4.1178
Issue
Section
Articles
License
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Education Management and Social Science (DIJEMSS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Education Management and Social Science (DIJEMSS).
