Designing Debt Payment Standard Operating Procedures in the SMEs Retail Industry Using Business Process Modeling and Notation (BPMN): A Case Study of a Retailer in East Java, Indonesia
DOI:
https://doi.org/10.38035/dijefa.v2i4.992Keywords:
SME, Standard Operating Pocedure, Business Process Modeling Notation, Expenditure Cycle, Debt PaymentAbstract
The application of standard operating procedures on the micro, small, and medium enterprise retail industry was critical since this type of enterprise employs the majority of national workforces and has become the most significant sector in Indonesia's economic growth. The purpose of this study was to investigate the business process and develop standard operating procedures for the debt payment process at one of the representative retailers in East Java Province, Indonesia, PO Dolopo Grosir. This study was part of a descriptive and qualitative study. Interviews and observations were also used to obtain data. According to the research, the development of a business process diagram would be the standard operating procedure during the debt payment process. Business Process Modeling develops this SOP creation activity further by adding several related artifacts such as data and business rules. The business process model modeled with BPMN can be used by parties who understand technical matters to be translated into information system needs.
References
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Taufiq, A. R. (2019). Penerapan Standar Operasional Prosedur (Sop) Dan Akuntabilitas Kinerja Rumah Sakit. Profita: Komunikasi Ilmiah dan Perpajakan, 12(1), 56-66.
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Antaranews.com. (2019). Mendag: Industri Ritel Miliki Peran Penting dalam Pertumbuhan Ekonomi. [Online] Available: Mendag: Industri ritel miliki peran penting dalam pertumbuhan ekonomi - ANTARA News [Desember 26, 2019].
Asmoro, E. T., Brojas, M. R., & Rere, L. R. (2020). Pemodelan Proses Bisnis Studi Kasus Magister Teknologi Informasi Kampus Xyz Menggunakan Business Process Model and Notation (BPMN). Prosiding SeNTIK, 4(1), 203-208.
Atmoko, T. (2012). Standar Operasional Prosedur (SOP) dan Akuntabilitas Kinerja Instansi Pemerintah. Skripsi Unpad. Jakarta.
Barbosa, C. M., Mauro, M. F. Z., Cristóvão, S. A. B., & Mangione, J. A. (2011). The importance of standard operating procedures (SOPs) for clinical research centers.
Cardiff University (2009). Standard operating procedure for the use or storage of human tissue for the purposes of research or education.
Creswell, John W. Research Design (Pendekatan Kualitatif, Kuantitatif, dan Mixed). Yogyakarta: Pustaka Pelajar.
DeSain, C. (1991). Standard Operating Procedures and Data-Collection Forms. BioPharm. 1991;4(10):22-29.
Fatimah, E. N. (2015). Strategi Pintar Menyusun SOP. Peneribit: Pustaka Baru Press. Yogyakarta.
Frank, D. (2010). How to write SOPs that help increase consistency and improve performance quality in Standard Operating Procedures: A Writing Guide. Cleaning & Maintainance Management.
Gough, J., & Hamrell, M. (2009). Standard operating procedures (SOPs): Why companies must have them, and why they need them. Drug Information Journal, 43(1), 69-74.
Hamidin, D., & Maniah. (2017). Analisis dan Perancangan Sistem Informasi: Pembahasan Secara Praktis dengan Contoh. Yogyakarta: Deepublish.
Hamrell MR, Wagman BR. (2021). Standard operating procedures in clinical research: a beginner’s guide. Qua/ Assur). 2001:5:93-97.
Hollmann, S., Frohme, M., Endrullat, C., Kremer, A., D’Elia, D., Regierer, B., ... & Cost Action CA15110. (2020). Ten simple rules on how to write a standard operating procedure.
ICH Expert Working Group. (1996). ICH harmonised tripartite guideline: guideline for good clinical practice E6 (R1). Geneva: ICH.
Jain, S. K. (2008). Standard operating procedures (SOP)-Back Bone of Pharmaceutical Industries. Pharma info. net Available at: http://www. pharmain?fo. net/reviews/standard-operating-procedures-sop-back-bone-pharmaceutical-indus?tries.
Liansyah, S. A. (2018). Analisis Kinerja Berbasis Standar Operating Procedures (SOP) Pada BMT Artha Jaya Pasar Babelan Bekasi (Bachelor's thesis, Fakultas Ilmu Dakwah dan Ilmu Komunikasi Universitas Islam Negeri Syarif Hidayatullah Jakarta).
Manghani, K. (2011). Quality assurance: Importance of systems and standard operating procedures. Perspectives in clinical research, 2(1), 34.
Marriott, J., Purdie, H., Crossley, J., & Beard, J. D. (2011). Evaluation of procedure-based assessment for assessing trainees' skills in the operating theatre. Journal of British Surgery, 98(3), 450-457.
Moreno-Villanueva, M., Capri, M., Breusing, N., Siepelmeyer, A., Sevini, F., Ghezzo, A., ... & Bürkle, A. (2015). MARK-AGE standard operating procedures (SOPs): A successful effort. Mechanisms of ageing and development, 151, 18-25.
P, Jinkyun. (2009). Complexity of proceduralized tasks (pp. 13-21). Springer London.
Perdanakusuma, A. R., Rachmadi, A., Muhammad, M. G., Ramadhan, D. R., & Ubaidillah, I. M. (2020). Pemodelan Proses Bisnis Pelayanan Aduan Publik pada Dinas Komunikasi dan Informatika Kabupaten Mojokerto dengan Menggunakan Business Process Model Notation (BPMN). JURNAL TECNOSCIENZA, 5(1), 137-156.
Republika.co.id. (2017, 5 Mei). Peran Ritel dalam Perekonomian Nasional Makin Besar. [Online] Available: Peran Ritel dalam Perekonomian Nasional Makin Besar | Republika Online [Desember 26, 2020]
Sarfiah, S. N., Atmaja, H. E., & Verawati, D. M. (2019). UMKM sebagai pilar membangun ekonomi bangsa. Jurnal REP (Riset Ekonomi Pembangunan), 4(2), 137-146.
Sari, S. K., & Asniar, A. (2015). Analisis dan Pemodelan Proses Bisnis Prosedur Pelaksanaan Proyek Akhir sebagai Alat Bantu Identifikasi Kebutuhan Sistem. Jurnal Infotel, 7(2), 143-152.
Sugiyono, P. D. (2017). Metode Penelitian Bisnis: Pendekatan Kuantitatif, Kualitatif, Kombinasi, dan R&D. Penerbit CV. Alfabeta: Bandung.
Syukur, F. (2012). Manajemen Sumber Daya Manusia Pendidikan. Semarang: Pustaka Rizki Putra.
Tambunan, R. M. (2013). Standard Operating Procedures (SOP), Jakarta: Maiestas Publishing.
Taufiq, A. R. (2019). Penerapan Standar Operasional Prosedur (Sop) Dan Akuntabilitas Kinerja Rumah Sakit. Profita: Komunikasi Ilmiah dan Perpajakan, 12(1), 56-66.
Wagiu, E. B. (2018). Pemodelan Proses Bisnis dengan BPMN (Studi Kasus: Departemen Procurement Universitas Advent Indonesia). TeIKa, 8(2), 39-44.
Widiastuti, I. (2013). Mudahnya Usaha Kuliner yang Kian Populer. Jakarta: Pustaka Baru Press.
Wirawan. (2009). Evaluasi Kinerja Sumber Daya Manusia Teori Aplikasi dan Penelitian. Jakarta. Penerbit: Salemba Empat.
Yudhanto, Yudho. (2017). Pengantar BPMN (Business Process Modeling Notation). [online] Available: Materi IlmuKomputer.Com. [October 13, 2021]
Yunitarini, R. (2016). Pemodelan Proses Bisnis Akademik Teknik Informatika Universitas Trunojoyo Dengan Business Process Modelling Notation (BPMN). Jurnal Simantec, 5(2).
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