Impact of Business Process Digitalization, Work Flexibility, and Family Support on Employee Performance (Case Study in West Sumatra and the Riau Islands)

Authors

  • Emmi Br Ginting Indonesia Open University
  • Dr. Meirani Harsasi Indonesia Open University
  • Arie Wibowo Khurniawan Indonesia Open University
  • Sri Yusriani Universiti Sains Malaysia

DOI:

https://doi.org/10.38035/dijefa.v5i5.3507

Keywords:

Business Process Digitalization, Work Flexibility, Family Support, Work-Life Balance, Employee Performance

Abstract

Abstract: This study aims to analyze the impact of business process digitalization, work flexibility, and family support on employee performance, with work-life balance as an intervening variable at the Regional Office of the Directorate General of State Assets (DJKN) in Riau, West Sumatra, and the Riau Islands. The research employs a quantitative causal method and descriptive statistical analysis. Data were collected through a questionnaire distributed to 177 respondents, who are civil servants within the DJKN Regional Office in the specified regions. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The findings reveal that business process digitalization has a positive and significant direct effect on performance and work-life balance, but it does not significantly influence performance through work-life balance as an intervening variable. Work flexibility positively and significantly affects performance directly, as well as work-life balance, and also has a significant positive impact on performance through work-life balance. Family support has a positive and significant direct effect on performance and work-life balance, but it does not significantly influence performance through work-life balance as an intervening variable.

Keywords: Business Process Digitalization, Work Flexibility, Family Support, Work-Life Balance, Employee Performance

Author Biographies

Emmi Br Ginting , Indonesia Open University

Emmi Br Ginting, S.E., is a graduate student in the Master of Management program at Indonesia Open University (Universitas Terbuka) and a civil servant at the Ministry of Finance. After completing her secondary education at SMUN 1 Tigapanah, she earned a Bachelor's degree in Accounting from St. Thomas Catholic University in Medan (2001-2005). Currently, she is in the process of defending her thesis in the Master of Management program at Universitas Terbuka. She has contributed several scientific papers to both national and international conferences.

Dr. Meirani Harsasi, Indonesia Open University

Dr. Meirani Harsasi is a senior lecturer at Universitas Terbuka, Indonesia. She earned her Master’s degree in Management from Universitas Gadjah Mada, Indonesia, in 2007, and completed her doctoral program at Bogor Agricultural University, Indonesia, in 2020. Her academic interests include management, human resource management, distance education, and e-learning.

Her scholarly work has been published in leading journals indexed by Sinta and Scopus. As an expert in management, she served as the primary advisor for this research, consistently guiding Emmi Br Ginting through each stage of her master's thesis. Dr. Meirani also has several journal articles published in international indexes and has contributed to both national and international conference proceedings. In addition to her teaching and research roles, she is the Dean of the Faculty of Economics and Business at Universitas Terbuka, Tangerang Selatan, Indonesia, and is actively involved in mentoring students as they pursue their studies and complete their final projects in the form of scientific papers. https://orcid.org/0000-0003-1910-0290

[email protected]

 

Arie Wibowo Khurniawan, Indonesia Open University

Dr. Arie Wibowo Khurniawan, S.Si, M.Ak is a senior lecturer in the Master's Program in Management at the Open University of Indonesia since 2021. His scholarly works have been published in leading journals indexed by Sinta and Scopus. As an expert in human resource management, he serves as the second supervisor for this research and consistently provides guidance to Emmi Br Ginting throughout the stages of her thesis research for her master’s program. https://orcid.org/0000-0002-2737-9562

 [email protected]

Sri Yusriani, Universiti Sains Malaysia

Sri Yusriani is a postgraduate student and assistant lecturer in the Postgraduate Studies program at the Indonesian Open University, specializing in Communication Science and Human Resources Management. She successfully defended her master's thesis in January 2024 as the top alumna and is currently beginning her PhD research program at USM, Malaysia.
Professionally, she has excelled in supply chain management and the HRM division at FK Distribution Denmark and has also contributed to ICRC Denmark. Known for her skills in writing and public speaking, Yusriani has received many awards and has actively mentored more than 80 authors in scientific writing, demonstrating her commitment to sharing knowledge and serving the community. She is also a leader of student and alumni organizations.
Yusriani's educational background includes completing high school at SMU YKPP 1 Komperta Plaju Palembang in 2001, studying Geography at Padang State University, and Arabic Language Education at the Indonesian Education University from 2002 to 2005. She also pursued foreign language studies, studying Polish at Jagiellonian University in Krakow from 2010 to 2012. Sri Yusriani has been recognized as the best moderator and presenter at several international conferences and has served as a reviewer for multiple journals. Since 2022, she has been attending the Danish language school 'Sprogskoler' in Billund, Denmark.
Outside of her professional and academic career, Yusriani has been recognized for her achievements in English speech and Islamic short story writing competitions in Indonesia. Along with her research colleagues, she won second place in the master's thesis competition at the 14th IEOM (International Conference on Industrial Engineering and Operations Management) in Dubai, UAE, in February 2024, third-best paper at the 6th ISBEST 2023, Best Moderator at ICBEM 2023, and was awarded Best Presenter at ISC-BEAM UNJ in June 2024. Additionally, she won the Best Paper award in the Digital Muslim Review Islamic Studies Journal at UIN Banten in 2024, and her team received the Best Paper award in HRM at Telkom University SCBTII in July 2024 in Bandung. Yusriani won best paper in Doctoral Dissertation Awards and Master Thesis Awards in Asia Pasific IEOM, Tokyo in September 2024 with her research partners, Dr. Shine Pintor Siolemba Patiro and Dr. Muji Gunarto. In September 2024 'till March 2025, She also has been selected to join WESEP training course program provided by EU ErasmusPlus Project in Luxembourg. 

Orcid https://orcid.org/0009-0000-8576-1949

https://www.researchgate.net/profile/Sri-Yusriani

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2024-11-20

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Br Ginting , E., Harsasi, M., Khurniawan, A. W., & Yusriani, S. (2024). Impact of Business Process Digitalization, Work Flexibility, and Family Support on Employee Performance (Case Study in West Sumatra and the Riau Islands). Dinasti International Journal of Economics, Finance &Amp; Accounting, 5(5), 4992–5007. https://doi.org/10.38035/dijefa.v5i5.3507

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Vol. 5 No. 5 (2024): Dinasti International Journal of Economics, Finance & Accounting (November - December 2024)

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