The Effect of Digital Transaction Effectiveness, Financial Inclusion and Customer Satisfaction on Company Profits
DOI:
https://doi.org/10.38035/dijefa.v4i3.1966Keywords:
Corporate Profits , Digital Transactions , Financial Inclusion and Customer SatisfactionAbstract
Literature Review Article Effects of Digital Transaction Effectiveness, Financial Inclusion and Customer Satisfaction on Corporate Profits is a scientific article in the field of Financial Management which aims to analyze and synthesize the effect of each variable on research research originating from research or journals that are already in the media online such as Mendeley, Google Scholar, and several other websites. The literature that has been reviewed will be further studied to obtain research gaps and research novelties are found. This review article has 3 discussion results, namely; 1) Digital Transactions affect Company Profits 2) Financial Inclusion affects Company Profits ; and 3) Customer Satisfaction affects Company Profits.
References
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Dorfleitner, G., Hornuf, L., Schmitt, M. & Weber, M. (2016). The FinTech Market in Germany. Final Report October
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Febrianti,Siti (2022)Factors influencing profit growth at Conventional Commercial Banks listed on the IDX for the 2018-2020 period, Scientific Journal of Accounting and Finance
Harapan, B. (2019). The Effect of Production Costs and Selling Prices on Sales Profits at PT Shimano Batam. Journal of Financial and Business Accounting
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Hartawan, Dedy (2017) The Influence of Internet Banking on Customer Satisfaction (Case Study on Customers of Bank Rakyat Indonesia Syariah Palembang Branch) I Economic
Juliana and Sulardi. 2009. The Benefits of Financial Ratios in Predicting Profit Changes in Manufacturing Companies, Journal of Business and Management.
Putu Ayuni et al (2017), Effect of Fee-Based Income and E-Banking Transactions on Profit Changes at PT. Bali Regional Development Bank, Scientific Journal of Accounting & Business
Jefry Tarantang, et al (2019) The Development of Digital Payment Systems in the Era of the Industrial Revolution 4.0 in, Al Qardh Journal
Kasmir (2015) Analysis of Financial Statements. Edition One. Jakarta: PT RajaGrafindo Persada.
Leyshon, A., & Thrift, N. (1995). Geographies of Financial Exclusion: Financial Abandonment in Britain and the United States. Transactions of the Institute of British Geographers New Series, 20, 312-341
Parasuraman,(1988) Valarie A. Zethaml, and Leonard L. Berry, SERVQUAL:A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality,journal of Retailing
Philip Kotler. (2010), Marketing Management Edition thirteen Macpro
Putra, FD (2019). The Effect of Sales Volume and Necklace Production Costs on Profits at Hidayah Shop Kuta-Badung. Undiksha Journal of Economic Education
Silalahi, et al (2022), The Impact of Using QRIS on Consumer Satisfaction as a Transaction Tool, Ulil Albab: Multidisciplinary Scientific Journal
RN Septiani. (2020). The Influence of Financial Literacy and Financial Inclusion on MSME Performance in Sidoarjo, Udayana University E-Journal of Management.
Yasinta Maulida, et al. (2021). The Effect of the E-Money Payment System in the Digital Age in the Middle of the Covid-19 Outbreak: A Case Study in the Society of Semarang, Journal of Accounting and Tax.
Utoyo.(2022), Digital Banking Ecosystem: How is Bank BRI Digitizing? Dayaqarsa
Conny (2014). Service Quality, Brand Image and Its Effect on Customer Satisfaction and Loyalty of Savings Customers (Study on Taplus BNI Customers, Manado Branch).
Dorfleitner, G., Hornuf, L., Schmitt, M. & Weber, M. (2016). The FinTech Market in Germany. Final Report October
Eka Dasra, et al (2021), Financial Literacy, Financial Inclusion and Generation Z Investment Interest in Greater Jakarta, Journal of Management and Organization (JMO)
Ibn, 2023, Get to know Digital Transactions, Types and Benefits for Business, https://accurate.id/ekonomi-keuangan accurate
EN Anisyah. (2021). The effect of financial literacy, financial inclusion and financial technology on the financial behavior of MSMEs in Sekupang District, ejournal.unikama.ac.id
Faridhal, et al (2016), Analysis of Non-Cash Payment Transactions via E-wallet: Perspectives from the Modification of the Unified Theory of Acceptance and Use of Technology 2 Model.
Febrianti,Siti (2022)Factors influencing profit growth at Conventional Commercial Banks listed on the IDX for the 2018-2020 period, Scientific Journal of Accounting and Finance
Harapan, B. (2019). The Effect of Production Costs and Selling Prices on Sales Profits at PT Shimano Batam. Journal of Financial and Business Accounting
Freedman, RS Introduction to Financial Technology. United States of America: Elsevier Science Publishing Co Inc.
Hartawan, Dedy (2017) The Influence of Internet Banking on Customer Satisfaction (Case Study on Customers of Bank Rakyat Indonesia Syariah Palembang Branch) I Economic
Juliana and Sulardi. 2009. The Benefits of Financial Ratios in Predicting Profit Changes in Manufacturing Companies, Journal of Business and Management.
Putu Ayuni et al (2017), Effect of Fee-Based Income and E-Banking Transactions on Profit Changes at PT. Bali Regional Development Bank, Scientific Journal of Accounting & Business
Jefry Tarantang, et al (2019) The Development of Digital Payment Systems in the Era of the Industrial Revolution 4.0 in, Al Qardh Journal
Kasmir (2015) Analysis of Financial Statements. Edition One. Jakarta: PT RajaGrafindo Persada.
Leyshon, A., & Thrift, N. (1995). Geographies of Financial Exclusion: Financial Abandonment in Britain and the United States. Transactions of the Institute of British Geographers New Series, 20, 312-341
Parasuraman,(1988) Valarie A. Zethaml, and Leonard L. Berry, SERVQUAL:A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality,journal of Retailing
Philip Kotler. (2010), Marketing Management Edition thirteen Macpro
Putra, FD (2019). The Effect of Sales Volume and Necklace Production Costs on Profits at Hidayah Shop Kuta-Badung. Undiksha Journal of Economic Education
Silalahi, et al (2022), The Impact of Using QRIS on Consumer Satisfaction as a Transaction Tool, Ulil Albab: Multidisciplinary Scientific Journal
RN Septiani. (2020). The Influence of Financial Literacy and Financial Inclusion on MSME Performance in Sidoarjo, Udayana University E-Journal of Management.
Yasinta Maulida, et al. (2021). The Effect of the E-Money Payment System in the Digital Age in the Middle of the Covid-19 Outbreak: A Case Study in the Society of Semarang, Journal of Accounting and Tax.
Utoyo.(2022), Digital Banking Ecosystem: How is Bank BRI Digitizing? Dayaqarsa
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2023-07-18
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