The Impact of Transformational Leadership Style and Motivation from Within on The Quality of Public Services Through Organizational Commitment in The Social Services Department of West Tanjung Jabung District
DOI:
https://doi.org/10.38035/dijdbm.v6i5.5415Keywords:
Transformational Leadership Style, Intrinsic Motivation, Organizational Commitment, Public Service QualityAbstract
Public service quality, organizational commitment, intrinsic motivation, and transformational leadership style are all intended to be described in this study. Additionally, it seeks to ascertain and examine how Motivation from within and transformational leadership style impact the caliber of public service via organizational commitment. This study was carried out in Indonesia's Jambi Province at the West Tanjung Jabung Regency's Social Services Office. In this investigation, both primary and secondary data were employed. There were 100 responders in the sample. Sampling was done using proportional stratified random sampling. Descriptive and quantitative analysis were the methods employed for analysis. A partial least squares (PLS) method combined with path analysis was employed in the quantitative study. Software called SmartPLS 3.0 used to help process the data. According to the descriptive study, the transformational leadership style has been applied rather successfully. Staff members have been highly motivated by intrinsic motivation. At the same time, organizational dedication is rated as strong. Public service quality is likewise classified as good. According to the verification analysis's findings, organizational commitment and the caliber of public services are positively and significantly impacted by transformational leadership and intrinsic motivation. Increased organizational commitment has an impact on the quality of public services, and improvements in transformational leadership styles and Motivation from within help to support this. Additionally, it has been demonstrated that a key mediating element between the impact of leadership style and intrinsic drive on the quality of public service is organizational commitment. These findings highlight how crucial transformative leadership and employee Motivation from within are to fostering dedication and enhancing public services
References
Alamsyah, Aqil, M., & Ramli. (2024). Pengaruh Gaya Kepemimpinan Transformasional Dan Disiplin Kerja Terhadap Kualitas Pelayanan Masyarakat Pada PolresKotaMamuju. Journal of Management Branding, 1(1), 10–20,
Arikunto, Suharsimi. 2007. “Prosedur Penelitian Suatu Pendekatan Praktek, Edisi Revisi”. Rineka Cipta : Jakarta
Bass, B. . (2011). Leadership and Performance Beyond Expectations. The Free Expres.
Candra, E. (2019). Pengaruh Budaya Organisasi dan Kemampuan Sumber Daya Manusia terhadap Komitmen Organisasi dan Dampaknya terhadap Kualitas Pelayanan pada Dinas Pendapatan Pengelolaan Keuangan dan Aset (DPPKA) Kab. Kampar. Jurnal Ar-Ribhu, 2(2), 102–114.
Ghozali, I., & Latan, H. (2015). Partial Least Squares Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0, Badan Penerbit, Universitas Diponegoro Semarang.
Hair, Joseph, & Jr. (2014). Multivariate Data Analysis. Edisi 7. In Pearson Education.
Kreitner, R., & Kinicki, A. (2014). Organizational Behavior (9th ed.). Mc Graw Hill.
Moenir, H. A. . (2016). Manajemen Pelayanan Umum di Indonesia. Bumi Aksara.
Nawawi. (2010). Kepemimpinan yang Efektif. UGM Press.
Prahiawan, W., Simbolon, N., Manajemen, J., Ekonomi, F., Sultan, U., & Tirtayasa, A. (2014). Terhadap Kinerja Karyawan Pada Pt Intimas Lestari. Jurnal Ekonomi, 5(1), 35–41.
Rahmat, T. R., & Ardiansyah, I. A. (2022). Evaluasi Penerapan Total Quality Management (Tqm) Dan Komitmen Organisasi Dalam Meningkatkan Kualitas Pelayanan Pada Organisasi Publik. KarismaPro, 12(2), 32–46.
Rivai, V. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan. Jakarta?: PT Raja Grafindo Persada.
Robbins, P., & Judge, T. (2017). Organizational Behaviour. Salemba Empat.
Ruffiah, R., & Muhsin, M. (2019). Pengaruh Komunikasi Interpersonal, Pemanfaatan Teknologi Informasi, Budaya Organisasi, Dan Gaya Kepemimpinan Transformasional Terhadap Kualitas Pelayanan. Economic Education Analysis Journal, 7(3), 1163–1177.
Solichin, M. R., & Trifiyanto, K. (2020). Pengaruh Motivasi Intrinsik, Motivasi Ekstrinsik dan Komitmen Pelayanan Tenaga Kesehatan Terhadap Kualitas Pelayanan BPJS Kesehatan. Fokus Bisnis?: Media Pengkajian Manajemen Dan Akuntansi, 19(1), 19–26.
Sudirman, Osrita Hapsara, dan M. Zahari. 2020, Metodologi Penelitian Kuantitatif. Yogyakata: Magnum Pustaka Utama
Talle, A. (2016). Pengaruh Motivasi Terhadap Kualitas Pelayanan Pada Unit Layanan Pengadaan Kabupaten Mamuju Utara. Jurnal Katalogis, 4(4), 201–210,
Triyani, P. A., & Hatta, M. I. (2022). Pengaruh Gaya Kepemimpinan Transformasional terhadap Komitmen Organisasi pada Guru. Bandung Conference Series: Psychology Science, 2(1), 174–181.
Zahari, M., A Akbar, S Syaifullah. (2023). The Influence of Motivation and Work Facilities on Organizational Commitment and its Impact on the Employee Performance at Dinas Perindustrian dan Perdagangan Provinsi Jambi. Dinasti International Journal of Digital Business Management 4 (6), 1117-1125.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Idris, M. Zahari, Ali Akbar
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Digital Business Management (DIJDBM) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Digital Business Management (DIJDBM).
