The Influence of Leadership Support and Work Environment on Employee Work Morale, Which Implications for the Quality of Public Services at the Population and Civil Registration Service of West Tanjung Jabung Regency
DOI:
https://doi.org/10.38035/dijdbm.v6i5.5474Keywords:
Leadership Support, Work Environment, Work Morale, Quality of Public ServicesAbstract
This study aims to describe leadership support, work environment, work morale, and the quality of public services at the Population and Civil Registration Office of West Tanjung Jabung Regency. It also analyzes the influence of leadership support and the work environment on the quality of public services, both directly and indirectly through work morale. The study uses a quantitative approach with a survey method. The study population was 12,264 people served by the Population and Civil Registration Office of West Tanjung Jabung Regency, with a sample of 100 respondents determined using the Slovin formula. Data were collected through questionnaires and documentation, then analyzed using Structural Equation Modeling with Partial Least Square (SEM-PLS). The results showed that leadership support and the work environment had a positive and significant effect on employee work morale. Work morale was proven to play an important role as a mediating variable that strengthens the influence of leadership support and the work environment on the quality of public services. These findings confirm that the optimization of public services is not only determined by the procedural system, but also by managerial support and a conducive work environment. This research is expected to provide a practical contribution to the Population and Civil Registration Office of West Tanjung Jabung Regency in improving the quality of services, while enriching academic studies on the relationship between leadership, work environment, work enthusiasm, and the quality of public services
References
Chia, R. C. L., & Sharon, H. (2013). Leadership support and employee performance in public sector organizations. Singapore: Springer.
Disdukcapil Kabupaten Tanjung Jabung Barat. (2025). Laporan Kinerja Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tanjung Jabung Barat. Kuala Tungkal: Disdukcapil.
Dwiyanto, A. (2006). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (2002). Perceived organizational support. Journal of Applied Psychology, 87(3), 565–573.
Fatmanengsih, E., & Mansyur, A. (2022). Dukungan pimpinan dan kepuasan kerja pegawai sektor publik. Jurnal Administrasi Publik, 9(2), 112–124.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks, CA: SAGE.
Hasibuan, M. S. P. (2019). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Herzberg, F. (2003). The Motivation to Work. New Brunswick, NJ: Transaction Publishers.
Mangkunegara, A. A. A. P. (2019). Manajemen Sumber Daya Manusia Perusahaan. Bandung: Remaja Rosdakarya.
Osborne, D., & Gaebler, T. (2017). Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector. New York: Plume.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (17th ed.). New Jersey: Pearson.
Robbins, S. P., & Judge, T. A. (2019). Essentials of Organizational Behavior (14th ed.). New Jersey: Pearson.
Sedarmayanti. (2019). Manajemen Sumber Daya Manusia dan Produktivitas Kerja. Bandung: Mandar Maju.
Yukl, G. (2017). Leadership in Organizations (8th ed.). New York: Pearson.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 M. Syafruddin Nur, M. Zahari, Osrita Hapsara
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Digital Business Management (DIJDBM) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Digital Business Management (DIJDBM).
