THE ROLE OF LEADERSHIP, TEAMWORK, AND BUSINESS PROCESS IN AFFECTING THE PERFOMANCE OF ACCOUNT MANAGER AT PT. TELKOM INDONESIA IN SELLING THE VPN PRODUCTS
DOI:
https://doi.org/10.31933/dijms.v2i3.709Keywords:
Leadership, Teamwork, Business Process, Account Manager' PerformanceAbstract
This research has been purposed to discover and analyze the role of leadership, teamwork and business process on the achievement of account manager in selling the VPN products. These research methods used a quantitative approach by multiple linear regression analysis to examine the hypothesis. The research population and research sample were 85 respondents who work as Account Manager of the Manufacturing Segment, Service Business Division at PT. Telkom throughout Indonesia.The results showed if the leadership, teamwork and business process partially had a positive affect on the performance of the account manager in VPN sales. It also simultaneously affects the account manager's performance in VPN sales.
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Sharma, R. & Mani, P. (2012). Effective and Efficient Teamwork: Makes Things Happen More Than Anything Else in Organizations. International Journal of Social Science and Inter Disciplinary Research, 1(8), 154-171.
Bititci Umit, S., Ackermann, F., Ates, A., Davies, J., Garengo, P., Gibb, S., MacBryde, J., Mackay, D., Maguire, C., van der Meer, R., Shafti, F., Bourne, M. & Umit Firat, S. (2011). Managerial processes: business process that sustain performance. International Journal of Operations & Production Management, 31(8), 851—91.
Busro, M. (2018). Teori-Teori Manajemen Sumber Daya Manusia. Jakarta: Prenadameidia Group.
Edison. (2016). Manajemen Sumber Daya Manusia. Bandung : Alfabeta.
Gomes, F.C. (2013). Manajemen Sumber Daya Manusia. Yogyakarta: Andi.
Hwang, S.J., Quast, L.N., Center, B.A., Chung, C.-T.N., Hahn, H.-J. & Wohkittel, J. (2015). The impact of leadership behaviours on leaders’ perceived job performance across cultures: comparing the role of charismatic, directive, participative, and supportive leadership behaviours in the U.S. and four Confucian Asian countries. Human Resource Development International, 18(3), 259-77.
Kartono, K. (2008). Pemimpin dan Kepemimpinan. PT Raja Grafindo Persada, Jakarta.
Magal, S. R., dan Word, J. (2012). Integrated Business Process with ERP Systems. New Jersey: John Wiley & Sons.
Marpaung, M. (2014). Pengaruh Kepemimpinan Dan Team Work Terhadap Kinerja Karyawan Di Koperasi Sekjen Kemdikbud Senayan Jakarta. Jurnal Ilmiah WIDYA, 2(1), 33-40.
Maryani, A., & Hasbiansyah, O. (2011). Hubungan antara Pelatihan Model Sintagmatik dengan Sikap Mahasiswa. Prosiding SNaPP2011: Sosial, Ekonomi, dan Humaniora, 2(1), 183-194
Putri, A.R., Maison, & Darmaji. (2018). Kerjasama dan Kekompakan Siswa Dalam Pembelajaran Fisika di Kelas XII MIPA SMAN 3 Kota Jambi. Jurnal Pendidikan Fisika, 3(2), 32-40.
Rainer, R. Kelly, & Cegielski, Casey G. (2011). Introduction to Information Systems: Enabling and Transforming Business. New Jersey: John Wiley & Sons..
Santoso, N.B.A, & Riyanto, S. (2020). Commitment, and Job Satisfaction on the Contract Employees Performance of Pt Bank Rakyat Indonesia Branch Office of Jakarta Daan Mogot. International Journal of Innovative Science and Research Technology, 5(1), 561-568.
Sharma, R. & Mani, P. (2012). Effective and Efficient Teamwork: Makes Things Happen More Than Anything Else in Organizations. International Journal of Social Science and Inter Disciplinary Research, 1(8), 154-171.
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Published
2021-01-25
How to Cite
Febryandoko, F., & Mei Nur Widigdo, A. . (2021). THE ROLE OF LEADERSHIP, TEAMWORK, AND BUSINESS PROCESS IN AFFECTING THE PERFOMANCE OF ACCOUNT MANAGER AT PT. TELKOM INDONESIA IN SELLING THE VPN PRODUCTS. Dinasti International Journal of Management Science, 2(3), 484–493. https://doi.org/10.31933/dijms.v2i3.709
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