Improving The Quality of Teacher Services Through Teacher Personality Development and Organizational Justice

Authors

  • Uli Rohana Siregar Institut Nalanda, Jakarta, Indonesia
  • Andi Hermawan Universitas Pakuan, Bogor, Indonesia

DOI:

https://doi.org/10.38035/dijms.v7i3.6223

Keywords:

Quality of Teacher Service, Teacher Personality, Organizational Justice

Abstract

The quality of teacher service is an important element related to achieving national education goals and developing the whole Indonesian person. The initial survey of the quality of service of Civil Servant teachers in Senior High Schools in Bogor Regency has not achieved optimal results. Therefore, the quality of teacher service is interesting to study. This study aims to find efforts on how the quality of teacher service can be improved by examining the relationship between the quality of teacher service and the variables of teacher personality and organizational justice. The study used correlational statistical methods, and a SITOREM method analysis was conducted. The research analysis unit was Civil Servant teachers in Senior High Schools with a population of 279 and a sample of 103 teachers. The results of the study showed a positive relationship between teacher personality and the quality of teacher service, with a relationship strength of ry1 = 0.421 and there was a positive relationship between organizational justice and the quality of teacher service, with a relationship strength of ry2 = 0.297, so that the quality of teacher service can be improved through teacher personality and organizational justice. It can be concluded that to improve the quality of teacher service, one can pay attention to indicators that are not yet optimal for recommendations and determine the priority order of improvements that need to be made.

References

Akanbi, Paul. Ofeogbu Ayobami dan Eugene Onyema. (2013). “Impact of perceived Organizational Justice on Organizational Commitment of a Food and Beverage Firm in Nigeria”. International Journal of Humanities and Social Science Vol 3 NO. 14. Pp 217-218

Azizzadeh, Fariba, Khalili, Karam, Soltani Iraj. (2013). Service Quality Measurement in the Public Sector, International Journal of Economics, Finance and Management. Vol. 2 No. 1, March 2013 pp.114-154

Baines, Paul. Fill, Chris dan Page, Kelly (2011). Marketing New York Oxford University Press pp 503-505.

Belausteguigoitia, Imanol. Patlan, Juanan dan Marcedes, Maria NJ . (2007). Organizational Climates as Antecedents of Commitment, Effort and Entrepreneurial Orientation in Mexican Family and Non Family firms. Revista del Centro de Investigación. Universidad La Salle (Mex) Vol. 7 Num. 27. Ene-Jun, pp 5-24

Baldwin Susanna. (2006), Organizational Justice. Pp.1-13 Brigton Institute For Employment Studies

Colquitt, Jason. Lepine, Jeffrey A dan Wesson, Michael J. (2015). Organizational Behavior, Improving Performance and Commitment in the Workplace. pp 133 Pp 224-233,. New York McGraw Companies, Inc

Crae, Mc dan Costa Robert. (2012), Personality in Adulthood, Second Edition. A Five-Factor Theory Perspective, Edition 2, Guilford Press

Cropanzano, Bowen R dan Gilliland. (2018). The Management of Organizational Justice. Academy of Management Perspective 21 (4) 34-38.

Demirel, Yavuz dan Yucel, Ilhami. (2013). “The Effect Of Organizational Justice on Organizational Commitment : A Study on the Automotive Industry.”. International Journal of Social Sciences, Vol. 11 NO .3 , PP. 26-37.

Freddy Rangkuti. (2013). Konsep Pengukuran Kepuasan, PT Gramedia, Jakarta.

Gibson, James L. Ivancevich, John M. Donnely, James H dan Konospake, Robert (2012). Organizations Behavior, Structure, Processes 14 th Ed ( New York Mc Graw-Hill), 2012, pp 148-150

Greenberg. Jerald dan Baron A. Robert. (2008). Behavior inorganizations ( New Jersey: Pearson Educational International , pp 45-53 ,pp 135

Gronons, Michael. (1990). Perceived Service Quality Model. Publised Hall California Press.

Helriegel, Don dan Scolum, John, Organizational Behavior, (2011). 13 th edition (South –Western; Changage learning, 2011), p70

Hussain Kabir, (2010). Service Quality: Expectations, perceptions and satisfaction about Service Quality at Destination Gotland- a case study (Gotland University; Master's program in International Management 15 ETCS, 2010, p 27-29

Jan Van Ree, Hermen (2009). Service Quality Indicators for Business Support Service (University College London, August 2009). P 43-44

Kotler, P. Marketing Management. (2000). Upper Saddle River, NJ: Prentice Hall

Kreitner Robert dan Kinichi. Angle, (2007). Organizational Behavior, (New York Mc Graw-Hill), 2007, pp 244-245

Momeni, Mikail, Habib Ebrahimpour dan Mohammmad Bashokoh Ajirloo, (2014). “Surveying The Impact of Inferential Organizational Justice on Innovative Work Behavior, Singaporean Journal of Business Economics and Management Studies, Vol 2, No.9, 2014

Nagabushanam, Manasa, (2013). A Studi On Custumer Service Quality of Banks in India (Bangalor, Analyz Research Solution Pvt. Ltd, 2013). P 318

Nunung Ayu Sofiati, (2016). Pengaruh Kualitas Layanan dan Kinerja Guru Terhadap Kepuasan Peserta Didik di SMK Angkasa Bandung. Jurnal Indonesia Membangun Vol2 No.,1 Mei- Agustus 2016

Parasuraman, Valerie. (2007). Delivering Quality Service The Free Pres. New York

Peter J. Paul dan Donnely H. James, Jr, (2008). Marketing Management Knowledge And Skills, Eleventh Edition USA; McGraw-Hill

Rabaai, Ahmad. Gable, Guy g, (2009). IS Service Quality As A Multi-dimensional Formative Construct (Pacific Asia Conference on Information System (PACIS), Proceedings, 2012 p.59

Robbins, Stephen P dan Judge Timothy A. (2009). Perilaku Organisasi. Salemba Empat. Jakarta. Pp. 249-251

Sallis, Edward, (2008). Total Quality Management in Education, (Yogyakarta: IRCiSod, 2008), Pp 67-71

Suci Novia Putri. (2017). Pengaruh Persepsi Keadilan Organisasi Sekolahan dan Pemberdayaan Karyawan Bank Syariah, JON Fekom Vol4 N0 1 (Februari) 2017

Soewarto Hardhienata. (2017). The Development Of Scientific Identification Theory to Conduct Operation Research in Education Management, IOP Conference Series: Materials Science and Engineering. Vol 166, 2017

Suzane, De Janasz Dowd, Karen. Schneider, Beth Z, (2006). Interpersonal Skills in Organizations New York:Mc Grow-Hill, 2006, pp 112-116

Supardi U.S (2013). Aplikasi Statistika dalam Penelitian: Konsep Statistika yang Lebih Komprehensif. Jakarta:Change Publication

Tedja Susadya. (2007). Kualitas Layanan, Samarinda : Dharma Ilmu Press

Uhl-Bien, Mary, Schmerhorn.dan Ricahrd Jr.. Osborn. (2014). Organizational Behavior. Hoboken, NJ: John Wiley and Sons.

Wirawan. (2008). Budaya dan Kepribadian guru . Jakarta : Salemba Empat

Yosliogu, Murat. Ozaslan Burcu C dan Omer,. (2013). The Role of Innovation and Perceived Quality in Creating Customer

Published

2026-02-03

How to Cite

Siregar, U. R., & Hermawan, A. (2026). Improving The Quality of Teacher Services Through Teacher Personality Development and Organizational Justice. Dinasti International Journal of Management Science, 7(3), 487–496. https://doi.org/10.38035/dijms.v7i3.6223