The Socio-Economic Impact of Universal Postal Services in Indonesia: A Strategic Analysis of PT Pos Indonesia’s Public Service Obligation

Authors

  • Riharsono Prastyantoro Science and Data Study Program, Universitas Logistik dan Bisnis Internasional, Bandung, Indonesia
  • Agus Purnomo Department of Master Logistics Management, Universitas Logistik dan Bisnis International, Bandung, Indonesia
  • Arfyan Saputra PT. Pos Indonesia (Persero), Bandung, Indonesia

DOI:

https://doi.org/10.38035/dijms.v7i2.3385

Keywords:

Universal Postal Service, Public Service Obligation, PT Pos Indonesia, socio-economic impact

Abstract

This study analyzes the socio-economic impact of the Universal Postal Service (Layanan Pos Universal/LPU) operated by PT Pos Indonesia (Persero) under the Public Service Obligation (PSO) scheme. A quantitative framework combining counterfactual analysis, Local Multiplier 3 (LM3), and input–output analysis was developed to assess benefits for the public, government, and MSMEs. In 2024, a government subsidy of IDR 392 billion generated IDR 1.88 trillion in travel cost savings, contributed 0.238% to GDP through social assistance distribution, and supported MSME output with a 17.5% contribution per 1% national growth. The findings highlight LPU’s strategic value for sustainable, benefit-based funding.

References

Buko, J. (2023). Conditions for Organizing Access Infrastructure of Postal Operators Providing Universal Services in Sweden and Poland. EUROPEAN RESEARCH STUDIES JOURNAL. doi:https://doi.org/10.35808/ersj/3210

Calzada, J., & Fageda, X. (2014). Competition and public service obligations in European aviation markets. Transportation Research Part A: Policy and Practice, 104-116.

Campbell, J. I. (2008). Report on Universal Postal Service and the Postal Monopoly. School of Public Policy George Mason University.

Celebi , E. (2020). Rescaling social care services: The case of district municipalities in Istanbul. https://doi.org/10.1177/0020872819901156: International Social Work.

Dieke, A., Junk, P., & Thiele, S. (2011). Universal Postal Service and Competition: Experience from Europe. Bad Honeff: WIK-Consult.

Dobrodolac, M., Lazarević, D., Švadlenka, L., & Živanović, M. (2016). A study on the competitive strategy of the universal postal service provider. Technology Analysis & Strategic Management, 935-949.

Fadh, M. (2019). Implementasi kebijakan public service Obligation oleh pemerintah dalam rangka pemenuhan prinsip keterbukaan sebagaimana diatur di dalam Undang-undang Pos, dalam pelaksaan Layanan Pos Universal (LPU). Jakarta: Program Magister Ilmu Hukum Universitas Indonesia.

Fadh, M. (2021). Kebijakan Penyelenggaraan Universal Postal Services (Layanan Pos Universal) Sebagai Public Service Obligation Dan Perbandingannya Di Beberapa Negara. DHARMASISYA Jurnal Program Magister Hukum Fakultas Hukum Universitas Indonesia, 332-351.

Falch, M., & Henten, A. (2018). Universal Service in a DigitalWorld:TheDemise of Postal Services. Nordic and Baltic Journal of Information and Communications Technologies, 207-222.

Fitriningrum, A., & Pulungan, A. H. (2023). Postal Services Liberalization Policy of the State Owned Enterprise. Malang: Jurnal Riset dan Aplikasi Akuntansi dan Manajemen.

Karpavicius, T., & Balezentis, T. (2021). Public Service Obligation Levy in the Context of Energy Sustainability and Security: The Cases of Ireland, Greece, Denmark and Lithuania. Energies, 16.

Kujačić, M., Šarac, D., Marković, D., & Jovanović, B. (2011). Providing universal postal service in developing countries. African Journal of Business Management, 1158-1165.

Lazarević, D., Dobrodolac, M., Svadlenka, L., & Stanivuković, B. (2020). A model for business performance improvement: A case of the postal company. Journal of Business Economics and Management. doi:10.3846/jbem.2020.12193

Matúšková, M., & Madleňáková, L. (2017). The Impact of the Electronic Services to the Universal Postal Services. Procedia Engineering, 258-266.

Milutinović, J., Marković, D., Stanivuković , B., Švadlenka , L., & Dobrodolac, M. (2020). A model for public postal network reorganization based on DEA and fuzzy approach. Transport. doi:https://doi.org/10.3846/transport.2020.13741

Nurdin, B., & Muntaha, S. (2023). Juridical review of delays and loss of goods users of pt. pos indonesia services. Jakarta: Jurnal Indonesia Sosial Sains. doi:https://doi.org/10.59141/jiss.v4i12.942

Pateiro-Rodríguez, C., Prado-Domínguez, A., Pateiro-López, C., & Martín-Bermúdez, F. (2024). PUBLIC POLICIES TO REDUCE SWITCHING COSTS LINKED TO MANDATORY ACCESS TO CERTAIN ELEMENTS OF THE POSTAL NETWORK IN THE EU AND THE EFFECTS OF THE RETENTION COSTS. International Journal of Professional Business Review. doi:https://doi.org/10.26668/businessreview/2024.v9i3.4394

Randini, H. P., & Muslim, A. M. (2024). Public service innovation: drawing inspiration from the success of developed countries to improve public services in indonesia. Journal Research of Social Science Economics and Management. doi:https://doi.org/10.59141/jrssem.v3i8.637

Richard, J. (2008). Study on Universal Postal Service and the Postal Monopoly. School of Public Policy George Mason University.

Santana, I. (2009). Do Public Service Obligations hamper the cost competitiveness of regional airlines? Journal of Air Transport Management, 344-349.

Supply Chain Indonesia. (2023). Laporan Akhir Kajian Roadmap Layanan Pos Universal 2025 - 2029. Bandung: Supply Chain Indonesia.

Union, T. I., & Williamson, F. (1930). The International Postal Service and the Universal Postal Union. Journal of the Royal Institute of International Affairs, 68.

Universal Postal Union. (2021). Universal Postal Union. Diambil kembali dari UPU: https://www.upu.int/UPU/media/upu/files/aboutUpu/acts/03-actsConventionAndFinalProtocol/conventionAndFinalProtocolAdoptedAtAbidjanEn.pdf

Wahyuningsih, S. (2017). Efektivitas Penyelenggaraan Layanan Pos Universal. Jurnal Penelitian Pos dan Informatika, 115.

Williams, G., & Pagliari, R. (2002). A comparative analysis of the application and use of public service. Transport Policy, 55-56.

Downloads

Published

2025-12-07

How to Cite

Prastyantoro, R., Purnomo, A., & Saputra, A. (2025). The Socio-Economic Impact of Universal Postal Services in Indonesia: A Strategic Analysis of PT Pos Indonesia’s Public Service Obligation. Dinasti International Journal of Management Science, 7(2), 312–324. https://doi.org/10.38035/dijms.v7i2.3385

Issue

Vol. 7 No. 2 (2025): Dinasti International Journal of Management Science (November - December 2025)

Section

Articles

License

Copyright (c) 2025 Riharsono Prastyantoro, Agus Purnomo, Arfyan Saputra

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish their manuscripts in this journal agree to the following conditions:

  1. The copyright on each article belongs to the author(s).
  2. The author acknowledges that the Dinasti International Journal of Management Science (DIJMS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
  3. Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Management Science (DIJMS).