How Distributors’ Service Quality Drove Revisit Intention: Evidence Of Music Conventions And Exhibitions
DOI:
https://doi.org/10.31933/dijms.v5i3.2176Keywords:
Service Quality, Appraisal Emotion, Perceived ValueAbstract
The study aimed to analyze relationship factors affecting revisit intention in music industries in particular music industries in major cities of Indonesia. The substance variables were core service quality and peripheral service quality. The intermediary variables involved were appraisal emotion and perceived value. Structural equation model analysis was developed involving more than dozens of music event organizers in major cities of Indonesia. The results of this study showed that the data supports the phenomenon and the literature that had been built. Appraisal emotion had a positive influence on perceived value. The results of this study showed that the data supports the phenomenon and the literature that had been built. This proved that the sense of pleasure that arises from good customer service and music performances, as well as music performances that could fulfill a person's emotional desires and needs for music festivals, were able to create value felt by visitors to the music festival itself. Core service quality had a positive influence on appraisal emotion with a t-value of 1.85.
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Cheng, M., Liu, J., Qi, J., & Wan, F. (2021). Differential effects of firm generated content on consumer digital engagement and firm performance: An outside-in perspective. Industrial Marketing Management, 98, 41–58. https://doi.org/https://doi.org/10.1016/j.indmarman.2021.07.001
Cornet, Y., Lugano, G., Georgouli, C., & Milakis, D. (2022). Worthwhile travel time: a conceptual framework of the perceived value of enjoyment, productivity and fitness while travelling. Transportmetrica A Transport Science. https://doi.org/https://doi.org/10.1080/01441647.2021.1983067
Du, G., & Lin, Y. (2022). Brand connection and entry in the shopping mall ecological chain: Evidence from consumer behavior big data analysis based on two-sided markets. Journal of Cleaner Production, 364, 132663. https://doi.org/https://doi.org/10.1016/j.jclepro.2022.132663
Ferreira, J. A., Passos, G. S., Youngstedt, S. D., de Lima, B. E., Vieira, L. B., Martins, M. M., de Assis, B. P., & Santana, M. G. (2022). Are there sex differences in energy expenditure and enjoyment in older adults playing active video games? Journal of Bodywork and Movement Therapies, 31, 72–76. https://doi.org/https://doi.org/10.1016/j.jbmt.2022.04.008
Ferreira, M. C., Koga, C. N., Lima Mussi, M. C., Fradico, P. F., & Carneiro, M. M. (2020). QUALITY OF ONLINE INFORMATION PROVIDED BY FERTILITY CLINIC WEBSITES: COMPLIANCE WITH BRAZILIAN MEDICAL COUNCIL (CFM) AND AMERICAN SOCIETY FOR REPRODUCTIVE MEDICINE (ASRM) GUIDELINES. Fertility and Sterility, 114(3, Supplement), e557–e558. https://doi.org/https://doi.org/10.1016/j.fertnstert.2020.09.104
Gong, A.-D., & Huang, Y.-T. (2023). Finding love in online games: Social interaction, parasocial phenomenon, and in-game purchase intention of female game players. Computers in Human Behavior, 143, 107681. https://doi.org/https://doi.org/10.1016/j.chb.2023.107681
Griffin, W., Haworth, N., & Twisk, D. (2020). Patterns in perceived crash risk among male and female drivers with and without substantial cycling experience. Transportation Research Part F: Traffic Psychology and Behaviour, 69, 1–12. https://doi.org/https://doi.org/10.1016/j.trf.2019.12.013
Hafez, M. (2022). Unpacking the influence of social media marketing activities on brand equity in the banking sector in Bangladesh: A moderated mediation analysis of brand experience and perceived uniqueness. International Journal of Information Management Data Insights, 2(2), 100140. https://doi.org/https://doi.org/10.1016/j.jjimei.2022.100140
Harsh, B., & Boler, D. B. T.-R. M. in F. S. (2022). Branded beef programs. Elsevier. https://doi.org/https://doi.org/10.1016/B978-0-323-85125-1.00077-6
Johnston, W. J., & Mora Cortez, R. (2018). Unit pricing and its implications for B2B marketing research. Industrial Marketing Management, 69, 32–39. https://doi.org/https://doi.org/10.1016/j.indmarman.2018.01.026
Juan, Y.-K., Hsu, Y.-H., & Xie, X. (2017). Identifying customer behavioral factors and price premiums of green building purchasing. Industrial Marketing Management, 64, 36–43. https://doi.org/https://doi.org/10.1016/j.indmarman.2017.03.004
Kim, B., Lee, D. C. H., Chua, B.-L., & Han, H. (2022). Country image of gastronomy and branding Hawker Culture: Local consumers’ perception. Tourism Management Perspectives, 44, 101036. https://doi.org/https://doi.org/10.1016/j.tmp.2022.101036
Le, V. H., Nguyen, H. T. T., Nguyen, N., & Pervan, S. (2020). Development and validation of a scale measuring hotel website service quality (HWebSQ). Tourism Management Perspectives, 35, 100697. https://doi.org/https://doi.org/10.1016/j.tmp.2020.100697
McCann, D., Bull, R., & Winzenberg, T. (2016). Brief Report: Competence, Value and Enjoyment of Childcare Activities Undertaken by Parents of Children With Complex Needs. Journal of Pediatric Nursing, 31(2), e127–e132. https://doi.org/https://doi.org/10.1016/j.pedn.2015.10.018
Mercan, F. C. (2020). Control-value theory and enjoyment of science: A cross-national investigation with 15-year-olds using PISA 2006 data. Learning and Individual Differences, 80, 101889. https://doi.org/https://doi.org/10.1016/j.lindif.2020.101889
Mohan, M., Casidy, R., Thaichon, P., & Nyadzayo, M. (2022). Leveraging consumer behavior research to forge new insights into B2B buyer behavior: Contextualizing extant research and developing a research agenda. Industrial Marketing Management, 105, 1–17. https://doi.org/https://doi.org/10.1016/j.indmarman.2022.05.010
Monsilp, T., Khudphab, T., Doloh, S., Wasinrat, P., Wutikul, Y., Weerakhachon, P., Nawsuwan, K., & Waichompu, N. (2020). The correlation between knowledge of influenza and perceived risk of influenza among clients in outpatient department of Yalasiriratthanarak Hospital. Enfermería Clínica, 30, 61–63. https://doi.org/https://doi.org/10.1016/j.enfcli.2019.11.021
Nguyen, N. H., Kien Dao, T., Duong, T. T., Nguyen, T. T., Nguyen, V. K., & Dao, T. L. (2023). Role of consumer ethnocentrism on purchase intention toward foreign products: Evidence from data of Vietnamese consumers with Chinese products. Heliyon, 9(2), e13069. https://doi.org/https://doi.org/10.1016/j.heliyon.2023.e13069
Saab, A. B., & Botelho, D. (2020). Are organizational buyers rational? Using price heuristics in functional risk judgment. Industrial Marketing Management, 85, 141–151. https://doi.org/https://doi.org/10.1016/j.indmarman.2019.10.001
Sun, H., Jing, P., Wang, B., Cai, Y., Ye, J., & Wang, B. (2023). The effect of record-high gasoline prices on the consumers’ new energy vehicle purchase intention: Evidence from the uniform experimental design. Energy Policy, 175, 113500. https://doi.org/https://doi.org/10.1016/j.enpol.2023.113500
Tong, P. Y., & Crosno, J. (2021). The effects of perceived risk on control-compliance relationships. Industrial Marketing Management, 96, 50–59. https://doi.org/https://doi.org/10.1016/j.indmarman.2021.04.010
Töytäri, P., Rajala, R., & Alejandro, T. B. (2015). Organizational and institutional barriers to value-based pricing in industrial relationships. Industrial Marketing Management, 47, 53–64. https://doi.org/https://doi.org/10.1016/j.indmarman.2015.02.005
Wang, Y.-C., Tsai, Y.-L., & Fu, R. J. C. (2022). Pipeline speed of chain-branded hotels in the U.S.: A competitive dynamics perspective. International Journal of Hospitality Management, 104, 103226. https://doi.org/https://doi.org/10.1016/j.ijhm.2022.103226
Yin, J., Cheng, Y., Bi, Y., & Ni, Y. (2020). Tourists perceived crowding and destination attractiveness: The moderating effects of perceived risk and experience quality. Journal of Destination Marketing & Management, 18, 100489. https://doi.org/https://doi.org/10.1016/j.jdmm.2020.100489
Zeqiri, J., Dania, T. R., Adriana, L.-T. D., Gagica, K., & Gleason, K. (2023). The impact of e-service quality on word of mouth: A higher education context. The International Journal of Management Education, 21(3), 100850. https://doi.org/https://doi.org/10.1016/j.ijme.2023.100850
Zhou, R., Zhang, Y., & Shi, Y. (2020). Driver’s distracted behavior: The contribution of compensatory beliefs increases with higher perceived risk. International Journal of Industrial Ergonomics, 80, 103009. https://doi.org/https://doi.org/10.1016/j.ergon.2020.103009
Zubiena, L., Lewin, O., Coleman, R., Phezulu, J., Ogunfiditimi, G., Blackburn, T., & Joseph, L. (2023). Development and testing of the health information website evaluation tool on neck pain websites – An analysis of reliability, validity, and utility. Patient Education and Counseling, 113, 107762. https://doi.org/https://doi.org/10.1016/j.pec.2023.107762
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2024-01-06
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Annas, M., & Humairoh, H. (2024). How Distributors’ Service Quality Drove Revisit Intention: Evidence Of Music Conventions And Exhibitions. Dinasti International Journal of Management Science, 5(3), 408–419. https://doi.org/10.31933/dijms.v5i3.2176
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