The Effect of Motivation and Communication on Employee Performance with Employee Engagement as an Intervening Variable in The PT XYZ Contact Center
DOI:
https://doi.org/10.31933/dijms.v5i3.2174Keywords:
Motivation, Communication, Employee Engagement, Employee PerformanceAbstract
This study aims to determine the effect of Motivation and Communication on Employee Performance with Employee Engagement as an intervening variable at the PT XYZ Contact Center. The number of samples in this study was 103 people who were determined by the saturated sampling technique. This study uses quantitative methods and statistical analysis of Structural Equation Modeling and Partial Least Square (SEM-PLS) 3.3.9 software. The results of this study indicate that motivation has a positive and significant effect on employee engagement and employee performance. Communication has no significant effect on employee engagement and employee performance. Employee engagement has a positive and significant effect on employee performance. Motivation has a positive and significant effect on employee performance through employee engagement. And communication has no significant effect on employee performance through employee engagement.
References
Abdullahi, M., Raman, K., & Solarin, S. (2021). Effect of organizational culture on employee performance: a mediating role of employee engagement in Malaysia educational sector. International Journal of Supply and Operations Management, 8(3), 232-246.
Afkar, MN, & Sayekti, A. (2020). Influence of Organizational Culture and Work Motivation on Employee Engagement of Corporate PT Pertamedika IHC. Performance, 24(2), 140-155.
Aqil, A., Karabulut, AT, & Hatipoglu, HN (2020). The Effect of the Employee Motivation on the Employee Performance in Banks in Somalia. International Journal of Commerce and Finance, 7(1), 62–71.
Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77(May), 64–75.
Ghozali, Imam. (2014). Structural Equation Modeling, Alternative Method with Partial Least Square (PLS). Edition 4. Diponegoro University Publishing Agency. Semarang.
Herlambang, S., Sinaga, S., & Sihombing, N. (2022). Analysis of the Influence of Competency, Compensation and Workload on Employee Performance with Work Motivation as an Intervening Variable at PT. PLN (Persero) UIP Sumbagut. Prointegrita Journal, 6(1), 182-202. doi:10.46930/jurnalprointegrita.v6i1.1502
Cashmere. (2016). Human Resource Management (Theory And Practice). Raja Grafindo Persada. Jakarta.
Mahadika, C., & Hadi, MA (2018). The Influence of Employee Involvement, Work Environment and Company Culture on Employee Performance at PT. Jolin Permata Buana Batam City. Journal of Equilibria, 5(1), 51–63. Taken fromHttps://Www.Journal.Unrika.Ac.Id/Index.Php/Equi/Article/View/2252
Mariati., Hanif Mauludin. (2018). The Influence of Organizational Culture and Work Motivation on Employee Performance, Job Satisfaction as Intervening Variable, IOSR Journal of Business and Management (IOSR-JBM) Volume 20, Issue 8. Ver. I.
Ong, Choon Hee. Ang Delanie, et al. (2019). Exploring the Impact of Communication on Employee Performance. International Journal of Recent Technology and Engineering (IJRTE) ISSN: 2277-3878, Volume-8 Issue-3S2, October 2019.
Paais, M., & Pattiruhu, J.R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. The Journal of Asian Finance, Economics, and Business, 7(8), 577-588.
Paramarta, WA, & Kasih, IGAP (2018). Training and Motivation Influence on the Performance of Nurses in the Central Surgical Installation of Sanglah Hospital Denpasar with Employee Engagement as an Intervening Variable. Journal of Management Science, 8(2), 137-170.
Ramaditya, M., & Nazzario, G. (2020). Factors That Have Implications for Employee Engagement. Journal of Business Research and Management, 5(2). 61-72.
Rivai, Veithzal. (2013). Human Resources Management For. Company, First Printing. Raja Grafindo Persada. Jakarta.
Rivai, Veithzal. (2014). Human Resources Management for Companies. 6th Edition. Raja Grafindo Persada. Depok.
Robbins, S.P. (2013). Organizational Behavior. Tenth Edition (Organizational Behavior Seventeenth Edition). Translation Drs. Benjamin Molan. Salemba Four. Jakarta.
Robbins, Stephen P. and Timothy A. Judge. (2015). Organizational behavior. Edition 16. Salemba Empat. Jakarta.
Robbins, Stephen P. and Mary Coulter. (2016). Management. Volume 1 Edition 13. Translation: Bob Sabran and Devri Bardani P. Erlangga. Jakarta.
Saudi, M.H., Baker, R., Surayya, N., Saudi, M., & Mohamed, R. (2021). The Relationship between Motivation, Training and Job Suitability with Employee Performance: A Study of Employees in the Turkish Private Sector. Turkish Journal of Computer and Mathematics Education, 12(11), 1156–1163.
Schaufeli, W. (2013). What is Engagement? Employee Engagement in Theory and Practice. 1–37. Routledge. London.
Sharmin, JA, Rahman MM, Mustakim, AB (2023). Enhancing Employee Performance Through Motivation and the Mediating Role of Employee Engagement: A Study on RMG Industry at Dhaka EPZ. Jahangirnagar University Journal of Management Research.
Simamora, Henry (2015). Human Resource Management. STIEY. Yogyakarta.
Sumarno, Adi. (2022). The Influence of Internal Communication and Employee Well-Being on Employee Performance Mediated by Employee Engagement (Study at PT Wuza), Postgraduate Program Thesis, Faculty of Economics and Business, Mercu Buana University, Jakarta.
Sutrisno, E (2019). Human Resource Management. Prenanda Media. Jakarta.
Thank you, Abdul. Supriyono, Edy. Suparwati, Yohana Kus. (2019). The Influence of Leadership, Organizational Communication and Organizational Culture on the Performance of Tegal Regency DPRD Secretariat Employees. Magisma Journal Vol. VII No. 2.
Afkar, MN, & Sayekti, A. (2020). Influence of Organizational Culture and Work Motivation on Employee Engagement of Corporate PT Pertamedika IHC. Performance, 24(2), 140-155.
Aqil, A., Karabulut, AT, & Hatipoglu, HN (2020). The Effect of the Employee Motivation on the Employee Performance in Banks in Somalia. International Journal of Commerce and Finance, 7(1), 62–71.
Buil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77(May), 64–75.
Ghozali, Imam. (2014). Structural Equation Modeling, Alternative Method with Partial Least Square (PLS). Edition 4. Diponegoro University Publishing Agency. Semarang.
Herlambang, S., Sinaga, S., & Sihombing, N. (2022). Analysis of the Influence of Competency, Compensation and Workload on Employee Performance with Work Motivation as an Intervening Variable at PT. PLN (Persero) UIP Sumbagut. Prointegrita Journal, 6(1), 182-202. doi:10.46930/jurnalprointegrita.v6i1.1502
Cashmere. (2016). Human Resource Management (Theory And Practice). Raja Grafindo Persada. Jakarta.
Mahadika, C., & Hadi, MA (2018). The Influence of Employee Involvement, Work Environment and Company Culture on Employee Performance at PT. Jolin Permata Buana Batam City. Journal of Equilibria, 5(1), 51–63. Taken fromHttps://Www.Journal.Unrika.Ac.Id/Index.Php/Equi/Article/View/2252
Mariati., Hanif Mauludin. (2018). The Influence of Organizational Culture and Work Motivation on Employee Performance, Job Satisfaction as Intervening Variable, IOSR Journal of Business and Management (IOSR-JBM) Volume 20, Issue 8. Ver. I.
Ong, Choon Hee. Ang Delanie, et al. (2019). Exploring the Impact of Communication on Employee Performance. International Journal of Recent Technology and Engineering (IJRTE) ISSN: 2277-3878, Volume-8 Issue-3S2, October 2019.
Paais, M., & Pattiruhu, J.R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. The Journal of Asian Finance, Economics, and Business, 7(8), 577-588.
Paramarta, WA, & Kasih, IGAP (2018). Training and Motivation Influence on the Performance of Nurses in the Central Surgical Installation of Sanglah Hospital Denpasar with Employee Engagement as an Intervening Variable. Journal of Management Science, 8(2), 137-170.
Ramaditya, M., & Nazzario, G. (2020). Factors That Have Implications for Employee Engagement. Journal of Business Research and Management, 5(2). 61-72.
Rivai, Veithzal. (2013). Human Resources Management For. Company, First Printing. Raja Grafindo Persada. Jakarta.
Rivai, Veithzal. (2014). Human Resources Management for Companies. 6th Edition. Raja Grafindo Persada. Depok.
Robbins, S.P. (2013). Organizational Behavior. Tenth Edition (Organizational Behavior Seventeenth Edition). Translation Drs. Benjamin Molan. Salemba Four. Jakarta.
Robbins, Stephen P. and Timothy A. Judge. (2015). Organizational behavior. Edition 16. Salemba Empat. Jakarta.
Robbins, Stephen P. and Mary Coulter. (2016). Management. Volume 1 Edition 13. Translation: Bob Sabran and Devri Bardani P. Erlangga. Jakarta.
Saudi, M.H., Baker, R., Surayya, N., Saudi, M., & Mohamed, R. (2021). The Relationship between Motivation, Training and Job Suitability with Employee Performance: A Study of Employees in the Turkish Private Sector. Turkish Journal of Computer and Mathematics Education, 12(11), 1156–1163.
Schaufeli, W. (2013). What is Engagement? Employee Engagement in Theory and Practice. 1–37. Routledge. London.
Sharmin, JA, Rahman MM, Mustakim, AB (2023). Enhancing Employee Performance Through Motivation and the Mediating Role of Employee Engagement: A Study on RMG Industry at Dhaka EPZ. Jahangirnagar University Journal of Management Research.
Simamora, Henry (2015). Human Resource Management. STIEY. Yogyakarta.
Sumarno, Adi. (2022). The Influence of Internal Communication and Employee Well-Being on Employee Performance Mediated by Employee Engagement (Study at PT Wuza), Postgraduate Program Thesis, Faculty of Economics and Business, Mercu Buana University, Jakarta.
Sutrisno, E (2019). Human Resource Management. Prenanda Media. Jakarta.
Thank you, Abdul. Supriyono, Edy. Suparwati, Yohana Kus. (2019). The Influence of Leadership, Organizational Communication and Organizational Culture on the Performance of Tegal Regency DPRD Secretariat Employees. Magisma Journal Vol. VII No. 2.
Downloads
Published
2024-01-03
How to Cite
Ramdhani, R. F., & Djamil, M. . (2024). The Effect of Motivation and Communication on Employee Performance with Employee Engagement as an Intervening Variable in The PT XYZ Contact Center. Dinasti International Journal of Management Science, 5(3), 360–368. https://doi.org/10.31933/dijms.v5i3.2174
Issue
Section
Articles
License
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Management Science (DIJMS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Management Science (DIJMS).
