The Role of Organizational Commitment and Employee Engagement in Mediating The Impact of Perceived Organizational Support on Employee Performance
DOI:
https://doi.org/10.31933/dijms.v4i6.1960Keywords:
Employee Performance, Perceived Organizational Support, Organizational Commitment, Employee EngagementAbstract
This research investigates and analyses the role of organizational commitment and employee engagement in mediating the influence of perceived organizational support on employee performance among civil servants (PNS) in the Directorate General of Treasury. The study adopts a quantitative approach using Structural Equation Modeling Partial Least Square (SEM-PLS) analysis method, facilitated by SmartPLS version 3.2.9 software. Three hundred thirty-four staff employees in the State Treasury Service Office (KPPN) were selected as respondents using the stratified proportional random sampling method. These respondents completed a 44-item questionnaire distributed online. The findings of this study reveal that perceived organizational support has a direct, positive, and significant impact on organizational commitment, employee engagement, and employee performance. Employee engagement also directly, positively, and significantly impacts employee performance and partially mediates the effect of perceived organizational support on employee performance. On the other hand, organizational commitment does not directly impact employee performance and does not mediate the impact of perceived organizational support on employee performance.
References
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Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of Work Motivation and Job Satisfaction on Employee Performance: Mediating Role of Employee Engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14.
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Rusmita, I., Amin, S., & Wilian, R. (2022). Pengaruh Perceived Organizational Support terhadap Kinerja Karyawan dengan Keterikatan Karyawan Sebagai Variabel Mediasi . Journal of Applied Management Research, 2(2), 100–109.
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Soyalin, M., & Battal, F. (2020). The Relationship Between Perceived Organizational Support and Organizational Commitment in the Context of Organizational Justice (Example of Bank Employees). Business & Management Studies: An International Journal, 8(2), 1721–1752. https://doi.org/10.15295/bmij.v8i2.1461.
Suprapto, Udjang, R., & Subarjo. (2022). Is The Organizational Commitment Mediate and Improve Employee Performance? Global Journal of Management, Business, and Technology, 1(01).
Taskan, B., Silva, A. J., & Caetano, A. (2022). Clarifying The Conceptual Map of VUCA: A Systematic Review. International Journal of Organizational Analysis, 30(7), 196–217.
To, W. M., & Huang, G. (2022). Effects of Equity, Perceived Organizational Support and Job Satisfaction on Organizational Commitment in Macao’s Gaming Industry. Management Decision, 60(9), 2433–2454. https://doi.org/10.1108/MD-11-2021-1447.
Wang, C.J. (2022). Exploring the Mechanisms Linking Transformational Leadership, Perceived Organizational Support, Creativity, and Performance in Hospitality: The Mediating Role of Affective Organizational Commitment. Behavioral Sciences, 12(10), 406. https://doi.org/10.3390/bs12100406.
Wibowo. (2020). Perilaku Dalam Organisasi. Rajawali Press:Jakarta.
Allen, N. J., & Meyer, J. P. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1(1), 61–89.
Armstrong, M. (2022). Armstrong’s Handbook of Performance Management (7th Edition). Kogan Page:London.
Bernardin, H. J., & Russel, J. E. A. (2013). Human Resource Management - An Experimental Approach (Sixth Edition). McGraw-Hill:New York.
Dewi, N. P., Rahmadian, I., Rumengan, J., Satriawan, B., Y, S., Nurhatisyah, N., & Faizah, A. (2021). The Effect Of Competence, Job Stress And Perceived Organizational Support On Employee Performance With Organizational Commitments As Intervening Variables. Conference Series, 3(2), 131–139. https://doi.org/10.34306/conferenceseries.v3i2.472
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived Organizational Support: Why Caring About Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7(1), 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Han, S. T., Nugroho, A., Kartika, E. W., & Kaihatu, T. S. (2012). Komitmen Afektif dalam Organisasi yang Dipengaruhi Perceived Organizational Support dan Kepuasan Kerja. Jurnal Manajemen Dan Kewirausahaan, 4(2), 109–117.
Hobfoll, S. E. (2002). Social and Psychological Resources and Adaptation. Review of General Psychology, 6(4), 307–324. https://doi.org/10.1037/1089-2680.6.4.307.
Indarti, S., Solimun, Fernandes, A. A. R., & Hakim, W. (2017). The Effect of OCB in Relationship Between Personality, Organizational Commitment, and Job Satisfaction on Performance. Journal of Management Development, 36(10), 1283–1293. https://doi.org/10.1108/JMD-11-2016-0250.
Jankelová, N., Joniaková, Z., & Skorková, Z. (2021). Perceived Organizational Support and Work Engagement of First-Line Managers in Healthcare – The Mediation Role of Feedback Seeking Behavior. Journal of Multidisciplinary Healthcare, Volume 14(14), 3109–3123. https://doi.org/10.2147/JMDH.S326563.
Kasmir. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktek). In Rajagrafindo Persada. Rajagrafindo Persada:Depok.
Kementerian Keuangan. (2022). Laporan Kinerja Direktorat Jenderal Perbendaharaan 2021. Jakarta:Kementerian Keuangan.
Keuangan Kementerian. (2021). Warta Fiskal: Percepatan Pemulihan Ekonomi. Edisi I/2021. Jakarta:Kementerian Keuangan.
Li, Q., Mohamed, R., Mahomed, A., & Khan, H. (2022). The Effect of Perceived Organizational Support and Employee Care on Turnover Intention and Work Engagement: A Mediated Moderation Model Using Age in the Post-Pandemic Period. Sustainability, 14 (15), 9125. https://doi.org/10.3390/su14159125.
Luthans, F. (1998). Organizational Behaviour (8th Edition). Irwin McGraw-Hill:New York.
Mahmudi. (2013). Manajemen Kinerja Sektor Publik: Edisi Kedua. UPP STIM YKPN:Yogyakarta.
Mangkunegara, A. P. (2013). Evaluasi Kinerja SDM. Refika Aditama:Bandung.
McShane, S. L., & Glinow, M. A. Von. (2010). Organizational Behavior: Emerging Knowledge and Practice for The Real World (5th ed.). The McGraw-Hill Companies, Inc:New York.
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences. Journal of Vocational Behavior, 61(1), 20–52. https://doi.org/10.1006/jvbe.2001.1842.
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. Academic Press:New York.
Organ, D. W. (1988). A Restatement of The Satisfaction-Performance Hypothesis. Journal of Management, 14(4), 547–557.
Park, J., Han, S. J., Kim, J., & Kim, W. (2022). Structural Relationships Among Transformational Leadership, Affective Organizational Commitment, and Job Performance: The Mediating Role of Employee Engagement. European Journal of Training and Development, 46(9), 920–936. https://doi.org/10.1108/EJTD-10-2020-0149.
Ranihusna, D., Ulfa, U. A., & Wartini, S. (2021). Public Health Personnel’s Performance: The Role of Perceived Organizational Support and Work Engagement. Jurnal Dinamika Manajemen, 12(1), 123–131.
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of Work Motivation and Job Satisfaction on Employee Performance: Mediating Role of Employee Engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14.
Robbins, P. S., & Judge, A. T. (2013). Organizational Behaviour (15th ed.). Pearson Education, Inc:New Jersey.
Rusmita, I., Amin, S., & Wilian, R. (2022). Pengaruh Perceived Organizational Support terhadap Kinerja Karyawan dengan Keterikatan Karyawan Sebagai Variabel Mediasi . Journal of Applied Management Research, 2(2), 100–109.
Sariani, N. L. P., Verawati, Y., Putra, G. B. B., Harwathy, T. I. S., & Swaputra, I. B. (2021). Employee Performance Determinants, With Gender As A Group. Mix: Jurnal Imliah Manajemen, 11(3), 343. https://doi.org/10.22441/mix.2021.v11i3.004.
Schaufeli, W. B. (2013). What is Engagement? In C. Truss, K. Alfes, R. Delbridge, A. Shantz, & E. Soane (Eds.), Employee Engagement in Theory and Practice. Routledge:London.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The Measurement of Work Engagement With a Short Questionnaire. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471.
Sheikh, A. M. (2023). Impact of Perceived Organizational Support on Organizational Commitment of Banking Employees: Role of Work-Life Balance. Journal of Asia Business Studies, 17(1), 79–99. https://doi.org/10.1108/JABS-02-2021-0071.
Sinambela, L. P. (2018). Manajemen Sumber Daya Manusia: Membangun Tim Kerja yang Solid untuk Meningkatkan Kinerja. Bumi Aksara:Jakarta.
Sinambela, P., & Sinambela, S. (2019). Manajemen Kinerja Pengelolaan Pengukuran, dan Implikasi Kinerja. Rajagrafindo Persada:Depok.
Soyalin, M., & Battal, F. (2020). The Relationship Between Perceived Organizational Support and Organizational Commitment in the Context of Organizational Justice (Example of Bank Employees). Business & Management Studies: An International Journal, 8(2), 1721–1752. https://doi.org/10.15295/bmij.v8i2.1461.
Suprapto, Udjang, R., & Subarjo. (2022). Is The Organizational Commitment Mediate and Improve Employee Performance? Global Journal of Management, Business, and Technology, 1(01).
Taskan, B., Silva, A. J., & Caetano, A. (2022). Clarifying The Conceptual Map of VUCA: A Systematic Review. International Journal of Organizational Analysis, 30(7), 196–217.
To, W. M., & Huang, G. (2022). Effects of Equity, Perceived Organizational Support and Job Satisfaction on Organizational Commitment in Macao’s Gaming Industry. Management Decision, 60(9), 2433–2454. https://doi.org/10.1108/MD-11-2021-1447.
Wang, C.J. (2022). Exploring the Mechanisms Linking Transformational Leadership, Perceived Organizational Support, Creativity, and Performance in Hospitality: The Mediating Role of Affective Organizational Commitment. Behavioral Sciences, 12(10), 406. https://doi.org/10.3390/bs12100406.
Wibowo. (2020). Perilaku Dalam Organisasi. Rajawali Press:Jakarta.
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Published
2023-07-28
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Suharto, B., & Suprapto, S. (2023). The Role of Organizational Commitment and Employee Engagement in Mediating The Impact of Perceived Organizational Support on Employee Performance. Dinasti International Journal of Management Science, 4(6), 1215–1225. https://doi.org/10.31933/dijms.v4i6.1960
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