The role of Green Human Resources Management as a Mediator of Green Transfortamtional Leadership and Green Servant Leadership Relations towards Green Creativity in Hotel and Tourism Services
DOI:
https://doi.org/10.31933/dijms.v4i6.1855Keywords:
Green transforamtional leadeship, green servant leadeship, GHRM, green crearivitAbstract
Abstract: This study aims to find out and explain how the effect of e-service quality and e-recovery service quality on e-customer loyalty when online shopping is mediated by e Green Human Resource Management (GHRM) at hotels in Kerinci and Sungai Penuh, either directly or indirectly. direct. this research is quantitative. The sampling method used was purposive sampling with a research instrument in the form of a questionnaire distributed to 80 respondents from hotel employees. The results showed that green transformational leadership and green servant leadership had a direct effect on GHRM and green creativity. GHRM has an important role in mediating the relationship between green transformational leadership and green servant leadership on green creativity. Therefore, the concept of GHRM strengthens the exchange relationship between employees and the organization because they care, support, and appreciate their contribution, when green servant leadership, green transformational is good, hotel employees are more likely to exert their efforts and happily engage in environmentally friendly tasks. ultimately fostering eco-friendly creativity from employees.
References
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Mittal, S., & Dhar, R. L. (2016). Effect of green transformational leadership on green creativity: A study of tourist hotels. Tourism Management, 57, 118–127. https://doi.org/10.1016/j.tourman.2016.05.007.
Muisyo, P. K., Su, Q., Hashmi, H. B. A., Ho, T. H., & Julius, M. M. (2022). The role of green HRM in driving hotels' green creativity. International Journal of Contemporary Hospitality Management.
Ogbeibu, S., Jabbour, C. J. C., Gaskin, J., Senadjki, A., & Hughes, M. (2021). Leveraging STARA competencies and green creativity to boost green organisational innovative evidence: A praxis for sustainable development. Business Strategy and the Environment, 30(5), 2421–2440. https://doi.org/10.1002/bse.2754
Riva, F., Magrizos, S., & Rubel, M. R. B. (2021). Investigating the link between managers' green knowledge and leadership style, and their firms' environmental performance: The mediation role of green creativity. Business Strategy and the Environment, 30(7), 3228–3240. https://doi.org/10.1002/bse.2799
Robertson, J. L., and Barling, J. (2017). Contrasting the nature and effects of environmentally specific and general transformational leadership. Leadersh. Organ. Dev. J. 38, 22–41. doi: 10.1108/LODJ-05-2015-0100
Robertson, J. L., and Carleton, E. (2018). Uncovering how and when environmental leadership affects employees’ voluntary pro-environmental behavior. J. Leadersh. Organ. Stud. 25, 197–210. doi: 10.1177/1548051817738940
Sher, S., & Nawaz, S. (2021). Impact of Green Servant Leadership on Organizational Sustainability: The Mediating Role of Green Human Resource Management Practices. iRASD Journal of Management, 3(3), 448-457.
Singh, S. K., Del Giudice, M., Chierici, R., & Graziano, D. (2020). Green innovation and environmental performance: The role of green transformational leadership and green human resource management. Technological forecasting and social change, 150, 119762.
Sun, X., El Askary, A., Meo, M. S., Zafar, N. U. A., & Hussain, B. (2022). Green transformational leadership and environmental performance in small and medium enterprises. Economic Research-Ekonomska Istraživanja, 35(1), 5273-5291.
Tuan, L. T. (2020). Environmentally-specific servant leadership and green creativity among tourism employees: Dual mediation paths. Journal of Sustainable Tourism, 28(1), 86–109. https://doi.org/10.1080/ 09669582.2019.1675674
Yang, J., Gu, J., & Liu, H. (2019). Servant leadership and employee creativity: The roles of psychological empowerment and work-family conflict. Current Psychology, 38(6), 1417–1427.
Yong, J. Y., Yusliza, M. Y., Ramayah, T., Chiappetta Jabbour, C. J., Sehnem, S., & Mani, V. (2020). Pathways towards sustainability in manufacturing organizations: Empirical evidence on the role of green human resource management. Business Strategy and the Environment, 29(1), 212–228. https://doi.org/10.1002/bse.2359
Abualigah, A., Koburtay, T., Bourini, I., Badar, K., & Gerged, A. M. (2022). Towards sustainable development in the hospitality sector: Does green human resource management stimulate green creativity? A moderated mediation model. Business Strategy and the Environment.
Aftab, J., Abid, N., Cucari, N., & Savastano, M. (2022). Green human resource management and environmental performance: The role of green innovation and environmental strategy in a developing country. Business Strategy and the Environment, 1–17. https://doi.org/10.1002/ bse.3219
Al-Hawari, M. A., Quratulain, S., & Melhem, S. B. (2021). How and when frontline employees' environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices. Journal of Cleaner Production, 310, 127598. https:// doi.org/10.1016/j.jclepro.2021.127598
Alyahya, M., Aliedan, M., Agag, G., & Abdelmoety, Z. H. (2023). The antecedents of hotels’ green creativity: the role of green HRM, environmentally specific servant leadership, and psychological green climate. Sustainability, 15(3), 2629.
Ahmad, I., Ullah, K., & Khan, A. (2021). The impact of green HRM on green creativity: Mediating role of pro-environmental behaviours and moderating role of ethical leadership style. The International Journal of Human Resource Management, 33(19), 3789–3821.
Alwakid, W., Aparicio, S., and Urbano, D. (2021). The influence of green entrepreneurship on sustainable development in Saudi Arabia: The role of formal institutions. Int. J. Environ. Res. Public Health 18:5433. doi: 10.3390/ijerph18105433
Appelbaum, E., Bailey, T., Berg, P., Kalleberg, A. L., & Bailey, T. A. (2000). Manufacturing Advantage: Why High-Performance Work Systems Pay off. Cornell University Press
Bartolacci, F., Caputo, A., & Soverchia, M. (2020). Sustainability and financial performance of small and medium sized enterprises: A bibliometric and systematic literature review. Business Strategy and the Environment, 29(3), 1297–1309. https://doi.org/10.1002/bse.2
Bhutto, T. A., Farooq, R., Talwar, S., Awan, U., & Dhir, A. (2021). Green inclusive leadership and green creativity in the tourism and hospitality sector: Serial mediation of green psychological climate and work engagement. Journal of Sustainable Tourism, 29(10), 1716–1737. https://doi.org/10.1080/09669582.2020.1867864
Chen, Y. S., & Chang, C. H. (2013). The determinants of green product development performance: Green dynamic capabilities, green transformational leadership, and green creativity. Journal of Business Ethics, 116(1), 107–119. https://doi.org/10.1007/s10551- 012-1452-x
Darvishmotevali, M., & Altinay, L. (2022). Green HRM, environmental awareness and green behaviors: The moderating role of servant leadership. Tourism Management, 88, 104401.
Dhar, R. L. (2016). Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy. Tour. Manag. 57, 139–148. doi: 10.1016/j.tourman.2016.05.011
Dumont, J., Shen, J., & Deng, X. (2016). Effects of Green HRM Practices on Employee Workplace Green Behavior: The Role of Psychological Green Climate and Employee Green Values. Human Resource Management, 56(4), 613–627. doi:10.1002/hrm.21792
Farooq, R., Zhang, Z., Talwar, S., & Dhir, A. (2022). Do green human resource management and self-efficacy facilitate green creativity? A study of luxury hotels and resorts. Journal of Sustainable Tourism, 30(4), 824-845.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hou, H., Gai, R., & Li, A. (2022). The impact of environmentally-specific servant leadership on organizational green performance: The mediating role of green creativity. Frontiers in Psychology, 13, 8656.
Jia, J., Liu, H., Chin, T., & Hu, D. (2018). The continuous mediating effects of GHRM on employees’ green passion via transformational leadership and green creativity. Sustainability, 10(9), 3237.
Johnson, M. P., and Schaltegger, S. (2020). Entrepreneurship for sustainable development: A review and multilevel causal mechanism framework. Entrepreneursh. Theor. Pract. 44, 1141–1173. doi: 10.1177/1042258719885368
Kramar, R. (2014). Beyond strategic human resource management: Is sustainable human resource management the next approach? The International Journal of Human Resource Management, 25(8), 1069–1089. https://doi.org/10.1080/09585192.2013.816863
Li, W., Bhutto, T. A., Xuhui, W., Maitlo, Q., Zafar, A. U., & Bhutto, N. A. (2020). Unlocking employees' green creativity: The effects of green transformational leadership, green intrinsic, and extrinsic motivation. Journal of Cleaner Production, 255, 1, 120229–10. https://doi.org/10. 1016/j.jclepro.2020.120229
Luu, T. T. (2019). Green human resource practices and organizational citizenship behavior for the environment: The roles of collective green crafting and environmentally specific servant leadership. Journal of Sustainable Tourism, 27(8), 1167–1196. https://doi.org/10.1080/ 09669582.2019.1601731
Luu, T. T. (2020). Integrating green strategy and green human resource practices to trigger individual and organizational green performance: The role of environmentally-specific servant leadership. J. Sustain. Tour. 28, 1193–1222. doi: 10.1080/09669582.2020.1729165
Mansoor, A., Farrukh, M., Lee, J. K., & Jahan, S. (2021). Stimulation of employees’ green creativity through green transformational leadership and management initiatives. Sustainability, 13(14), 7844.
Mittal, S., & Dhar, R. L. (2016). Effect of green transformational leadership on green creativity: A study of tourist hotels. Tourism Management, 57, 118–127. https://doi.org/10.1016/j.tourman.2016.05.007.
Muisyo, P. K., Su, Q., Hashmi, H. B. A., Ho, T. H., & Julius, M. M. (2022). The role of green HRM in driving hotels' green creativity. International Journal of Contemporary Hospitality Management.
Ogbeibu, S., Jabbour, C. J. C., Gaskin, J., Senadjki, A., & Hughes, M. (2021). Leveraging STARA competencies and green creativity to boost green organisational innovative evidence: A praxis for sustainable development. Business Strategy and the Environment, 30(5), 2421–2440. https://doi.org/10.1002/bse.2754
Riva, F., Magrizos, S., & Rubel, M. R. B. (2021). Investigating the link between managers' green knowledge and leadership style, and their firms' environmental performance: The mediation role of green creativity. Business Strategy and the Environment, 30(7), 3228–3240. https://doi.org/10.1002/bse.2799
Robertson, J. L., and Barling, J. (2017). Contrasting the nature and effects of environmentally specific and general transformational leadership. Leadersh. Organ. Dev. J. 38, 22–41. doi: 10.1108/LODJ-05-2015-0100
Robertson, J. L., and Carleton, E. (2018). Uncovering how and when environmental leadership affects employees’ voluntary pro-environmental behavior. J. Leadersh. Organ. Stud. 25, 197–210. doi: 10.1177/1548051817738940
Sher, S., & Nawaz, S. (2021). Impact of Green Servant Leadership on Organizational Sustainability: The Mediating Role of Green Human Resource Management Practices. iRASD Journal of Management, 3(3), 448-457.
Singh, S. K., Del Giudice, M., Chierici, R., & Graziano, D. (2020). Green innovation and environmental performance: The role of green transformational leadership and green human resource management. Technological forecasting and social change, 150, 119762.
Sun, X., El Askary, A., Meo, M. S., Zafar, N. U. A., & Hussain, B. (2022). Green transformational leadership and environmental performance in small and medium enterprises. Economic Research-Ekonomska Istraživanja, 35(1), 5273-5291.
Tuan, L. T. (2020). Environmentally-specific servant leadership and green creativity among tourism employees: Dual mediation paths. Journal of Sustainable Tourism, 28(1), 86–109. https://doi.org/10.1080/ 09669582.2019.1675674
Yang, J., Gu, J., & Liu, H. (2019). Servant leadership and employee creativity: The roles of psychological empowerment and work-family conflict. Current Psychology, 38(6), 1417–1427.
Yong, J. Y., Yusliza, M. Y., Ramayah, T., Chiappetta Jabbour, C. J., Sehnem, S., & Mani, V. (2020). Pathways towards sustainability in manufacturing organizations: Empirical evidence on the role of green human resource management. Business Strategy and the Environment, 29(1), 212–228. https://doi.org/10.1002/bse.2359
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Published
2023-07-05
How to Cite
Ahmad Mauledy. (2023). The role of Green Human Resources Management as a Mediator of Green Transfortamtional Leadership and Green Servant Leadership Relations towards Green Creativity in Hotel and Tourism Services. Dinasti International Journal of Management Science, 4(6), 1063–1072. https://doi.org/10.31933/dijms.v4i6.1855
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