The Effect of Organizational Commitment, Job Satisfaction, and Training on Protelindo Employee Performance With Organizational Citizenship Behavior (OCB) as A Mediating Variable
DOI:
https://doi.org/10.31933/dijms.v4i4.1670Keywords:
Organizational Commitment, Job Satisfaction, Training, Performance, Organizational Citizenship Behavior (OCB)Abstract
By using Organizational Citizenship Behavior (OCB) as a mediating variable, this study aims to investigate the impact of organizational commitment, job satisfaction, and training on employee performance. Employees in the office of PT Profesional Telekomunikasi Indonesia were selected as subjects for this study. A total of 150 participants participated in this study using descriptive quantitative methodology. This study used SEM PLS data analysis, where the data processing used SmartPLS 3.0 application. The findings of this study indicate that training, job satisfaction, and organizational commitment have a beneficial and significant impact on job satisfaction. At the same time, OCB has an adverse and negligible effect on worker performance. Training has a positive but negligible impact on OCB, and the relationship between organizational commitment and job satisfaction has a considerable positive impact. Furthermore, OCB as a mediating variable has a negative and significant effect on mediating organizational commitment, job satisfaction, and training on employee performance.
References
Fitri, A. (2020, Mei 3). Si Raja Menara Telekomunikasi Masih Akan Akuisisi Tower Lagi.Retrieved From Kontan.Co.Id: Https://Industri.Kontan.Co.Id/News/Si-Raja-Menara-Telekomunikasi- Masih-Akan-Akuisisi-Tower-Lagi
Hutagalung, D., Asbari, M., Fayzhall, M., Ariyanto, E., Agistiawati, E., Sudiyono, R.,. Yuwono, T. (2020). Peran Religiusitas, Kepemimpinan Transformasional, Kepuasan Kerja Dan Mediasi Organizational Citizenship behavior Terhadap Kinerja Guru. Edupsycouns Journal Vol 2 No 1, 311-326.
Alifyah, Nanik, Setyo R. (2019). The Effect of Compensation, Work Environment and Training on Employees’ Performance of Politeknik LP3I Jakarta. International Journal of Innovative Science and Research Technology vol 2. 947-955
Sapiah, & Sangadji, E. (2018). Manajemen Sumber Daya Manusia Stratejik. Yogyakarta: Andi.
Sugiyono. (2016). Metode Penelitian (Pendekatan Kuantitatif, Kualitatif, Dan R&D). Bandung: Cv. Alfabeta.
Sukrispiyanto. (2019). Manajemen Sumber Daya Manusia. Sidoarjo: Indomedia Pustaka.
Wibowo. (2017). Manajemen Kinerja. Depok: Rajagrafindo Persada.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Management Science (DIJMS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Management Science (DIJMS).