EFFECT OF WORK STRESS AND WORK LOAD ON BURNOUT AND ITS IMPLEMENTATION IN TURNOVER INTENTION ERHA CLINIC BRANCH OFFICE (BOGOR, DEPOK AND MANGGA BESAR)
DOI:
https://doi.org/10.31933/dijms.v1i3.137Keywords:
Turnover Intention, Burnout, Workload and Job Stress.Abstract
This study aims to identify and explain the effect of Job Stress and Workload against Burnout and Turnover Intention Implementation at Erha Clinic, Responden 64 employees (the whole population). Data collected through interviews and questionnaires. Data were analyzed using path analysis (software SmartPls 3.0) and correlation matrix between dimensions (software SmartPls 3.0). The results showed that: (1) Work Stress and Workload both partially and simultaneously influence the Burnout; (2) Job Stress, Workload and Burnout partially and simultaneously influence Turnover Intention; (3) Burnout Mediating Effect of Job Stress on Turnover Intention and (4) Burnout does not mediate Workload Influence on Turnover Intention. Based on the analysis of the correlation matrix between dimensions, determines the level of work stress, which has a positive correlation with the productivity of labor it is advisable to give adequate time and equipment. Workload level that have a positive correlation with Burnout it is advisable to maintain and improve the dimensions that give incentives. Meanwhile, to reduce the level Turnover Intention, which has a positive correlation with the performance it is advisable to maintain and increase the dimensions of that training
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Widiawati, F., Amboningtyas, D., Rakanita, A. M., & Warso, M. M. (2018). Pengaruh beban kerja, stres kerja dan motivasi kerja terhadap turnover intention karyawan PT Geogiven Visi Mandiri Semarang.
Yuan, K.-S., Wu, T.-J., & Flynn, M. (2019). The Influence of work-family conflict on taiwanese expatriates' burnout and turnover intention in China: Guanxi as a moderator. Expert Project Publishing House, Voll 64, 140-155.
Zahra, S. S., Khan, M. I., Imran, M., Aman, Q., & Ali, R. (2018). The relationship between job stress and turnover intentions in the pesticide sector of Pakistan: An employee behavior perspective. Management Issues in Healthcare System, 1-12.
Zeb, N., & Butt, D. A. (2016). Impact of Workload and Inflexible Organizational Environment on the Employee Turnover in Private Sector of Pakistan. International Journal of Management Sciences and Business Research, 12-19.
Widia, Sri A. (2015). "Peran Perceived Organization Support sebagai Moderator Pada Hubungan antara Job Stress dengan Intensi Turnover. Universitas Gajah Mada.
Abdulrahim, Otori, Y (2018). “Work Stress, Job Satisfaction and Teachers’ Turnover Intention In Zaria Metropolis: The Moderating Role of Self Efficacy”. Thesis. Program Studi Department Of Business Administration. Ahmadu Bello University. Zaria.
Ahmad, D., & Afgan, S. (2016). The Relationship of Job Stress and Turnover Intention in Commercial Banks of Pakistan by Assesing the Mediating Role of Burnout. Journal of Busniess Strategies, Vol.10, No.1, 1-23.
Amri, U., M, A., & Riyanto, S. (2017). Pengaruh kepuasan kerja, stres kerja, dan komitmen organisasi terhadap turnover intention pada head office PT. Thamrin Brothers Palembang. Jurnal Kompetitif Universitas Tridinanti Palembang, 109-128.
Anonim. (11 / Mei / 2019). Recollit de https://jagoteori.com/pengertian-beban-kerja-menurut-definisi-para-ahli/
Astianto, A., & Suprihhadi, H. (2014). Pengaruh stres kerja dan beban kerja terhadap konerja karyawan PDAM Surabaya. Jurnal Ilmu & Riset manajemen, Vol.3, No.7, 1-17.
Elci, M., Karabay, M., & S.I. (2014). "The Mediating Role Of Mobbing on The Relationship Between Organization Silence and Turnover Intention. 150, 455-465 Erick, A. Goodman.
Gashi, M. (2014). The influence of work overload and autonomy on job satisfaction, organizational commitment and turnover intent: the case of Kosovo. Netherlands: Tilburg University.
Imam Ghozali & Hengky Latan. (2015) "Partial Least Squares", Konsep, Teknik Dan Aplikasi Menggunakan SmartPLS.3.0. Universitas Diponegoro. Edisi 2. Semarang.
Hastutiningsih, A. T. (2018). Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Dimediasi Stres Kerja (Studi pada PT. MSV Picture Yogyakarta. Yogyakarta: Universitas Islam Indonesia.
Haryatim, M. (2011). Pengaruh Beban Kerja Terhadap Kelelahan Kerja Pada Pekerja Linting Manual Di PT. Djitoe Indonesia Tabocca Surakarta. Skripsi. Universitas Sebelas Maret Surakarta.
Ibrahim, I. D., Asmony, T., & Nurmayanti, S. (2017). Pengaruh stres kerja terhadap turnover intention yang dimediasi oleh burnout (studi pada karyawan hotel bintang 4 di kota Mataram. Jurnal Magister Manajemen Universitas Mataram, 1-16.
Irvianti, L. S., & Verina, R. E. (2015). Analisis pengaruh stres kerja, beban kerja dan lingkungan kerja terhadap turnover intention karyawan pada PT XL Axiata Tbk Jakarta. Binus Business Review, 117-126.
Kulachai, W., & amaraphibal, A. (2017). Developing a causal model of turnover intention of police officers in the eastern region of thailand. International Journal of Art & Sciences, 473-486.
Lu, Y., Hu, X.-M., Huang, Zhuang, X.-D., Guo, P., Feng, L.-F., . . . Hao, Y.-T. (22 March 2017). The relationship between job satisfaction, work stress, work-family conflict, and turnover intention among physicians in Guangdong, China: a cross-sectional study. BMJ Open, 1-12.
Mullen, P. R., Malone, A., & Dietz, S. S. (2018). Job stress, burnout, job satisfaction, and turnover intention among student affairs professionals. College Student Affairs Journal, 94-108.
Notoprawiro, F. R. (2016). Analisis pengaruh lingkungan kerja dan stres kerja terhadap turnover intention karyawan (studi kasus pada PT. Graha Sumber berkah). Jakarta: Universitas Islam Negeri Syarif Hidayatullah.
Pawirosumarto, S., & Annur, M. I. (2018). The Influence of Employee Commitment, Supervisor Support, and Job Satisfaction towards Turnover Intention at Ciriajasa Engineering Consultant Co., Ltd. International Journal of Management and Administrative Sciences, Vol.4, No. 7, 21-33.
Qureshi, M. I., Iftikhar, M., & Abbas, S. G. (July 27, 2013). Relationsip Between Job Stress, Workload, Environment and Employees Turnover Intentions: What We Know, What Should We Know. World Applied Science Journal , 764-770.
Qureshi, M. I., Jamil , R. A., Iftikhar, M., Lodhi, S., Naseem, I., Zaman, K., & Sadia, A. (2012). Job Stress, Workload, Environment and Employees Turnover Intentions: Destiny or Choice. Archives Des Sciences, 230-241.
Rai, G. S. (Augst 2015). Turnover Intention among Long-term Care Staff: Three Possible Culprits. International Journal of Business and Social Science, Vol.6, No.8.
Riani, N. T., & Putra, M. S. (2017). Pengaruh stres kerja, beban kerja dan lingkungan kerja non fisik terhadap turnover intention karyawan. E-Jurnal Management Unud, 5970-5998.
Riyan, Sisiawan Putra, (2018). "Pengaruh Beban Kerja Terhadap Kinerja Karyawan Universitas Nahdlatul Ulama Surabaya Dengan Job Stres Sebagai Variabel Intervening, Media Mahardhika, Vol. 16, No. 3.
Riza, K & Budiono. (2018), Pengaruh Kepuasan Kerja, Stres Kerja dan Burnout Terhadap Turnover Intention Pada PT Lotus Indah Textile Industries Kabupaten Nganjuk. jurnal Ilmu Manajemen Vol. 6, No.1.
Rusilowati, U., & Piling, M. A. (2016). Pengaruh kepuasan kerja dan stres kerja terhadap turnover intention pengemudi bue bird pool ciputat. SEMNAS FEKON 2016, 140-153.
Suhanto, E. (2009). Pengaruh stres kerja dan iklim organisasi terhadap turnover intention dengan kepuasan kerja sebagai variabel intervening. Semarang: Magister Managemen Universitas Diponegoro.
Sugiyono. (2012). Metode Penelitian Pendidikan (Pendekatan kuantitatif, kualitatif, dan R&D). Alfabeta. Bandung.
Siddiqui, A, A & Jamil, R, A. (2015). Antecedents of Employees Turnover Intention: Evidence From Private Education Intitutions. American Journal of Economic and Business Administration, 7(4). 2014-226.
Haryono, Siswoyo. (2017). Metode SEM Untuk Penelitian Manajemen Dengan AMOS LISREL PLS. Luxima Metro Media
Thanacoody, P. R., Bartram, T., & Casimir, G. (2009). The effect of burnout and supervisory sicial support on the relationship between work-family conflict and intention to leave. Journal of Health Organization and Management, Vol. 23, No.1, 53-69.
Widiawati, F., Amboningtyas, D., Rakanita, A. M., & Warso, M. M. (2018). Pengaruh beban kerja, stres kerja dan motivasi kerja terhadap turnover intention karyawan PT Geogiven Visi Mandiri Semarang.
Yuan, K.-S., Wu, T.-J., & Flynn, M. (2019). The Influence of work-family conflict on taiwanese expatriates' burnout and turnover intention in China: Guanxi as a moderator. Expert Project Publishing House, Voll 64, 140-155.
Zahra, S. S., Khan, M. I., Imran, M., Aman, Q., & Ali, R. (2018). The relationship between job stress and turnover intentions in the pesticide sector of Pakistan: An employee behavior perspective. Management Issues in Healthcare System, 1-12.
Zeb, N., & Butt, D. A. (2016). Impact of Workload and Inflexible Organizational Environment on the Employee Turnover in Private Sector of Pakistan. International Journal of Management Sciences and Business Research, 12-19.
Widia, Sri A. (2015). "Peran Perceived Organization Support sebagai Moderator Pada Hubungan antara Job Stress dengan Intensi Turnover. Universitas Gajah Mada.
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Published
2020-02-09
How to Cite
Saputro, R., Muhammad Havidz Aima, & Farida Elmi. (2020). EFFECT OF WORK STRESS AND WORK LOAD ON BURNOUT AND ITS IMPLEMENTATION IN TURNOVER INTENTION ERHA CLINIC BRANCH OFFICE (BOGOR, DEPOK AND MANGGA BESAR). Dinasti International Journal of Management Science, 1(3), 362–379. https://doi.org/10.31933/dijms.v1i3.137
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