THE ROLE OF BEHAVIORAL INTENTIONS TO USE MOBILE BANKING: APPLICATION OF THE UTAUT2 METHOD WITH SECURITY, TRUST AND RISK FACTORS
DOI:
https://doi.org/10.31933/dijms.v3i4.1141Keywords:
Mobile Banking, UTAUT2, Security, Trust, RiskAbstract
The warning for social distancing from the Government during the Covid-19 pandemic has implications for main activities, one of which is conducting financial transactions. Therefore, there is a need for information for the public and mobile banking service providers regarding the dominant factors that influence behavioral intentions and use behavior. This study aims to analyze the role of the behavioral intentions of using mobile banking by applying the Unified theory of acceptance and use of technology 2 (UTAUT2) method combined with security, trust and risk as supporting factors. The data used is the data from the questionnaire. The method used is UTAUT2 with SEM-PLS as a tool to determine the effect of each variable. The results of this study indicate that performance expectancy, effort expectancy, facilitating conditions, habit and trust have a positive effect on behavioral intentions, price values have a negative effect on behavioral intentions and social influences, hedonic motivation, risk and security have no influence on behavioral intentions. In addition, habit and behavioral intention have a positive effect on use behavior, while the facilitating conditions has no influence. Age, gender, and experience can moderate the influence of habits on use behavior and experience can moderate the effect of behavioral intention on use behavior.
References
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Muhammad Taufik Hidayat, Qurrotul Aini, & Elvi Fetrina. (2020). Penerimaan Pengguna E-Wallet Menggunakan UTAUT 2 (Studi Kasus). Jurnal Nasional Teknik Elektro Dan Teknologi Informasi, 9(3), 239–247. https://doi.org/10.22146/.v9i3.227
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Nordhoff, S., Louw, T., Innamaa, S., Lehtonen, E., Beuster, A., Torrao, G., … Merat, N. (2020). Using the UTAUT2 model to explain public acceptance of conditionally automated (L3) cars: A questionnaire study among 9,118 car drivers from eight European countries. Transportation Research Part F: Traffic Psychology and Behaviour, 74, 280–297. https://doi.org/10.1016/j.trf.2020.07.015
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Paridawati, I., Daulay, M. I., & Amalia, R. (2021). JOURNAL ON TEACHER EDUCATION Research & Learning in Faculty of Education Persepsi Orangtua Terhadap Penggunaan Smartphone pada Anak Usia Dini di Desa Indrasakti Kecamatan Tapung Kabupaten Kampar, 2, 28–34.
Patil, P., Tamilmani, K., Rana, N. P., & Raghavan, V. (2020). Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal. International Journal of Information Management, 54(May), 102144. https://doi.org/10.1016/j.ijinfomgt.2020.102144
Purwanto, E., & Loisa, J. (2020). The intention and use behaviour of the mobile banking system in Indonesia: UTAUT model. Technology Reports of Kansai University, 62(6), 2757–2767.
Putri, N. K. R. D., & Suardikha, I. M. S. (2020). Penerapan Model UTAUT 2 Untuk Menjelaskan Niat Dan Perilaku Penggunaan E-Money di Kota Denpasar. E-Jurnal Akuntansi, 30(2), 540–555. https://doi.org/DOI: https://doi.org/10.24843/EJA.2020.v30.i02.p20
Sankaran, R., & Chakraborty, S. (2021). Factors Impacting Mobile Banking in India: Empirical Approach Extending UTAUT2 with Perceived Value and Trust. IIM Kozhikode Society & Management Review, 232020682097521. https://doi.org/10.1177/2320206820975219
Saputra, M., Maulidya Izzati, B., & Rahmadiani, J. (2021). The Acceptance of Government Resource Planning System Using Unified Theory of Acceptance and Use of Technology 2. Journal of Information System), 17(1), 1–19.
Shaw, N., & Sergueeva, K. (2019). The non-monetary benefits of mobile commerce: Extending UTAUT2 with perceived value. International Journal of Information Management, 45(December 2017), 44–55. https://doi.org/10.1016/j.ijinfomgt.2018.10.024
Thusi, P., & Maduku, D. K. (2020). South African millennials’ acceptance and use of retail mobile banking apps: An integrated perspective. Computers in Human Behavior, 111(July 2019). https://doi.org/10.1016/j.chb.2020.106405
Venkatesh, V., Smith, R. H., & Hall, V. M. (2003). User Acceptance of Information Technology?: Toward a Unified View. MIS Quarterly, 27(3), 425–478. https://doi.org/10.1201/9780849375477.ch230
Venkatesh, V., Thong, J. Y. L. ., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157–178.
Widyanto, H. A., Kusumawardani, K. A., & Septyawanda, A. (2020). Encouraging Behavioral Intention To Use Mobile Payment: an Extension of Utaut2. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 4(1), 87. https://doi.org/10.24912/jmieb.v4i1.7584
Balakrishnan, V., & Shuib, N. L. M. (2021). Drivers and inhibitors for digital payment adoption using the Cashless Society Readiness-Adoption model in Malaysia. Technology in Society, 65(March), 101554. https://doi.org/10.1016/j.techsoc.2021.101554
Çera, G., Pagria, I., Khan, K. A., & Muaremi, L. (2020). Mobile banking usage and gamification: the moderating effect of generational cohorts. Journal of Systems and Information Technology, 12(3), 243–263. https://doi.org/10.1108/JSIT-01-2020-0005
Dakduk, S., Santalla-Banderali, Z., & Siqueira, J. R. (2020). Acceptance of mobile commerce in low-income consumers: evidence from an emerging economy. Heliyon, 6(11), e05451. https://doi.org/10.1016/j.heliyon.2020.e05451
De, R., Pandey, N., & Pal, A. (2020). International Journal of Information Management Impact of digital surge during Covid-19 pandemic?: A viewpoint on research and practice. International Journal of Information Management, (June), 102171. https://doi.org/10.1016/j.ijinfomgt.2020.102171
Dhingra, S., & Gupta, S. (2020). Behavioural intention to use mobile banking: An extension of UTAUT2 model. International Journal of Mobile Human Computer Interaction, 12(3), 1–20. https://doi.org/10.4018/IJMHCI.2020070101
Eneizan, B., Mohammed, A. G., Alnoor, A., Alabboodi, A. S., & Enaizan, O. (2019). Customer acceptance of mobile marketing in Jordan: An extended UTAUT2 model with trust and risk factors. International Journal of Engineering Business Management, 11, 1–10. https://doi.org/10.1177/1847979019889484
Gharaibeh, N., Gharaibeh, M. K., Gharaibeh, O., & Bdour, W. (2020). Exploring intention to adopt mobile commerce: Integrating UTAUT2 with social media. International Journal of Scientific and Technology Research, 9(3), 3826–3833.
Ghozali & Latan. (2015). Partial Least Square SEM (PLS - SEM). Partial Least Square.
Hamid, R. S., & Anwar, S. M. (2019). Structural Equation Modal (SEM) Berbasis Varian. Jakarta: PT. Inkubator Penulis Indonesia.
Haris, C. A., WA, B. S., & Nasiri, A. (2019). Penerapan Model Utaut2 Untuk Mengevaluasi Aplikasi Ruang Guru. Jurnal Teknologi Informasi, 3(2), 192. https://doi.org/10.36294/jurti.v3i2.1085
Hartono, J. (2015). Konsep dan Aplikasi Structural Equation Modeling (SEM) Berbasis Varian dalam Penelitian Bisnis. Public Administration Review.
Indonesia Financial Services Authority (OJK). (2020). Indonesia Banking Statistics 2020, 19(01), 1–170. Retrieved from https://www.ojk.go.id/id/kanal/perbankan/data-dan-statistik/statistik-perbankan-indonesia/Pages/Statistik-Perbankan-Indonesia---Desember-2020.aspx
Juningsih, E. H., Aziz, F., Ismunandar, D., Sarasati, F., Irmawati, I., & Yanto, Y. (2020). Penggunaan Model UTAUT2 Untuk Memahami Persepsi Pengguna Aplikasi G-Meet. Indonesian Journal on Software Engineering (IJSE), 6(2), 289–295. https://doi.org/10.31294/ijse.v6i2.10075
Kapser, S., & Abdelrahman, M. (2020). Acceptance of autonomous delivery vehicles for last-mile delivery in Germany – Extending UTAUT2 with risk perceptions. Transportation Research Part C: Emerging Technologies, 111(December 2019), 210–225. https://doi.org/10.1016/j.trc.2019.12.016
Karjaluoto, H., Shaikh, A. A., Leppäniemi, M., & Luomala, R. (2020). Examining consumers’ usage intention of contactless payment systems. International Journal of Bank Marketing, 38(2), 332–351. https://doi.org/10.1108/IJBM-04-2019-0155
Macedo, I. M. (2017). Predicting the acceptance and use of information and communication technology by older adults: An empirical examination of the revised UTAUT2. Computers in Human Behavior, 75, 935–948. https://doi.org/10.1016/j.chb.2017.06.013
Marpaung, F. K., Dewi, R. S., Grace, E., Sudirman, A., & Sugiat, M. (2021). Behavioral Stimulus for Using Bank Mestika Mobile Banking Services: UTAUT2 Model Perspective. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 61–72. https://doi.org/10.52970/grmapb.v1i2.68
Merhi, M., Hone, K., & Tarhini, A. (2019). A cross-cultural study of the intention to use mobile banking between Lebanese and British consumers: Extending UTAUT2 with security, privacy and trust. Technology in Society, 59(January), 101151. https://doi.org/10.1016/j.techsoc.2019.101151
Momani, A. M. (2020). The unified theory of acceptance and use of technology: A new approach in technology acceptance. International Journal of Sociotechnology and Knowledge Development, 12(3), 79–98. https://doi.org/10.4018/IJSKD.2020070105
Muhammad Taufik Hidayat, Qurrotul Aini, & Elvi Fetrina. (2020). Penerimaan Pengguna E-Wallet Menggunakan UTAUT 2 (Studi Kasus). Jurnal Nasional Teknik Elektro Dan Teknologi Informasi, 9(3), 239–247. https://doi.org/10.22146/.v9i3.227
Nguyen, T. T., Nguyen, H. T., Mai, H. T., & Tran, T. T. M. (2020). Determinants of digital banking services in Vietnam: Applying utaut2 model. Asian Economic and Financial Review, 10(6), 680–697. https://doi.org/10.18488/journal.aefr.2020.106.680.697
Nordhoff, S., Louw, T., Innamaa, S., Lehtonen, E., Beuster, A., Torrao, G., … Merat, N. (2020). Using the UTAUT2 model to explain public acceptance of conditionally automated (L3) cars: A questionnaire study among 9,118 car drivers from eight European countries. Transportation Research Part F: Traffic Psychology and Behaviour, 74, 280–297. https://doi.org/10.1016/j.trf.2020.07.015
Owusu Kwateng, K., Osei Atiemo, K. A., & Appiah, C. (2019). Acceptance and use of mobile banking: an application of UTAUT2. Journal of Enterprise Information Management, 32(1), 118–151. https://doi.org/10.1108/JEIM-03-2018-0055
Paridawati, I., Daulay, M. I., & Amalia, R. (2021). JOURNAL ON TEACHER EDUCATION Research & Learning in Faculty of Education Persepsi Orangtua Terhadap Penggunaan Smartphone pada Anak Usia Dini di Desa Indrasakti Kecamatan Tapung Kabupaten Kampar, 2, 28–34.
Patil, P., Tamilmani, K., Rana, N. P., & Raghavan, V. (2020). Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal. International Journal of Information Management, 54(May), 102144. https://doi.org/10.1016/j.ijinfomgt.2020.102144
Purwanto, E., & Loisa, J. (2020). The intention and use behaviour of the mobile banking system in Indonesia: UTAUT model. Technology Reports of Kansai University, 62(6), 2757–2767.
Putri, N. K. R. D., & Suardikha, I. M. S. (2020). Penerapan Model UTAUT 2 Untuk Menjelaskan Niat Dan Perilaku Penggunaan E-Money di Kota Denpasar. E-Jurnal Akuntansi, 30(2), 540–555. https://doi.org/DOI: https://doi.org/10.24843/EJA.2020.v30.i02.p20
Sankaran, R., & Chakraborty, S. (2021). Factors Impacting Mobile Banking in India: Empirical Approach Extending UTAUT2 with Perceived Value and Trust. IIM Kozhikode Society & Management Review, 232020682097521. https://doi.org/10.1177/2320206820975219
Saputra, M., Maulidya Izzati, B., & Rahmadiani, J. (2021). The Acceptance of Government Resource Planning System Using Unified Theory of Acceptance and Use of Technology 2. Journal of Information System), 17(1), 1–19.
Shaw, N., & Sergueeva, K. (2019). The non-monetary benefits of mobile commerce: Extending UTAUT2 with perceived value. International Journal of Information Management, 45(December 2017), 44–55. https://doi.org/10.1016/j.ijinfomgt.2018.10.024
Thusi, P., & Maduku, D. K. (2020). South African millennials’ acceptance and use of retail mobile banking apps: An integrated perspective. Computers in Human Behavior, 111(July 2019). https://doi.org/10.1016/j.chb.2020.106405
Venkatesh, V., Smith, R. H., & Hall, V. M. (2003). User Acceptance of Information Technology?: Toward a Unified View. MIS Quarterly, 27(3), 425–478. https://doi.org/10.1201/9780849375477.ch230
Venkatesh, V., Thong, J. Y. L. ., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly, 36(1), 157–178.
Widyanto, H. A., Kusumawardani, K. A., & Septyawanda, A. (2020). Encouraging Behavioral Intention To Use Mobile Payment: an Extension of Utaut2. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 4(1), 87. https://doi.org/10.24912/jmieb.v4i1.7584
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2022-03-29
How to Cite
Dwi Pratama, R. R., & Renny Renny. (2022). THE ROLE OF BEHAVIORAL INTENTIONS TO USE MOBILE BANKING: APPLICATION OF THE UTAUT2 METHOD WITH SECURITY, TRUST AND RISK FACTORS. Dinasti International Journal of Management Science, 3(4), 728–741. https://doi.org/10.31933/dijms.v3i4.1141
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