Price Perception and E-WOM Effects on Brand Image and Purchase Intention in Air India

Authors

  • Aisyah Rahmawati Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Teuku Alwi Isyan Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Abdul Ghafar Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Deslida Saidah Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
  • Vica Nurhayani Harahap Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v7i4.6278

Keywords:

Price, Electronic Word of Mouth (e-WOM), Brand Image, Purchase Intention, Air India, Airline Industry

Abstract

This research was conducted to find out the influence of Price and Electronic Word of Mouth (e-WOM) through Brand Image as an intervening variable on Purchase Intention in Air India Airlines. The population in this study were respondents from various countries who had prior experience and familiarity with Air India. The study employed purposive sampling and adopted a quantitative design using SEM-PLS through SmartPLS. A total of 200 responses were collected via structured questionnaires. The results show that both Price and e-WOM significantly impact Brand Image. However, e-WOM does not significantly affect Purchase Intention, directly or indirectly, while Price and Brand Image have a significant direct influence on Purchase Intention. This study contributes to the literature on airline marketing by highlighting the mediating role of brand image in emerging markets, offering strategic insights for airlines seeking digital reputation recovery.

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Published

2026-04-08

How to Cite

Rahmawati, A., Isyan, T. A., Ghafar, A., Saidah, D., & Harahap, V. N. (2026). Price Perception and E-WOM Effects on Brand Image and Purchase Intention in Air India. Dinasti International Journal of Education Management and Social Science, 7(4), 3614–3623. https://doi.org/10.38035/dijemss.v7i4.6278

Issue

Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April - May 2026)

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Articles

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Copyright (c) 2026 Aisyah Rahmawati, Teuku Alwi Isyan, Abdul Ghafar, Deslida Saidah, Vica Nurhayani Harahap

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