Analysis of the Impact of Credibility, Attractiveness, and Influencer Content on Online Purchase Intention Through Live Streaming

Authors

  • Muhammad Zaldi Maulidin Universitas Multimedia Nusantara, Indonesia
  • Johny Natu Prihanto Universitas Multimedia Nusantara, Indonesia
  • Rajesh Prettypal Singh Universitas Multimedia Nusantara, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v7i2.5648

Keywords:

Influencer Credibility, Customer Attitude, Brand Awareness, Brand Association, Online Purchase Intention, Social Commerce, Live Streaming Marketing

Abstract

The rapid development of the social commerce industry and live streaming marketing influences consumer behavior in making purchase decisions. This study aims to examine the effects of influencer credibility and customer attitudes on brand awareness, brand association, and online purchase intention. The research employs a structural equation modeling (SEM) approach with a quantitative method, based on theories of influencer credibility and customer perception. Data were collected through questionnaires distributed to respondents who are potential buyers via live streaming, totaling 277 participants. This research makes a theoretical contribution by expanding the understanding of the influence mechanism of influencer credibility in the context of live streaming commerce, which is still limited in previous literature. Practically, the findings can assist brands in designing more effective influencer marketing strategies to improve sales performance through live streaming platforms.

References

Aaker, D. A. (1991). Managing brand equity. Free Press.

Abdelsalam, S., Salim, N., Alias, R. A., & Husain, O. (2020). Understanding online impulse buying behavior in social commerce: A systematic literature review. IEEE Access, 8, 89041–89058. https://doi.org/10.1109/ACCESS.2020.2993671

Abdul Rehman, A., & Alharthi, K. (n.d.). An introduction to research paradigms. International Journal of Educational Investigations, 2016(8), 51–59. www.ljeionline.com

Adi. (n.d.). Pengunjung situs Shopee dan Lazada naik kuartal I 2025, Tokopedia dan Bilibii turun.

Ahmadi, F., & Hudrasyah, H. (2022). Factors influencing product purchase intention in TikTok live streaming shopping. International Journal of Accounting, Finance and Business (IJAFB), 7(43), 571–586. https://doi.org/10.55573/IJAFB.074342

Ahmed, Q. M. (2016). Social media marketing and consumer behavior: An academic literature review. https://www.researchgate.net/publication/341115006

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Aparawirote, D., & Yawised, K. (2022). Factors influencing the behavioral and purchase intention on live-streaming shopping. Asian Journal of Business Research, 12(1), 39–56. https://doi.org/10.14707/ajbr.220119

Arachchi, H. A. D. M., & Samarasinghe, G. D. (2023). Influence of corporate social responsibility and brand attitude on purchase intention. *Spanish Journal of Marketing - ESIC, 27*(3), 389–406. https://doi.org/10.1108/SJME-12-2021-0224

Armitage, C. J., & Conner, M. (2001). Efficacy of the theory of planned behaviour: A meta-analytic review. British Journal of Social Psychology, 40(4), 471–499. https://doi.org/10.1348/014466601164939

Astarini, D., & Sumardi, A. (2022, January 21). Drivers and outcomes of credibility and parasocial interaction to purchase intentions. https://doi.org/10.4108/eai.3-8-2021.2315150

Audrezet, A., de Kerviler, G., & Moulard, J. G. (2020). Authenticity under threat: When social media influencers need to go beyond self-presentation. Journal of Business Research, 117, 557–569. https://doi.org/10.1016/j.jbusres.2018.07.008

Brehm, S. S., Miller, R. S., Perlman, D., & Campbell, S. M. (n.d.). Intimate relationships.

Chekima, B., Chekima, F. Z., & Adis, A.-A. A. (2020). Social media influencer in advertising: The role of attractiveness, expertise and trustworthiness. Journal of Economics and Business, 3(4). https://doi.org/10.31014/ajor.1992.03.04.298

Chen, C. C., Lin, Y. C., & Lin, C. W. (2023). Real-time engagement in live streaming commerce: The role of social presence. Journal of Retailing and Consumer Services, 72, 103265. https://doi.org/10.1016/j.jretconser.2023.103265

Chen, N., & Yang, Y. (2023). The role of influencers in live streaming e-commerce: Influencer trust, attachment, and consumer purchase intention. Journal of Theoretical and Applied Electronic Commerce Research, 18(3), 1601–1618. https://doi.org/10.3390/itaer18030081

Chen, Y., & Wang, R. (2023). Algorithmic personalization and purchase intention. Journal of Retailing, 99(2), 210–225. https://doi.org/10.1016/j.jretai.2022.11.015

Cho, S., Sang, J., Kyung, R., Zhaoxing, W., Lee, S.-J., & Lee, K.-R. (2018). Factors influencing product purchase intention in Taobao live streaming shopping. Journal of Digital Contents Society, 19(4), 649–659. https://doi.org/10.9728/dcs.2018.19.4.649

Choi, S. M., & Rifon, N. J. (2012). It is a match: The impact of congruence between celebrity image and consumer ideal self on endorsement effectiveness. Psychology and Marketing, 29(9), 639–650. https://doi.org/10.1002/mar.20550

Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47–75. https://doi.org/10.2501/IJA-30-1-047-075

Dash, G., & Paul, J. (2023). CB-SEM vs PLS-SEM methods for research in social sciences. Technological Forecasting & Social Change, 173, 121092. https://doi.org/10.1016/j.techfore.2021.121092

Delgado-Ballester, E., & Munuera-Alemán, J. L. (2001). Brand trust in the context of consumer loyalty. European Journal of Marketing, 35(11/12), 1238–1258. https://doi.org/10.1108/EUM0000000006475

Djafarova, E., & Trofimenko, O. (2019). 'Instafamous' – Credibility and self-presentation of micro-celebrities on social media. Information, Communication & Society, 22(10), 1432–1446. https://doi.org/10.1080/1369118X.2018.1438491

Dong, X., Gabrieli, G., Cuong Quoc Nguyen, I., Haro, A., Aishiaer NadilaiAishiaerrr, N., & Aihetamrujiang Aihemaiti, studentxjitueducn. (n.d.). Research on the impact of live streaming marketing by online influencers on consumer purchasing intentions.

Fadilla, Z., Muhammad, P., Penerbit, Z., Zaini, M., & Jannah, M. (2023). Metodologi penelitian kuantitatif. https://www.researchgate.net/publication/370561251

Fletcher, K. A., & Gbadamosi, A. (2022). Examining social media live stream’s influence on the consumer decision-making: A thematic analysis. Electronic Commerce Research. https://doi.org/10.1007/s10660-022-09623-y

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104

Franke, G. R., & Sarstedt, M. (2019). Heuristics versus statistics in discriminant validity testing: A comparison of four procedures. Internet Research, 29(3), 430–447. https://doi.org/10.1108/IntR-12-2017-0515

Google, Temasek, & Bain. (2023). *e-Conomy SEA 2023 report*. https://www.economysea.com

Habib Dada, M. (2021). Impact of brand association, brand image & brand loyalty on brand equity. Journal of Marketing Strategies, 3(1).

Haenlein, M., Anadol, E., Farnsworth, T., Hugo, H., Hunichen, J., & Welte, D. (2020). Navigating the new era of influencer marketing: How to be successful on Instagram, TikTok, & Co. California Management Review, 63(1), 5–25. https://doi.org/10.1177/0008125620958166

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage.

Hair, J. F., Sarstedt, M., & Ringle, C. M. (2024). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. Asia Pacific Journal of Management, 41, 745–783. https://doi.org/10.1007/s10490-023-09871-y

Hakala, U., Svensson, J., & Vincze, Z. (2012). Consumer-based brand equity and top-of-mind awareness: A cross-country analysis. Journal of Product and Brand Management, 21(6), 439–451. https://doi.org/10.1108/10610421211264928

Hazrini, N., Zahari, M., Nuraisyah, N., Azmi, N., Nur, W., Wan, I., Kamar-Bodian, A., & Othman, M. S. (2021). Impact of live streaming on social media on impulse buying. Asian Journal of Behavioural Sciences, 3(1). http://myjms.mohe.gov.my/index.php/ajbs

Hermanda, A., Sumarwan, U., & Tinaprilla, D. N. (2019). The effect of social media influencer on brand image, self-concept, and purchase intention. Journal of Consumer Sciences, 4(2).

Henseler, J., Hubona, G., & Ray, P. A. (2024). Measurement theory in behavioral research. MIS Quarterly, 48(1), 301–325. https://doi.org/10.25300/MISQ/2024/1652

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8

Joshi, Y., Lim, W. M., Jagani, K., & Kumar, S. (2023). Social media influencer marketing: Foundations, trends, and ways forward. Electronic Commerce Research. https://doi.org/10.1007/s10660-023-09719-z

Katadata.co.id, & kredivocorp.com. (2023). *2023 Indonesian e-Commerce Consumer Behavior Report: Economic Recovery and Shopping Trends in Post-Pandemic*. https://katadata.co.id/perilaku-ecommerce-2023

Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22. https://doi.org/10.1177/002224299305700101

Keller, K. L. (2020). Strategic brand management (5th ed.). Pearson.

Khan, S., Rehman, S., & Kashif, U. (2023). “We do it but they don’t” unveiling the impact of differentiation-oriented content on purchase intentions through mediation of SM engagement and moderation of social media skills. South Asian Journal of Marketing. https://doi.org/10.1108/sajm-09-2022-0064

Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480–1486. https://doi.org/10.1016/j.jbusres.2011.10.014

Kim, J., & Ko, S. (2024). Platform trust and purchase intention. Journal of Business Research, 172, 114–129. https://doi.org/10.1016/j.jbusres.2024.114129

Kline, R. B. (2023). Principles and practice of structural equation modeling (5th ed.). Guilford.

Lajnef, K. (2023). The effect of social media influencers’ on teenagers behavior: An empirical study using cognitive map technique. Current Psychology, 42(22), 19364–19377. https://doi.org/10.1007/s12144-023-04273-1

Lee, J. E., Goh, M. L., & Mohd Noor, M. N. Bin. (2019). Understanding purchase intention of university students towards skin care products. PSU Research Review, 3(3), 161–178. https://doi.org/10.1108/prr-11-2018-0031

Leung, F. F., Gu, F. F., Li, Y., Zhang, J. Z., & Palmatier, R. W. (2022). Influencer marketing effectiveness. Journal of Marketing, 86(6), 93–115. https://doi.org/10.1177/00222429221102889

Li, F., Larimo, J., & Leonidou, L. C. (2021). Social media marketing strategy: Definition, conceptualization, taxonomy, validation, and future agenda. Journal of the Academy of Marketing Science, 49(1), 51–70. https://doi.org/10.1007/s11747-020-00733-3

Li, X., Sun, Y., & Zhang, L. (2025). Digital social impact: Quantifying influence dynamics in algorithm-mediated environments. Journal of Business Research, 183, 114702. https://doi.org/10.1016/j.jbusres.2024.114702

Lim, X. J., Mohd Radzol, A. R. bt, Cheah, J.-H. (Jacky), & Wong, M. W. (2017). The impact of social media influencers on purchase intention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2). https://doi.org/10.14707/ajbr.170035

Liu, Z., Yang, J., & Ling, L. (2020). Exploring the influence of live streaming in mobile commerce on adoption intention from a social presence perspective. International Journal of Mobile Human Computer Interaction, 12(2), 53–71. https://doi.org/10.4018/JIMHCI.2020040104

Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501

Macheka, T., Quaye, E. S., & Ligaraba, N. (2023). The effect of online customer reviews and celebrity endorsement on young female consumers’ purchase intentions. Young Consumers. https://doi.org/10.1108/YC-05-2023-1749

Madichie, N. O. (n.d.). Consumer attitude. https://www.researchgate.net/publication/327672906

Martiningsih, D. A., & Setyawan, A. A. (2022). The impact of influencers’ credibility towards purchase intention. Proceedings of the International Conference on Economics and Business Studies (ICOEBS 2022), 655. https://doi.org/10.2991/aebmr.k.220602.025

O’Cass, A., & Lim, K. (2002). The influence of brand associations on brand preference and purchase intention: An Asian perspective on brand associations. Journal of International Consumer Marketing, 14(2–3), 41–71. https://doi.org/10.1300/J046v14n02_03

Pinochet, L. H. C., Lopes, E. L., Sruizon, C. H. F., & Onusic, L. M. (2018). The influence of the attributes of “Internet of Things” products on functional and emotional experiences of purchase intention. Innovation and Management Review, 15(3), 303–320. https://doi.org/10.1108/NMR-05-2018-0028

Prakash, G., Singh, P. K., Ahmad, A., & Kumar, G. (2023). Trust, convenience and environmental concern in consumer purchase intention for organic food. *Spanish Journal of Marketing - ESIC, 27*(3), 367–388. https://doi.org/10.1108/SJME-09-2022-0201

Qing, C., & Jin, S. (2022). What drives consumer purchasing intention in live streaming e-commerce? Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.938726

Rahmi, S., Ilyas, G. B., Tamsah, H., & Munir, A. R. (2022). Perceived risk and its role in the influence of brand awareness on purchase intention: Study of Shopee users. Jurnal Siasat Bisnis, 26(1), 97–109. https://doi.org/10.20885/jsb.vol26.iss1.art7

Rasool Lakhan, G., Ullah, M., Channa, A., Abbas, M., & Azizullah Khan, M. (2021). Factors effecting consumer purchase intention: Live streaming commerce. Psychology and Education, 58(5). www.psychologyandeducation.net

Richter, N. F., Cepeda Carrion, G., Roldan, J. L., & Ringle, C. M. (2022). The use of partial least squares structural equation modeling and complementary methods in international management research. Management International Review, 62, 449–470. https://doi.org/10.1007/s11575-022-00468-z

Rodrigo, A., & Mendis, T. (2023). Impact of social media influencers’ credibility on millennial consumers’ green purchasing behavior: A concept paper on personal and social identities. Management Matters, 20(2), 134–153. https://doi.org/10.1108/manm-12-2022-0113

Saima, & Khan, M. A. (2020). Effect of social media influencer marketing on consumers’ purchase intention and the mediating role of credibility. Journal of Promotion Management, 27(4), 503–523. https://doi.org/10.1080/10496491.2020.1851847

Sarstedt, M., Hair, J. F., & Ringle, C. M. (2023). PLS-SEM: Current guidelines and future directions. Journal of Marketing Theory and Practice, 31(2), 211–229. https://doi.org/10.1080/10696679.2022.2101526

Sesar, V., Martinčević, I., & Boguszewicz-Kreft, M. (2022). Relationship between advertising disclosure, influencer credibility and purchase intention. Journal of Risk and Financial Management, 15(7). https://doi.org/10.3390/jrfm15070276

Sobari, N. (2022). The effect of live streaming on purchase intention of e-commerce customers.

Taher, S. S., Chan, T. J., Zolkepil, I. A., & Sharipudin, M. N. S. (2022). Mediating role of parasocial relationships on social media influencers’ reputation signals and purchase intention of beauty products. Romanian Journal of Communication and Public Relations, 24(3), 45–66. https://doi.org/10.21018/rjcpr.2022.3.348

Trunfio, M., & Rossi, S. (2021). Conceptualising and measuring social media engagement: A systematic literature review. Italian Journal of Marketing, 2021(3), 267–292. https://doi.org/10.1007/s43039-021-00035-8

Wongkitrungrueng, A., & Assarut, N. (2020). The role of live streaming in building consumer trust and engagement with social commerce sellers. Journal of Business Research, 117, 543–556. https://doi.org/10.1016/j.jbusres.2018.07.025

Xu, P., Cui, B. J., & Lyu, B. (2022). Influence of streamer’s social capital on purchase intention in live streaming e-commerce. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.748172

Yadav, M., & Rahman, Z. (2018). The influence of social media marketing activities on customer loyalty: A study of e-commerce industry. Benchmarking, 25(9), 3882–3905. https://doi.org/10.1108/BIJ-05-2017-0092

Yang, Q., Huo, J., Li, H., Xi, Y., & Liu, Y. (2023). Can social interaction-oriented content trigger viewers’ purchasing and gift-giving behaviors? Evidence from live-streaming commerce. Internet Research, 33(7), 46–71. https://doi.org/10.1108/INTR-11-2021-0861

Zhang, L., Chen, M., & Zamil, A. M. A. (2023). Live stream marketing and consumers’ purchase intention: An IT affordance perspective using the S-O-R paradigm. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1069050

Zhang, M., Qin, F., Wang, G. A., & Luo, C. (2020). The impact of live video streaming on online purchase intention. Service Industries Journal, 40(9–10), 656–681. https://doi.org/10.1080/02642069.2019.1576642

Downloads

Published

2025-12-11

How to Cite

Maulidin, M. Z., Prihanto, J. N., & Singh, R. P. (2025). Analysis of the Impact of Credibility, Attractiveness, and Influencer Content on Online Purchase Intention Through Live Streaming. Dinasti International Journal of Education Management and Social Science, 7(2), 1545–1555. https://doi.org/10.38035/dijemss.v7i2.5648