Strategies to Overcome Digital Transformation Challenges in Courier Services - A Systematic Literature Review and Bibliometric Analysis

Authors

  • Emay Marsita Magister of Logistic Management, Universitas Logistik dan Bisnis Internasional, Bandung 40151, Indonesia
  • Maniah Maniah Magister of Logistic Management, Universitas Logistik dan Bisnis Internasional, Bandung 40151, Indonesia
  • Melia Eka Lestiani Magister of Logistic Management, Universitas Logistik dan Bisnis Internasional, Bandung 40151, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v7i1.5389

Keywords:

Digital Transformation, Courier Services, Logistics Innovation, Bibliometric Analysis, Systematic Review, Last-Mile Delivery

Abstract

The rapid evolution of digital technologies has fundamentally reshaped the courier industry, prompting a wave of innovations aimed at enhancing operational performance, customer experience, and environmental sustainability. This study adopts a Systematic Literature Review (SLR), integrated with bibliometric analysis, to examine 89 peer-reviewed articles indexed in Scopus from 2018 to 2025. The findings reveal four dominant strategic pathways adopted by courier service providers to navigate digital transformation: investing in digital culture (16%), building robust technological infrastructure (45%), securing financial resources (24%), and ensuring regulatory compliance (16%). The study also highlights a surge in research activity following the COVID-19 pandemic, reflecting an industry-wide urgency to modernize last-mile delivery operations. By synthesizing these insights, the research offers a conceptual framework for future strategic alignment and provides actionable guidance for courier firms facing the pressures of digital disruption.

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2025-10-22

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Marsita, E. ., Maniah, M., & Lestiani, M. E. . (2025). Strategies to Overcome Digital Transformation Challenges in Courier Services - A Systematic Literature Review and Bibliometric Analysis. Dinasti International Journal of Education Management and Social Science, 7(1), 696–730. https://doi.org/10.38035/dijemss.v7i1.5389

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Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (October - November 2025)

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