The Role of Logistics Capabilities in Driving Digital Transformation: A Case Study of PT Pos Indonesia Persero
DOI:
https://doi.org/10.38035/dijemss.v6i3.4079Keywords:
PT Pos Indonesia, Logistics Capability, Digital TransformationAbstract
PT Pos Indonesia is a state-owned enterprise in Indonesia. which operates in the courier service sector. Currently, PT Pos Indonesia is ranked fourth after JNE, J&T Express, and TIKI. This is the impact of many competitors, resulting in a downward trend in the volume of courier shipments per year. In 2023, PT Pos Indonesia will transform into a logistics company. This research aims to Analysis of the Influence of Logistics Capability Factors on Digital Transformation. The survey was conducted on 132 respondents consisting of the Director, Senior Manager, Manager, Assistant Manager, Lecturer and Entrepreneur levels. The method used in this research is quantitative research. Quantitative research is a methodological approach employed to investigate specific populations or samples by gathering numerical data. This data is subsequently analyzed using statistical techniques to explore and clarify the relationships between various variables. Based on the analysis of the respondents, it can be concluded that a positive and significant influence Core Capability, Customer Satisfaction, Logistics Operation, Supply Chain Visibility, Technology and Innovation on Digital Transformation. However a negative and not significant influence of Infrastructure Capability on Digital Transformation. together contribute positively and significantly to the digital transformation variable by 95.70%. This shows that from an external perspective, Pos Indonesia must make effective improvements and improvements in transforming into a state-owned enterprise's logistics.
References
Djoemadi, Faizal Rochmat. 2023. Thriving on Turbulance. Bandung: PT. Pos Indonesia.
Hasnita. 2021. “Modul Praktik Partial Least Square (PLS).” : 1–23.
Marbun, Desy Natasha V.D., Sriroso Satmoko, and Siwi Gayatri. 2019. “Peran Penyuluh Pertanian Dalam Pengembangan Kelompok Tani Tanaman Hortikultura Di Kecamatan Siborongborong, Kabupaten Tapanuli.” Jurnal Ekonomi Pertanian dan Agribisnis 3(3): 537–46. doi:10.21776/ub.jepa.2019.003.03.9.
Muhammad, Taufani, and Widjaja Anton. 2021. “Digital Transformation for Enhancing LSP (Logistic Service Provider) Performance.” Proceeding of the International Conference on Family Business and Entrepreneurship 2(1): 29–40. doi:10.33021/icfbe.v2i1.3518.
Permanasari. 2017. “No Title.”
Saputra, Hijrah. 2021. “Key Success Factors Facilitating SME E-Commerce in Developing Countries: Literature Review.” Leadership Strategies for Global Supply Chain Management in Emerging Markets (February): 244–70. doi:10.4018/978-1-7998-2867-9.ch011.
Waskito, S K. 2023. “Terampil Mengolah Data Regresi, Path Analysis, Structural Equation, Model Dengan SPSS Dan Amos.” Bandung: Alfabeta.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Erna Mulyati, Muhammad Amin, Hijrah Saputra
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Education Management and Social Science (DIJEMSS) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Education Management and Social Science (DIJEMSS).
