Employee’s Satisfaction in Midewife Maternity Services in T Primary Health Care, Pekalongan, Central Java

Naily Mei Rina Wati; Jacob Donald Tan

doi:10.38035/dijemss.v6i2.3776

Authors

Naily Mei Rina Wati Universitas Pelita Harapan, Indonesia
Jacob Donald Tan Universitas Pelita Harapan, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v6i2.3776

Keywords:

Employee satisfaction, midwife, maternity services, primary health care

Abstract

Midwives play a vital role in addressing issues related to pregnancy and breastfeeding, which also helps prevent postpartum depression. Low satisfaction among hospital midwives can lead to inadequate professional identity and employee turnover. The aim of this study was to determine the factors that influence midwives' job satisfaction in maternity services. The stages in this research include starting, selecting cases and informants, compiling instruments and protocols, entering the field, analyzing data, establishing proportions, summarizing the literature, concluding, implications, and recommendations for further research. In this study, the researcher used ten midwives as research informants. Data collection techniques used in this study include observation, interviews, field notes. Triangulation is used to help confirm research findings, reduce the shortcomings of a single method or source, provide greater insight, quickly detect and eliminate inconsistent data, and increase the validity and credibility of the research. The researcher concluded that there were ten latent variables from ten informants. Eight latent variables contributed to employee satisfaction. These factors include sense of dedication, family orientation towards relationships, synergistic teamwork, rational compensation, support for professional development, employee facilities, empathy for scarce resources, and serving patients with diverse demographics. In addition, two factors were identified as causes of employee dissatisfaction such as flood-prone facilities and work-life imbalance.

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