SIP Banget Batu City: Nurturing the Quality of Creative Economy and Tourism Services from a New Public Service Perspective

Authors

  • Mohammad Nur Kholis Majid Universitas Airlangga, Surabaya, Indonesia
  • Bintoro Wardiyanto Universitas Airlangga, Surabaya, Indonesia,
  • Erna Setijaningrum Universitas Airlangga, Surabaya, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v6i2.3767

Keywords:

New Public Service, SIP BANGET, Tourism, Creative Economy

Abstract

Batu Tourism Information System Creative Economy Development is an e-government initiative created by Batu City to encourage tourism and local creative industries. However, more inclusive methods are needed due to technical constraints and low community participation. This article looks at how BANGET SIP was implemented through an NPS framework that emphasizes community participation, transparency, and social accountability. The government can increase community trust and optimize application performance by applying NPS principles, such as citizens as partners and government as facilitators. In addition, cross-sector collaboration is essential to develop a sustainable creative economy and tourism. The research method is descriptive qualitative with literature study and observation. The results of the analysis show that the application of NPS can help BANGET SIP become a more inclusive, responsive, and sustainable development-oriented public service, while the application of NPS can help strengthen more transparent and open governance.

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Published

2025-01-03

How to Cite

Nur Kholis Majid, M., Wardiyanto, B., & Setijaningrum, E. (2025). SIP Banget Batu City: Nurturing the Quality of Creative Economy and Tourism Services from a New Public Service Perspective. Dinasti International Journal of Education Management And Social Science, 6(2), 1456–1460. https://doi.org/10.38035/dijemss.v6i2.3767

Issue

Vol. 6 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (December 2024 - January 2025)

Section

Articles

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Copyright (c) 2025 Mohammad Nur Kholis Majid, Bintoro Wardiyanto, Erna Setijaningrum

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