Implementation of Patient Centered Care for Patients with Disabilities in Rehabilitation Medical Center of Dr. Suyoto Hospital Indonesia 2024

Gunawan Rusuldi; Elsye Maria Rosa

doi:10.38035/dijemss.v6i1.3611

Authors

Gunawan Rusuldi University of Muhammadiyah Yogyakarta, Indonesia
Elsye Maria Rosa University of Muhammadiyah Yogyakarta, Indonesia

DOI:

https://doi.org/10.38035/dijemss.v6i1.3611

Keywords:

Patient-Centred Care (PCC), Hospital Accreditation, Patient Satisfaction, Cross-Sectional Study, Rehabilitation Services

Abstract

The implementation of patient-centred care (PCC) standards in hospital accreditation is anticipated to enhance patient satisfaction. This study focuses on Dr. Suyoto Kemhan Hospital, renowned for its comprehensive medical rehabilitation services, which underwent accreditation in 2018 and again in 2023. The research aims to analyze the impact of PCC application in accreditation standards on patient satisfaction levels before and after the accreditation process. Utilizing a cross-sectional analytical design, the study employed a questionnaire adapted from the Ministry of Administrative and Bureaucratic Reform (Kemenpan RB) No. 14 of 2017, which provides guidelines for public service satisfaction surveys. The results of the T paired-test indicated a statistically significant difference in patient satisfaction scores before and after accreditation, with a mean difference of 4.059 points. The Confidence Interval was relatively narrow (3.82 - 4.29), and the p-value was less than 0.001, demonstrating a substantial improvement in satisfaction levels. This enhancement reflects the positive effects of implementing PCC during the accreditation process, significantly influencing patients' perceptions of the services they receive. Overall, the findings underscore the importance of PCC in fostering a more satisfying healthcare experience for patients.

References

Accreditation Coommite. (2023). Accreditation Committee Annual Report 2022 / 2023 (Issue June). Ahpra Board Accreditaion Commite.

Aina, Q., Setyaningtyas, A., & Atika, A. (2020). Clinical Profile and Outcome of Mechanically Ventilated Children in a Pediatric Intensive Care Unit Surabaya. Biomolecular and Health Science Journal, 3(2), 91. https://doi.org/10.20473/bhsj.v3i2.22143

UU No. 44 Tahun 2009 tentang Rumah Sakit - Peraturan BPK, (2009).

Berwick, D., Bowman, K., & Matney, C. (2022). Traumatic Brain Injury: A Roadmap for Accelerating Progress (2022). In Traumatic Brain Injury. https://doi.org/10.17226/25394

Beslar, M. M., Wahono, E., Suharjanti, I., Sugianto, P., & Wisnujono, R. (2020). Association between Intelligence Level and Handicap Degree in Epilepsy Patients. Indian Journal of Forensic Medicine & Toxicology, 14(2), 1736–1741. https://doi.org/10.37506/ijfmt.v14i2.3187

Byrne, A.-L., Baldwin, A., & Harvey, C. (2020). Whose Centre is it Anyway? Defining Person-Centred Care in Nursing: An Integrative Review. PloS One, 15(3), e0229923. https://doi.org/10.1371/journal.pone.0229923

Coulter, A., & Oldham, J. (2016). Person-Centred Care: What is it and How Do We Get There? Future Hospital Journal, 3(2), 114–116. https://doi.org/10.7861/futurehosp.3-2-114

EA European Accreditation. (2017). EA Committees Report (Issue June). EA European Accreditation.

Jamhari, M. A. H., Soebadi, M. A., & Renaldo, J. (2022). Urogenital Fistula Patients Profile at a Tertiary Hospital in Surabaya, Indonesia from 2015 to 2021. Folia Medica Indonesiana, 58(3), 251–255. https://doi.org/10.20473/fmi.v58i3.34903

Kepmenkes Nomor 1128 Tahun 2022, (2022). https://yankes.kemkes.go.id/view_unduhan/59/kepmenkes-nomor-1128-tahun-2022

Kennedy, P. S. J., Pare, S., Fitranto, A. G., & Simanullang, R. (2022). Peningkatan Pemahaman Mengenai Pelayanan Rumah Sakit Melalui Diskusi di Rumah Sakit Kanker Dharmais Jakarta. IKRA-ITH ABDIMAS, 5(3), 107–114. https://doi.org/10.37817/ikra-ithabdimas.v5i3.2208

Kristanti, M. S., Effendy, C., Utarini, A., Vernooij-Dassen, M., & Engels, Y. (2019). The Experience of Family Caregivers of Patients With Cancer in An Asian Country: A Grounded Theory Approach. Palliative Medicine, 33(6), 676–684. https://doi.org/10.1177/0269216319833260

Lumenta, N. A., & Nefro. (2019). Kiat dan Strategy Implementasi. Komisi Akreditasi Rumah Sakit.

Prakoeswa, C., Reza, N., Alinda, M., Listiawan, M., Thio, H. B., & Kusumaputro, B. (2022). Pediatric Leprosy Profile in the Postelimination Era: A Study from Surabaya, Indonesia. The American Journal of Tropical Medicine and Hygiene, 106(3), 775–778. https://doi.org/10.4269/ajtmh.21-0458

Puspanegara, A., Maudina, D. L., & Rusmianingsih, N. (2023). Hubungan Beban Kerja dengan Kepuasan Kerja Perawat Pelaksana di Instalasi Rawat Inap Rumah Sakit Juanda Kuningan Tahun 2023. Journal of Public Health Innovation, 4(1), 217–226. https://doi.org/10.34305/jphi.v4i01.966

Suroyya, A. N., Triarso, I., & Wibowo, B. A. (2017). Analisis Ekonomi Rumah Tangga Nelayan Pada Alat Tangkap Gill Net Di PPP Morodemak, Kabupaten Demak. Journal of Fisheries Resources Utilization Management and Technology, 6(4), 30–39.

Syah, T. Y. R., & Wijoyo, C. K. (2021). Service Quality and Customer Satisfaction on WOM a Private Hospital in Indonesia. JMMR (Jurnal Medicoeticolegal Dan Manajemen Rumah Sakit), 10(1), LAYOUTING. https://doi.org/10.18196/jmmr.v10i1.10141

Utami, F., Rajaguru, V., Jang, J., Han, W., Roh, J., & Shin, J. (2023). Indonesia’s National Health Insurance Policy Reform and Enhanced Physical Abilities in People with Physical Disabilities: A Policy Analysis. Journal of International Development Cooperation, 18(2), 29–56. https://doi.org/10.34225/jidc.2023.18.2.29

Yanuar Rahmat Syah, T., Alimwidodo, P. C., Lianti, L., & Hatta, H. (2022). Perceived Price as Antecedent of Satisfaction and Loyalty: Learn from Fast Food Multinational Restaurants in Indonesia. Central European Business Review, 11(4), 63–84. https://doi.org/10.18267/j.cebr.304

Yunir, E., Nugraha, A. R. A., Rosana, M., Kurniawan, J., Iswati, E., Sarumpaet, A., Tarigan, T. J. E., & Tahapary, D. L. (2023). Risk Factors of Severe Hypoglycemia Among Patients With Type 2 Diabetes Mellitus in Outpatient Clinic of Tertiary Hospital in Indonesia. Scientific Reports, 13(1), 16259. https://doi.org/10.1038/s41598-023-43459-2

Zaree, A., Dev, S., Yaseen Khan, I., Arain, M., Rasool, S., Khalid Rana, M. A., Kanwal, K., Bhagat, R., Prachi, F., Puri, P., Varrassi, G., Kumar, S., Khatri, M., & Mohamad, T. (2023). Cardiac Rehabilitation in the Modern Era: Optimizing Recovery and Reducing Recurrence. Cureus, 15(9), e46006. https://doi.org/10.7759/cureus.46006