ANALYSIS OF SATISFACTION OF NATIONAL HEALTH INSURANCE JKN PARTICIPANTS THROUGH QUALITY OF MOBILE SERVICES AND CONFIDENCE MEDIATED BY DECISION TO CHOOSE MOBILE JKN SERVICE ON BPJS KESEHATAN OF PEKANBARU

Authors

  • Fitria Ichsani Mercu Buana University, Jakarta
  • Sri Hartono Mercu Buana University, Jakarta

DOI:

https://doi.org/10.31933/dijemss.v1i3.145

Keywords:

Satisfaction, Trust, Decision, Quality of Service,

Abstract

The purpose of this study is to find out how Analysis of Satisfaction of National Health Insurance JKN Participants through Quality of Mobile Services and Confidence Mediated by Decision to Choose Mobile JKN Service on BPJS Kesehatan of Pekanbaru, by measuring indicators that influence variables service quality, trust, decision and satisfaction. This research applies a descriptive research design using survey methods. Sampling uses certain criteria where the respondent is a health insurance participant as a sampling technique. This study was tested using the structural equation modeling (Lisrel) approach to test the significance of the significance of the overall model and predetermined pathway. The findings show that mobile service quality variables have a positive and significant effect on decisions, trust variables have a positive and significant effect on decisions, decision variables have a positive and significant effect on participant satisfaction, mobile service quality variables have a positive and significant effect on satisfaction and trust variables have a positive and significant effect on participant satisfaction.

References

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Published

2020-02-11

How to Cite

Ichsani, F., & Sri Hartono. (2020). ANALYSIS OF SATISFACTION OF NATIONAL HEALTH INSURANCE JKN PARTICIPANTS THROUGH QUALITY OF MOBILE SERVICES AND CONFIDENCE MEDIATED BY DECISION TO CHOOSE MOBILE JKN SERVICE ON BPJS KESEHATAN OF PEKANBARU. Dinasti International Journal of Education Management And Social Science, 1(3), 262–269. https://doi.org/10.31933/dijemss.v1i3.145

Issue

Vol. 1 No. 3 (2020): Dinasti International Journal of Education Management and Social Science (February - March 2020)

Section

Articles

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