The Influence of Employee Engagement and Job Satisfaction on Employee Performance in the Digital Transformation Era: A Study of Service Companies in Indonesia
DOI:
https://doi.org/10.38035/dijefa.v7i3.7313Keywords:
Employee Engagement, Job Satisfaction, Employee Performance, Digital Transformation, Service CompaniesAbstract
Digitalization is reshaping service organizations by altering routines, technology requirements, and expectations for employee output. This study investigates whether employee engagement and job satisfaction are associated with employee performance in Indonesian service companies. A quantitative explanatory cross-sectional survey was conducted with 200 purposively selected employees using a five-point Likert questionnaire. Employee engagement was assessed through vigor, dedication, and absorption; job satisfaction through work characteristics, compensation and recognition, supervision, coworkers, and communication; and employee performance through task and contextual performance. The data were examined using descriptive statistics, correlation analysis, reliability assessment, and multiple linear regression. Employee engagement showed a positive but non-significant coefficient (B = 0.113; p = 0.157), whereas job satisfaction had a very small negative and non-significant coefficient (B = −0.034; p = 0.698). The joint regression model was also non-significant (F = 1.092; p = 0.338; R² = 0.011). The results indicate that these two employee-related factors explain only a small part of performance differences, suggesting that organizational and digital-work conditions should also be considered.
References
Abadi, A. F. (2024). Pengaruh employee engagement terhadap kinerja karyawan melalui kepuasan kerja sebagai variabel mediasi. Jurnal Ilmu Manajemen, 12(1), 158–168. https://doi.org/10.26740/jim.v12n1.p158-168
Aristotelin, R. (2022). The effect of job satisfaction on employee performance through employee involvement as mediator variables at snack food distributors in Surabaya, Sidoarjo, and Gresik. International Journal of Review Management, Business and Entrepreneurship, 2(1), 43–51. https://doi.org/10.37715/rmbe.v2i1.3015
Astuti, D., & Suwandi, S. (2022). Pengaruh employee engagement terhadap kinerja karyawan yang dimediasi kepuasan kerja. Eqien - Jurnal Ekonomi Dan Bisnis, 11(4), 615–623. https://doi.org/10.34308/eqien.v11i04.1282
Bakker, A. B., & Demerouti, E. (2007). The Job Demands–Resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
Dwiputri, L. J., & Wanasida, A. S. (2024). The influence of perceived organizational support, training and development and employee engagement on employee performance mediated by employee engagement at the director’s office PT XYZ. Enrichment: Journal of Management, 14(3). https://doi.org/10.35335/enrichment.v14i3.1968
Faradiva, F. F., & Suratman, A. (2024). Peran employee engagement dalam meningkatkan employee performance: Studi kasus pada karyawan start-up. Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen.
Gunawan, A., Wahyuni, N., Baridzualdi, B., Katili, P. B., Setiawan, H., & Yulianti, N. (2022). Effect of job satisfaction, employee engagement, and work culture on employee performance during the Covid-19 pandemic. Journal of Systems Engineering and Management, 1(1), 29–34. https://doi.org/10.36055/joseam.v1i1.17542
Ismawati, T., Siahaan, E., & Sembiring, B. K. F. (2022). Effect of e-performance, work engagement and organizational culture on employee performance with job satisfaction as intervening. Journal Research of Social Science, Economics, and Management, 1(6), 680–688. https://doi.org/10.59141/jrssem.v1i6.84
Khairunnisa, D., Amri, U., & Iqbal, M. (2021). Pengaruh employee engagement, job design, dan organizational culture terhadap kinerja karyawan Bank Syariah Indonesia KC Palembang Demang. Indonesian Journal of Behavioral Studies, 1(4). https://doi.org/10.19109/ijobs.v1i4.10695
Koopmans, L., Bernaards, C., Hildebrandt, V., van Buuren, S., van der Beek, A. J., & de Vet, H. C. W. (2013). Development of an individual work performance questionnaire. International Journal of Productivity and Performance Management, 62(1), 6–28. https://doi.org/10.1108/17410401311285273
Maryati, T., Danupranata, G., Musoli, M., & Nugraha, S. S. (2024). Job satisfaction’s impact on employee performance: The mediating role of employee engagement. SENTRALISASI, 13(2), 13–30. https://doi.org/10.33506/sl.v13i2.3202
Nabila, V., & Budiono. (2025). Pengaruh job satisfaction terhadap employee performance melalui work engagement pada karyawan. Jurnal Ilmu Manajemen, 13(1), 242–254. https://doi.org/10.26740/jim.v13n1.p242-254
Nur, E. M., Lubis, A. R., Tabrani, M., & Djalil, M. A. (2021). Effects of leadership, employee engagement and job satisfaction on employee performance: An empirical study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(6), 1129–1139.
Putra, A. M., & Darmastuti, I. (2021). Pengaruh work engagement dan lingkungan kerja fisik terhadap kinerja karyawan dengan kepuasan kerja sebagai variable intervening. Diponegoro Journal of Management, 10(6).
Rahmadani, N. J., & Kurniawati, D. T. (2022). Pengaruh employee engagement dan employee satisfaction terhadap kinerja karyawan. Jurnal Kewirausahaan Dan Inovasi, 1(2). https://doi.org/10.21776/jki.2022.01.2.07
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701–716. https://doi.org/10.1177/0013164405282471
Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693–713. https://doi.org/10.1007/BF00929796
Sutanto, E. M., Sigiols, P. J., & Wijaya, E. N. (2024). Work-life balance, employee engagement, job satisfaction, and Indonesian employees’ performance. International Journal of Business and Society, 25(3), 832–851. https://doi.org/10.33736/ijbs.8355.2024
Wijayanti, I. D., & Sijabat, R. (2022). Pengaruh employee engagement dan kepuasan kerja terhadap kinerja karyawan pada Koperasi Simpan Pinjam Mitra Abadi. Jurnal Ilmiah Manajemen Bisnis Dan Ekonomi Kreatif, 1(2), 57–64. https://doi.org/10.26877/jibeka.v1i2.38
Yulita, E. V, Soleh, A., & Febliansa, M. R. (2023). The influence of employee engagement and job satisfaction on employee performance at Regional Development Planning Agency, Seluma Regency. Journal of Indonesian Management, 3(3). https://doi.org/10.53697/jim.v3i3.1401
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Prastiyo Diatmono, Fariz Pradhitya Illabi, Prana Yama Soedjatmiko, Muhamad Ramdhansyah, Muhamad Ryadhi Fariziansyah
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA).
