The Influence of Organizational Culture and Information Technology Capabilities on Organizational Performance Through Organizational Citizenship Behavior (Study at the East Java Provincial Forestry Service)
DOI:
https://doi.org/10.38035/dijefa.v6i5.5511Keywords:
Organizational Culture, Information Technology Capability, Organizational Citizenship Behavior, Organizational PerformanceAbstract
This study examines and analyzes the effect of cultural organization and information technology capability on organizational citizenship behavior and organizational performance at the Forestry Services of East Java province. It also examines and analyzes the effect of organizational culture and information technology capability on organizational performance, as measured by organizational citizenship behavior, at the Forestry Services of East Java province. The study applies quantitatively. Furthermore, the data analysis technique used descriptive statistics with Smart Partial Least Squares. The population consists of 208 managerial employees at the Forestry Services of East Java province. Moreover, the data collection technique used was saturated sampling. The sample consisted of 208 employees from Forestry Services in East Java province. The instrument in the data collection technique was a questionnaire. As a result, it shows that both organizational culture and information technology capability have a significant effect on the organizational citizenship behavior and organizational performance at the Forestry Services in East Java province. Likewise, organizational citizenship behavior has a significant effect on organizational performance at the Forestry Services in East Java province. Similarly, organizational culture and information technology capability have a significant effect on organizational performance through organizational citizenship behavior at the Forestry Services in East Java province, with a significant value less than 0.05%.
References
Ajzen, I. 1991. The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T.
Arikunto, Suharsimi, 2010. Prosedur Penelitian: Suatu Pendekatan Praktik, Edisi Revisi, Jakarta: Rineka Cipta.
Dwiyanto, A. 2018. Reformasi Birokrasi Publik di Indonesia. Gadjah Mada University Press.
Hadiwijaya, D., dan Mintarsih, E. 2021. Pengaruh Penilaian Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Perusahaan Daerah Air Minum Tirta Kerta Raharja Kabupaten Tangerang. JMB : Jurnal Manajemen Dan Bisnis, 10(2), 269–273. https://doi.org/10.31000/jmb.v10i2.5133.
Ningsih, R. Y., dan Setiawan, D. 2019. Refleksi Penelitian Budaya Organisasi di Indonesia. MIX: Jurnal Ilmiah Manajemen, 9(3).
Podsakoff, P.M. and MacKenzie, S.B., 1994 Organizational Citizenship Behaviors and Sales Unit Effectiveness, Journal of Marketing Research, 3(1), 351-363.
Robbins, S. P. 2013. Organizational Behavior. Pearson Education Limited.
Robbins, Stephen P., Timothy A. Judge (2021), Organizational Behavior, Edisi 18, Global Edition, Pearson Education
Sucipto, I., Gunawan, A., Bangsa, P., Id, I. A., and Id, A. A. 2023. The Role of OCB, Transformational and Digital Leadership on Organizational Performance Through Commitment as a Mediating Variable Peran OCB, Kepemimpinan Transformasional Dan Digital Pada Kinerja Organisasi Melalui Komitmen Sebagai Variabel Mediasi. Management Studies and Entrepreneurship Journal, 4(3), 3363–3373. http://journal.yrpipku.com/index.php/msej.
Sugiyono. 2022. Metode Penelitian Kuantitatif, Kualitatif, dan RdanD. Bandung: Alfabeta.
Yuliani, D. W. 2022. Hubungan Antara Kapabilitas Teknologi Informasi Dengan Motivasi Belajar Pada Mahasiswa Universitas Islam Sultan Agung Semarang [Universitas Islam Sultan Agung Semarang]. In Fakultas Psikologi. www.aging-us.com.
Zhu, Z., and Nakata, C. 2007. Reexamining The Link Between Customer Orientation And Business Performance: The Role Of Information Systems. Journal of Marketing Theory and Practice, 15(3), 187
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Ummul Mu’minati, Khuzaini Khuzaini, Djawoto Djawoto
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish their manuscripts in this journal agree to the following conditions:
- The copyright on each article belongs to the author(s).
- The author acknowledges that the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) has the right to be the first to publish with a Creative Commons Attribution 4.0 International license (Attribution 4.0 International (CC BY 4.0).
- Authors can submit articles separately, arrange for the non-exclusive distribution of manuscripts that have been published in this journal into other versions (e.g., sent to the author's institutional repository, publication into books, etc.), by acknowledging that the manuscript has been published for the first time in the Dinasti International Journal of Economics, Finance & Accounting (DIJEFA).
