DETERMINATION OF EMPLOYEE PERFORMANCE: PERCEIVED ORGANIZATIONAL SUPPORT, COMMUNICATION, AND LEADERSHIP STYLES (A HUMAN RESOURCE MANAGEMENT LITERATURE STUDY)
Keywords:
Employee Performamce, Organizational support, Communication and Leadership StylesAbstract
Previous research or relevant research is very important in a research or scientific article. Previous research or relevant research serves to strengthen the theory and phenomenon of the relationship or influence between variables. This article reviews the factors that influence organizational commitment and employee performance, namely: Perceived Organizational Support, Communication, and Leadership Style, a Human Resource Management Literature Study. The results of this research library are that: 1) Perceived Organizational Support has an effect on Employee Performance; 2) Communication has an effect on employee performance; 3) Leadership Style affects Employee Performance.
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Sumarwan Ujang, Agus Junaidi, Aviliani, H.C. Royke Singgih, Jusup Agus Suyono, Rico R. Budidarmo, Sofyan Rambe.(2009). “Pemasaran Strategik. Strategi untuk Pertumbuhan Perusahaan dalam Penciptaan Nilai bagi Pemegang Saham”. Edisi Pertama. Penerbit Inti Prima. ISBN 978-979-1058-67-4.Jakarta
Shapiro J.M. (2017)“One-star rating for a five-star program: evaluating Hospital Compare” Doi : 10.1016/j.puhe.2017.07.005
Tjiptono Fandy .(2015). “Strategi Pemasaran”. Edisi ke 4. Penerbit Andi. ISBN 978-979-29-5349-7. Yogyakarta.
_______________.(2015). “Manajemen Pemasaran”.Edisi ke 13 Jilid ke 2. Penerbit Erlangga. ISBN 978-0-13-600998-6. Jakarta.
Valentini Rudolph P (2017). “Patient Safety and Quality Improvement: What the
Pediatric Trainee Needs to Know”. Doi : 10.1017/j.dss.2016.05.006
Yang Hualong, Xitong Guo, TianshiWu.(2015) “Exploring the influence of the online physician service delivery process on patient satisfaction”. Doi : 10.1016/j.dss.2015.05.006.
Amin Siti Hajjar Mohd, Siti Daleela Mohd Wahid, Mahazir Ismail.(2016) “Observing the Natural Dimension of Hospital Servicescape on Patient Satisfaction”. Doi10.1016/j.techfore.2016.07.025
Aliman Nor Khasimah, Wan Normila Mohamad.(2016) “Linking Service Quality, Patients’ Satisfaction and BehavioralIntentions: An investigation on Private Healthcare in Malaysia”. Doi : 224 ( 2016 ) 141 – 148
Chen Yao-Mei, Mary E. Johantgen. (2013) .“Magnet Hospital attributes in European hospitals: A multilevel model of job satisfaction”.Doi : 10.1016/j.ijnurstu.2013.12.016
David Aaker .2008. Aris Ananda . (Trans). “Manajemen Membangun Ekuitas Merek”. . Cetakan ke tiga 2008. Spektrum Mitra Utama Prentice Hall. ISBN979-8046-92-7. Jakarta
Ghozali, I. dan Fuad. (2011). Structural Equation Modeling. Edisi Kedua. Universitas Diponegoro. Semarang.
Gravelle Hugh, Rita Santos , Luigi Siciliani.(2014) “Does a hospital's quality depend on the quality of other hospitals?A spatial econometrics approach “.Does a hospital's quality depend on the quality of other hospitals? A spatial econometrics approach “. Doi: /10.1016/j.regsciurbeco.2014.09.005
Han Heesup , Sunghyup Sean Hyun.(2014).” Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness” Doi : /10.1016/j.tourman.2014.06.003
Haromain Imam, Heru Suprihhadi. (2016). “ Pengaruh Kualitas Layaanan, Harga Dan Lokasi Terhadap Kepuasan Pelanggan di AHAS Z618”. ISSN : 2461-0593
Hong Wu, Lu Naiji.(2018). “Service provision, pricing, and patient satisfaction in online health communities”. International Journal of Medical Informatics Received 8 September 2017; Received in revised form 4 November 2017; Accepted 18 November 2017. . 1386-5056/ © 2017 Elsevier B.V. All rights reserved.https://doi.org/10.1016/j.ijmedinf.2017.11.009
Jang Sun, Rachel H. Kim, ChangWon Lee. (2016).“Effect of u-healthcare service quality on usage intention in a healthcare service” Doi :10.1016/j.techfore.2016.07.030
Phlilip, Keller Kevin Lane .(2013). “Strategic Brand Management.Building, Measuring, andManaging Brand Equity Global Edition”. © Pearson Education Limited 2013.
___________.(2013). “Manajemen Pemasaran. Edisi ke 13 Jilid satu”. Penerbit Erlangga. ISBN 978-0-13-600998-6.Jakarta.
Philip Khotler dan G. Armstrong. (2012).” Prinsip-prinsip Pemasaran. Edisi Ketigabelas. Jilid 1. Penerbit Erlangga. Jakarta.
Philip Khotler,Hermawan Kartajaya, Iwan Setiawan.(2010). “Marketing 3.0”. Erlangga Publiser.Jakarta.
Kitapci Olgun, Ceylan Akdogan, ?brahim Taylan Dortyol (2014). “The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry”. Available online at www.sciencedirect.comdoi: 10.1016/j.sbspro.2014.07.030
Kol Emine, Fatma Ar?kan, Emine?Ilaslan, Muhammed Ali Ak?nc?, Mehmet Cuma Kocak.(2017) “A quality indicator for the evaluation of nursing care: determinationof patient satisfaction and related factors at a university hospital inthe Mediterranean Region in Turkey”. Doi : 10.1016/j.colegn.2017.03.006
Keramidou Ioanna, Loukas Triantafyllopoulos.(2017) “The impact of the financial crisis and austerity policies on the servicequality of public hospitals in Greece.Doi :10.1016/j.healthpol.2017.12.008.
Lupiyoadi, dan A. Hamdani. (2011).” Manajemen Pemasaran Jasa. Edisi Kedua. Salemba Empat. Jakarta.
____________(2013).” Manajemen Pemasaran Jasa Berbasis Kompetensi. Edisi Ketiga. Salemba Empat. Jakarta.
Meesala Appalayya, Justin Paul.(2016)” Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future”. Doi :10.1016/j.jretconser.2016.10.011.
Munawar Ahmad Niknik, Hapzi Ali, Dudi Permana, Adi Nurmahdi.(2018) “ Build Barnd Equity: Analysis of Marketing Mix ( Case Study On Data Print Subcribers). Saudi Journal of Humanities and Social Sciences (SJHSS). Scholars Middle East Publishers ISSN 2415-6248 (Online) Dubai, United Arab Emirates Website: http://scholarsmepub.com/ISSN2415-6256. 10.21276/sjhss.2018.3.2.6
Peter, J.P. (2011). Consumer behavior: Perilaku Konsumen dan Strategi Pemasaran. Edisi Keempat. Jilid 1. ISBN 978-979-29-5263-6 Erlangga. Jakarta.
Rahman Fatchur, Tri Yuniati.(2014). “ Pengaruh Kualitas Layanan, Harga, Dan Lokasi Terhadap Kepuasan Pelanggan Auto 2000 Sungkoo Surabaya”. Jurnal Ilmu & Riset Manajemen Vol. 3 No. 11 (2014) Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya. ”. ISSN : 2461-0593
Rangkuti Freddy.(2016). “Riset Pemasaran”. Penerbit Gramedia. ISBN 978-602-03-1921-61.Jakarta.
Riadi Edi. (2016). “Statistika Penelitian (Analisis Manual dan IBM SPSS)”, Penerbit Andi) ISBN 978-979-29-5260-5 Yogyakarta.
Ruyter Ko de, Jos Bloemer, Pascal Peeters.(2016) “Merging service quality and service satisfactionAn empirical test of an integrative model”. Doi 10.1007/s11747-015-0437-10. 2016
Ricardo de Miguel-Iba´n ez, Saif Adeen Nahban-al Saied, Javier Alonso-Vallejo, Francisco Escribano Sotos (2016) .”Satisfaction and Perceived Quality of Life Results in Patients Operated on for Primary Hernia of the Abdominal Wall”. Doi : 10.1016/j. ciresp.2015.01.005
Rincon I. Rodrigo, E. Go˜ni-Girones, P. Serra-Arbeloa, M.E. Martinez-Lozano, M. Reyes-Pérez.(2015)” Discrepancies on quality perceived by the patients versus professionals on the quality of a nuclear medicine department”. Doi : 2015;34(2):102–106
Sumarto Agus Herta, Didik J.Rachbini.(2015). “Metodologi Penelitian. Aplikasi Praktis Penelitian Marketing”. Penerbit PT. Pride Indonesia baru. ISBN 97860273566-0-3. Jakarta.
Sumarwan Ujang, Agus Junaidi, Aviliani, H.C. Royke Singgih, Jusup Agus Suyono, Rico R. Budidarmo, Sofyan Rambe.(2009). “Pemasaran Strategik. Strategi untuk Pertumbuhan Perusahaan dalam Penciptaan Nilai bagi Pemegang Saham”. Edisi Pertama. Penerbit Inti Prima. ISBN 978-979-1058-67-4.Jakarta
Shapiro J.M. (2017)“One-star rating for a five-star program: evaluating Hospital Compare” Doi : 10.1016/j.puhe.2017.07.005
Tjiptono Fandy .(2015). “Strategi Pemasaran”. Edisi ke 4. Penerbit Andi. ISBN 978-979-29-5349-7. Yogyakarta.
_______________.(2015). “Manajemen Pemasaran”.Edisi ke 13 Jilid ke 2. Penerbit Erlangga. ISBN 978-0-13-600998-6. Jakarta.
Valentini Rudolph P (2017). “Patient Safety and Quality Improvement: What the
Pediatric Trainee Needs to Know”. Doi : 10.1017/j.dss.2016.05.006
Yang Hualong, Xitong Guo, TianshiWu.(2015) “Exploring the influence of the online physician service delivery process on patient satisfaction”. Doi : 10.1016/j.dss.2015.05.006.
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