DETERMINATION OF WORK PRODUCTIVITY AND SERVICE QUALITY: EDUCATION LEVEL AND COMPETENCE ANALYSIS LITERATURE REVIEW
DOI:
https://doi.org/10.31933/dijdbm.v3i3.1251Keywords:
Work Productivity, Service Quality, Education Level, CompetenceAbstract
Previous research or relevant research is very important in a research or scientific article. Previous research or relevant research serves to strengthen the theory and phenomena of the relationship or influence between variables. This article reviews the Determination of Work Productivity and Service Quality: Analysis of Education Level and Competence, A Study of Human Resource Management Literature. The purpose of writing this article is to build a hypothesis of the influence between variables to be used in further research. The results of this library research are that: 1) Education level has an effect on Work Productivity; 2) Competence affects Work Productivity; 3) Education level has an effect on Service Quality; 4) Competence affects Service Quality; and 5) Work Productivity has an effect on Service Quality.
References
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Anggraeni, M. H., & Muhsin, M. (2020). Pengaruh Budaya Organisasi, Motivasi Kerja, Lingkungan Kerja, dan Kompetensi Terhadap Kualitas Pelayanan KTP-el. Economic Education Analysis Journal, 9(2), 634–649.
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Anwar, K., Muspawi, M., Sakdiyah, S. I., & Ali, H. (2020). The effect of principal’s leadership style on teachers’ discipline. Talent Development and Excellence.
Asniati, Chahyono, & Mane, A. (2016). Analisis Kualitas Pelayanan Terhadap Produktivitas Karyawan Pdam Kabupaten Kepulauan Selayar.
Azizah, N., Salim, A., & Khalid, I. (2020). PENGARUH TINGKAT PENDIDIKAN, PELATIHAN DAN MOTIVASI TERHADAP PENINGKATAN KUALITAS PELAYANAN PEGAWAI DI RSUD PADJONGA DG. NGALLE KABUPATEN TAKALAR. COMPETITIVENESS, 9(1), 72–84.
Bastari, A., -, H., & Ali, H. (2020). DETERMINANT SERVICE PERFORMANCE THROUGH MOTIVATION ANALYSIS AND TRANSFORMATIONAL LEADERSHIP. International Journal of Psychosocial Rehabilitation. https://doi.org/10.37200/ijpr/v24i4/pr201108
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Chauhan, R., Ali, H., & Munawar, N. A. (2019). BUILDING PERFORMANCE SERVICE THROUGH TRANSFORMATIONAL LEADERSHIP ANALYSIS, WORK STRESS AND WORK MOTIVATION (EMPIRICAL CASE STUDY IN STATIONERY DISTRIBUTOR COMPANIES). Dinasti International Journal of Education Management And Social Science. https://doi.org/10.31933/dijemss.v1i1.42
Desfiandi, A., Fionita, I., & Ali, H. (2017). Implementation of the information systems and the creative economy for the competitive advantages on tourism in the province of Lampung. International Journal of Economic Research.
Djoko Setyo Widodo, P. Eddy Sanusi Silitonga, & H. A. (2017). Organizational Performance?: Analysis of Transformational Leadership Style and Organizational Learning. Saudi Journal of Humanities and Social Sciences. https://doi.org/10.21276/sjhss.2017.2.3.9
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Elmi, F., & Ali, H. (2017). The effect of incentive, training, and career development on productivity of PT. Pelita Cengkareng paper’s workers. International Journal of Applied Business and Economic Research, 15(6), 305–319.
Elmi, F., Setyadi, A., Regiana, L., & Ali, H. (2016). Effect of leadership style, organizational culture and emotional intelligence to learning organization: On the Human Resources Development Agency of Law and Human Rights, Ministry of Law and Human Rights. International Journal of Economic Research.
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Ihsan, F., & et. al. (2010). Filsafat ilmu. Jakarta: Rineka Cipta.
Indarwati, T. (2020). Pengaruh Kompetensi, Disiplin dan Lingkungan Kerja Terhadap Kualitas Pelayanan Pada Kantor Camat Denpasar Timur. Public Inspiration: Jurnal Administrasi Publik, 5(2), 90–103.
Indriyani, A. (2020). Manajemen Sdm Dalam Upaya Meningkatkan Mutu Dan Kualitas Pelayanan Di Ridwan Institute Cirebon. Syntax, 2(8).
Kotler, P. (2012). Manajemen Pemasaran. Rajawali.
Limakrisna, N., Noor, Z. Z., & Ali, H. (2016). Model of employee performance: The empirical study at civil servants in government of west java province. International Journal of Economic Research.
Lupiyoadi, R., & Hamdani, A. (2013). Manajemen Pemasaran Jasa. Salemba empat.
Masydzulhak, Prof. Dr., Ali, Prof. Dr. H., & Anggraeni, L. D. (2016). The Influence of work Motivationand Job Satisfaction on Employee Performance and Organizational Commitment Satisfaction as an Intervening Variable in PT. Asian Isuzu Casting Center. In Journal of Research in Business and Management.
Mukhtar, Risnita, Saifillah, M. S., & Ali, H. (2016). Effect of knowledge management and work commitment to employees satisfaction services (Study on teacher Madrasah Aliyah Country Jambi Province). International Journal of Economic Research.
Mulyadi. (2013). Sistem Akuntansi. Salemba Empat.
Nofriyanti, E., & Kuswantoro, A. (2019). Pengaruh Kompetensi Pegawai, Budaya Organisasi, Disiplin Pegawai, dan Kepuasan Kerja Terhadap Produktivitas Kerja Pegawai. Economic Education Analysis Journal, 8(3), 879–897.
Notoatmodjo, S. (2003). Pengembangan Sumber Daya Manusia, Jakarta: PT. Rineka Cipta. Open University Press & Chicago, IL: Dorsey Press.
Nuryanto, N., Enggok, M. S., & Abdurrahman, A. (2017). Pengaruh Kompetensi Terhadap Produktivitas Kerja Pegawai Kantor Unit Penyelenggara Pelabuhan Kelas III Satui. Administraus, 1(1), 83–96.
Oh, A., & Novita, E. (2016). Pengaruh Kompetensi, Motivasi, Dan Kepuasan Kerja Terhadap Produktivitas Karyawan Pada Pt. Perindustrian Dan Perdagangan Bangkinang. Procuratio: Jurnal Ilmiah Manajemen, 4(2), 183–193.
Prayetno, S., & Ali, H. (2017). Analysis of advocates organizational commitment and advocates work motivation to advocates performance and its impact on performance advocates office. International Journal of Economic Research.
Prayetno, S., & Ali, H. (2020). Entrepreneurial supply chain management competence: Predictors of work motivation advocate. International Journal of Supply Chain Management.
Rani, F. K. G., Lambey, L., & Pinatik, S. (2018). Pengaruh Integritas, Kompetensi, Dan Profesionalisme Terhadap Produktivitas Kerja Karyawan Bagian Akuntansi Pada Pt. Bank Mandiri (Persero) Tbk Manado. Going Concern: Jurnal Riset Akuntansi, 13(03).
Ridho, A. M. (2020). Pengaruh Pelatihan, Pengembangan Karir dan Produktivitas Kerja Terhadap Kualitas Pelayanan Karyawan The Arista Hotel Palembang. JEMBATAN (Jurnal Ekonomi, Manajemen, Bisnis, Auditing, Dan Akuntansi), 5(2), 74–83.
Rivai, A., Suharto, & Ali, H. (2017). Organizational performance analysis: Loyalty predictors are mediated by work motivation at urban village in Bekasi City. International Journal of Economic Research.
Riyanto, S., Adila, L., & Ali, H. (2017). The Effect of Incentives And Job Enthusiasm To Productivity of Go-Jek Driver At PT. Go-Jek Indonesia. Journal of Research in Business and Management, 5(1), 35–41.
Riyanto, S., Sutrisno, A., & Ali, H. (2017). International Review of Management and Marketing The Impact of Working Motivation and Working Environment on Employees Performance in Indonesia Stock Exchange. International Review of Management and Marketing.
Salvatore, D. (2011). Ekonomi Manajerial dalam Perekonomian Global. Salemba Empat. Jakarta.
Sekali, A. I. K., Samosir, H. N. P., Marpaung, M. T., & others. (2022). PENGARUH KOMUNIKASI ORGANISASI, KOMITMEN KERJA, KOMPETENSI DAN TINGKAT PENDIDIKAN TERHADAP PRODUKTIVITAS KERJA PEGAWAI DI RUMAH SAKIT BHAYANGKARA TINGKAT II MEDAN.
Simamora, H. (2004). Manajemen Sumber Daya Manusia. STIE YKPN.
Suhardjo, D. (2007). Definisi Tingkat Pendidikan. Jurnal Cakrawala Pendidikan,(2).
Sujana, L. R. (2017). Pengaruh Tingkat Pendidikan dan Kreatifitas Pegawai terhadap Kualitas Pelayanan pada Kantor Kecamatan Sangkulirang Kabupaten Kutai Timur. Jurnal Pemerintahan Integrative, 5(1), 1–15.
Sutrisno, E. (2016). Manajemen Sumber Daya Manusia, Kencana Prenada. Jakarta: Media Group.
Tirtahardja, U., & Sulo, S. L. (2005). Pengantar Pendidikan (Jakarta: PT Rineka Cipta).
Tjiptono, F. (2017). Manajemen Pemasaran Jasa (Teori dan Praktik). In Jakarta: Salemba Empat.
Toto Handiman, U., & Ali, H. (2019). The Influence of Brand Knowledge and Brand Relationship On Purchase Decision Through Brand Attachment. In International Journal of Business Marketing and Management (IJBMM).
Ukkas, I. (2017). Faktor-faktor yang mempengaruhi produktivitas tenaga kerja industri kecil kota palopo. Kelola: Journal of Islamic Education Management, 2(2).
UU SISDIKNAS No. 20. (2003). Undang-Undang Republik Indonesia Nomor 20 Tahun 2003 Tentang Sistem Pendidikan Nasional.
Wahyudi, S., Prasetyo, I., & others. (2020). Pengaruh Komunikasi, Tingkat Pendidikan, dan Profesionalisme Terhadap Kualitas Pelayanan di Kantor Bersama Samsat Kabupaten Pamekasan. MAP (Jurnal Manajemen Dan Administrasi Publik), 3(2), 262–275.
Wakhidah, L. N., & Pramusinto, H. (2020). Pengaruh Kompetensi, Disiplin Pegawai, dan Lingkungan Kerja Fisik terhadap Kualitas Pelayanan Pegawai. Business and Accounting Education Journal, 1(3), 265–271.
Wibowo. (2016). Manajemen Kinerja (5th ed.). PT. Rajagrafindo Persada.
Aima, P. H., Adam, R., & Ali, P. H. (2017). Model of Employee Performance?: Competence Analysis and Motivation (Case Study at PT. Bank Bukopin, Tbk Center). Journal of Research in Business and Management.
Ali, H. (1926). Evolution of Tank Cascade Studies of Sri Lanka. Saudi Journal of Humanities and Social Sciences. https://doi.org/10.21276/sjhss
Ali, H., & Limakrisna, N. (2013). Metodologi Penelitian (Petunjuk Praktis untuk Pemecahan Masalah Bisnis, Penyusunan Skripsi, Tesis, dan Disertasi). Yogyakarta: Deepublish.
Ali, H., Mukhtar, & Sofwan. (2016). Work ethos and effectiveness of management transformative leadership boarding school in the Jambi Province. International Journal of Applied Business and Economic Research.
Anggraeni, M. H., & Muhsin, M. (2020). Pengaruh Budaya Organisasi, Motivasi Kerja, Lingkungan Kerja, dan Kompetensi Terhadap Kualitas Pelayanan KTP-el. Economic Education Analysis Journal, 9(2), 634–649.
Ansori, A., & Ali, H. (2017). Analisis Pengaruh Kompetensi Dan Promosi Terhadap Kinerja Pegawai Negeri Sipil Pada Sekretariat Daerah Kabupaten Bungo. Jurnal Ilmiah Universitas Batanghari Jambi, 15(1), 50–60.
Anwar, K., Muspawi, M., Sakdiyah, S. I., & Ali, H. (2020). The effect of principal’s leadership style on teachers’ discipline. Talent Development and Excellence.
Asniati, Chahyono, & Mane, A. (2016). Analisis Kualitas Pelayanan Terhadap Produktivitas Karyawan Pdam Kabupaten Kepulauan Selayar.
Azizah, N., Salim, A., & Khalid, I. (2020). PENGARUH TINGKAT PENDIDIKAN, PELATIHAN DAN MOTIVASI TERHADAP PENINGKATAN KUALITAS PELAYANAN PEGAWAI DI RSUD PADJONGA DG. NGALLE KABUPATEN TAKALAR. COMPETITIVENESS, 9(1), 72–84.
Bastari, A., -, H., & Ali, H. (2020). DETERMINANT SERVICE PERFORMANCE THROUGH MOTIVATION ANALYSIS AND TRANSFORMATIONAL LEADERSHIP. International Journal of Psychosocial Rehabilitation. https://doi.org/10.37200/ijpr/v24i4/pr201108
Brata, Husani, Hapzi, Baruna Hadi Shilvana AliBrata, Husani, Hapzi, B. H. S. A. (2017). Saudi Journal of Business and Management Studies CoBrata, Husani, Hapzi, Baruna Hadi Shilvana AliBrata, Husani, Hapzi, B. H. S. A. (2017). Saudi Journal of Business and Management Studies Competitive Intelligence and Knowledge Management: An Analysis of t. Saudi Journal of Business and Management Studies. https://doi.org/10.21276/sjbms
Chauhan, R., Ali, H., & Munawar, N. A. (2019). BUILDING PERFORMANCE SERVICE THROUGH TRANSFORMATIONAL LEADERSHIP ANALYSIS, WORK STRESS AND WORK MOTIVATION (EMPIRICAL CASE STUDY IN STATIONERY DISTRIBUTOR COMPANIES). Dinasti International Journal of Education Management And Social Science. https://doi.org/10.31933/dijemss.v1i1.42
Desfiandi, A., Fionita, I., & Ali, H. (2017). Implementation of the information systems and the creative economy for the competitive advantages on tourism in the province of Lampung. International Journal of Economic Research.
Djoko Setyo Widodo, P. Eddy Sanusi Silitonga, & H. A. (2017). Organizational Performance?: Analysis of Transformational Leadership Style and Organizational Learning. Saudi Journal of Humanities and Social Sciences. https://doi.org/10.21276/sjhss.2017.2.3.9
Edison, E., Anwar, Y., & Komariyah, I. (2016). Manajemen Sumber Daya Manusia: Strategi dan perubahan dalam rangka meningkatkan kinerja pegawai dan organisasi.
Elmi, F., & Ali, H. (2017). The effect of incentive, training, and career development on productivity of PT. Pelita Cengkareng paper’s workers. International Journal of Applied Business and Economic Research, 15(6), 305–319.
Elmi, F., Setyadi, A., Regiana, L., & Ali, H. (2016). Effect of leadership style, organizational culture and emotional intelligence to learning organization: On the Human Resources Development Agency of Law and Human Rights, Ministry of Law and Human Rights. International Journal of Economic Research.
Fandeli, H., & et. al. (2021). Pengaruh Tingkat Pendidikan, Pengawasan Kerja, dan Disiplin Kerja terhadap Produktivitas Kerja Karyawan di Bagian Produksi Tambang Biji Besi di PT. Kuatassi Kabupaten Solok. Ekasakti Engineering Journal, 1(1), 59–69.
Ihsan, F., & et. al. (2010). Filsafat ilmu. Jakarta: Rineka Cipta.
Indarwati, T. (2020). Pengaruh Kompetensi, Disiplin dan Lingkungan Kerja Terhadap Kualitas Pelayanan Pada Kantor Camat Denpasar Timur. Public Inspiration: Jurnal Administrasi Publik, 5(2), 90–103.
Indriyani, A. (2020). Manajemen Sdm Dalam Upaya Meningkatkan Mutu Dan Kualitas Pelayanan Di Ridwan Institute Cirebon. Syntax, 2(8).
Kotler, P. (2012). Manajemen Pemasaran. Rajawali.
Limakrisna, N., Noor, Z. Z., & Ali, H. (2016). Model of employee performance: The empirical study at civil servants in government of west java province. International Journal of Economic Research.
Lupiyoadi, R., & Hamdani, A. (2013). Manajemen Pemasaran Jasa. Salemba empat.
Masydzulhak, Prof. Dr., Ali, Prof. Dr. H., & Anggraeni, L. D. (2016). The Influence of work Motivationand Job Satisfaction on Employee Performance and Organizational Commitment Satisfaction as an Intervening Variable in PT. Asian Isuzu Casting Center. In Journal of Research in Business and Management.
Mukhtar, Risnita, Saifillah, M. S., & Ali, H. (2016). Effect of knowledge management and work commitment to employees satisfaction services (Study on teacher Madrasah Aliyah Country Jambi Province). International Journal of Economic Research.
Mulyadi. (2013). Sistem Akuntansi. Salemba Empat.
Nofriyanti, E., & Kuswantoro, A. (2019). Pengaruh Kompetensi Pegawai, Budaya Organisasi, Disiplin Pegawai, dan Kepuasan Kerja Terhadap Produktivitas Kerja Pegawai. Economic Education Analysis Journal, 8(3), 879–897.
Notoatmodjo, S. (2003). Pengembangan Sumber Daya Manusia, Jakarta: PT. Rineka Cipta. Open University Press & Chicago, IL: Dorsey Press.
Nuryanto, N., Enggok, M. S., & Abdurrahman, A. (2017). Pengaruh Kompetensi Terhadap Produktivitas Kerja Pegawai Kantor Unit Penyelenggara Pelabuhan Kelas III Satui. Administraus, 1(1), 83–96.
Oh, A., & Novita, E. (2016). Pengaruh Kompetensi, Motivasi, Dan Kepuasan Kerja Terhadap Produktivitas Karyawan Pada Pt. Perindustrian Dan Perdagangan Bangkinang. Procuratio: Jurnal Ilmiah Manajemen, 4(2), 183–193.
Prayetno, S., & Ali, H. (2017). Analysis of advocates organizational commitment and advocates work motivation to advocates performance and its impact on performance advocates office. International Journal of Economic Research.
Prayetno, S., & Ali, H. (2020). Entrepreneurial supply chain management competence: Predictors of work motivation advocate. International Journal of Supply Chain Management.
Rani, F. K. G., Lambey, L., & Pinatik, S. (2018). Pengaruh Integritas, Kompetensi, Dan Profesionalisme Terhadap Produktivitas Kerja Karyawan Bagian Akuntansi Pada Pt. Bank Mandiri (Persero) Tbk Manado. Going Concern: Jurnal Riset Akuntansi, 13(03).
Ridho, A. M. (2020). Pengaruh Pelatihan, Pengembangan Karir dan Produktivitas Kerja Terhadap Kualitas Pelayanan Karyawan The Arista Hotel Palembang. JEMBATAN (Jurnal Ekonomi, Manajemen, Bisnis, Auditing, Dan Akuntansi), 5(2), 74–83.
Rivai, A., Suharto, & Ali, H. (2017). Organizational performance analysis: Loyalty predictors are mediated by work motivation at urban village in Bekasi City. International Journal of Economic Research.
Riyanto, S., Adila, L., & Ali, H. (2017). The Effect of Incentives And Job Enthusiasm To Productivity of Go-Jek Driver At PT. Go-Jek Indonesia. Journal of Research in Business and Management, 5(1), 35–41.
Riyanto, S., Sutrisno, A., & Ali, H. (2017). International Review of Management and Marketing The Impact of Working Motivation and Working Environment on Employees Performance in Indonesia Stock Exchange. International Review of Management and Marketing.
Salvatore, D. (2011). Ekonomi Manajerial dalam Perekonomian Global. Salemba Empat. Jakarta.
Sekali, A. I. K., Samosir, H. N. P., Marpaung, M. T., & others. (2022). PENGARUH KOMUNIKASI ORGANISASI, KOMITMEN KERJA, KOMPETENSI DAN TINGKAT PENDIDIKAN TERHADAP PRODUKTIVITAS KERJA PEGAWAI DI RUMAH SAKIT BHAYANGKARA TINGKAT II MEDAN.
Simamora, H. (2004). Manajemen Sumber Daya Manusia. STIE YKPN.
Suhardjo, D. (2007). Definisi Tingkat Pendidikan. Jurnal Cakrawala Pendidikan,(2).
Sujana, L. R. (2017). Pengaruh Tingkat Pendidikan dan Kreatifitas Pegawai terhadap Kualitas Pelayanan pada Kantor Kecamatan Sangkulirang Kabupaten Kutai Timur. Jurnal Pemerintahan Integrative, 5(1), 1–15.
Sutrisno, E. (2016). Manajemen Sumber Daya Manusia, Kencana Prenada. Jakarta: Media Group.
Tirtahardja, U., & Sulo, S. L. (2005). Pengantar Pendidikan (Jakarta: PT Rineka Cipta).
Tjiptono, F. (2017). Manajemen Pemasaran Jasa (Teori dan Praktik). In Jakarta: Salemba Empat.
Toto Handiman, U., & Ali, H. (2019). The Influence of Brand Knowledge and Brand Relationship On Purchase Decision Through Brand Attachment. In International Journal of Business Marketing and Management (IJBMM).
Ukkas, I. (2017). Faktor-faktor yang mempengaruhi produktivitas tenaga kerja industri kecil kota palopo. Kelola: Journal of Islamic Education Management, 2(2).
UU SISDIKNAS No. 20. (2003). Undang-Undang Republik Indonesia Nomor 20 Tahun 2003 Tentang Sistem Pendidikan Nasional.
Wahyudi, S., Prasetyo, I., & others. (2020). Pengaruh Komunikasi, Tingkat Pendidikan, dan Profesionalisme Terhadap Kualitas Pelayanan di Kantor Bersama Samsat Kabupaten Pamekasan. MAP (Jurnal Manajemen Dan Administrasi Publik), 3(2), 262–275.
Wakhidah, L. N., & Pramusinto, H. (2020). Pengaruh Kompetensi, Disiplin Pegawai, dan Lingkungan Kerja Fisik terhadap Kualitas Pelayanan Pegawai. Business and Accounting Education Journal, 1(3), 265–271.
Wibowo. (2016). Manajemen Kinerja (5th ed.). PT. Rajagrafindo Persada.
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