1.
Sofyan N, Saragih R, Malau AG, Susilo WH. The influence of policy and competitiveness on service quality and its implications on customer satisfaction for foreign ship agency approval at the Directorate of Sea Traffic and Transport. DIJMS [Internet]. 2026 Feb. 23 [cited 2026 Apr. 7];7(3):671-83. Available from: https://dinastipub.org/DIJMS/article/view/6231