Dayan Hakim Natigor Sipahutar, and Desthy Anggrainy Ramdhani Irdawati. “Analysis Of E-Service Quality Factors That Affect E-Satisfaction”. Dinasti International Journal of Management Science 5, no. 4 (March 13, 2024): 781–791. Accessed July 3, 2024. https://dinastipub.org/DIJMS/article/view/2161.