SOFYAN, Nadiah; SARAGIH, Robensius; MALAU, April Gunawan; SUSILO, Wilhelmus Hary. The influence of policy and competitiveness on service quality and its implications on customer satisfaction for foreign ship agency approval at the Directorate of Sea Traffic and Transport. Dinasti International Journal of Management Science, [S. l.], v. 7, n. 3, p. 671–683, 2026. DOI: 10.38035/dijms.v7i3.6231. Disponível em: https://dinastipub.org/DIJMS/article/view/6231. Acesso em: 7 apr. 2026.