HERMAWATI, A. The Effect of Service Communication Process and Customer Service Officer Complaint Handling on Satisfaction and Loyalty (Literature Review Marketing Management). Dinasti International Journal of Management Science, [S. l.], v. 4, n. 2, p. 221–232, 2022. DOI: 10.31933/dijms.v4i2.1494. Disponível em: https://dinastipub.org/DIJMS/article/view/1494. Acesso em: 3 jul. 2024.