Widayanti, Desca, Mikke Mahamita, Yulfita Nurul Anggraeni, and Pantri Heriyati. “The Impact of AI-Based Chatbot Customer Service on Customer Loyalty: The Mediating Role of Customer Satisfaction, Customer Engagement, and Perceived Service Efficiency at Bank X”. Dinasti International Journal of Education Management and Social Science 7, no. 1 (October 28, 2025): 831–847. Accessed June 3, 2026. https://dinastipub.org/DIJEMSS/article/view/5504.