Hikmah, Agung Mohamad, Nunung Ayu Sofiati, Mochammad Mukti Ali, Yoyo Sudaryo, Ade Salman Alfarisi, Irving Ignatius Paul Luntungan, and Riyandi Nur Sumawidjaya. “Analysis of E-Service Quality and Customer Satisfaction on Banking Image: A Survey of Bank XYZ Customers”. Dinasti International Journal of Education Management and Social Science 7, no. 1 (October 2, 2025): 22–45. Accessed April 5, 2026. https://dinastipub.org/DIJEMSS/article/view/5196.