Sarante, Nooh Isman, et al. “Customer Satisfaction As a Mediating Variable Between Service Quality, Business Innovation, and Repeat Chartering Decisions at PT Pagar Mulya Karyatama ”. Dinasti International Journal of Education Management and Social Science, vol. 8, no. 1, Oct. 2026, pp. 538-52, doi:10.38035/dijemss.v8i1.6797.