Luthfi Alif Utama, Muhammad, et al. “The Role Of Relationship Marketing, Word Of Mouth, Customer Delight In Building Customer Satisfaction And Loyalty : Systematic Literature Review”. Dinasti International Journal of Education Management and Social Science, vol. 6, no. 3, Feb. 2025, pp. 1913-21, doi:10.38035/dijemss.v6i3.3869.