Taqi Ardabilli, Muhammad, Muinah Fadhilah, and Ambar Lukitaningsih. 2024. “The Role of Service Quality in Increasing Customer Satisfaction and Loyalty: An Analysis of BNI Mobile Banking”. Dinasti International Journal of Education Management And Social Science 6 (1):10-25. https://doi.org/10.38035/dijemss.v6i1.3103.