TAQI ARDABILLI, M.; FADHILAH, M.; LUKITANINGSIH, A. The Role of Service Quality in Increasing Customer Satisfaction and Loyalty: An Analysis of BNI Mobile Banking. Dinasti International Journal of Education Management And Social Science, [S. l.], v. 6, n. 1, p. 10–25, 2024. DOI: 10.38035/dijemss.v6i1.3103. Disponível em: https://dinastipub.org/DIJEMSS/article/view/3103. Acesso em: 11 dec. 2024.